We moved over from 5 years with Bullhorn. Firstly I must praise Pragati, who was always on hand to assist with any challenges we had. We had a very short migration period due to outgoing timeline, s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very reliable platform which is also very powerful if you run a complex recruitment organisation. Tech and user support is excellent. A small billing error but this was resolved very quickly. Overal... See more
Company replied
We've been working with Vincere for some time now and are overall very satisfied. The system offers many helpful features that make our day-to-day recruiting work significantly easier. A real h... See more
Company replied
Sunny has been my account manager and she has been great. Super responsive and helpful .
Company replied
Company details
Written by the company
Access Vincere Evo is an integrated recruitment management platform that brings CRM, applicant tracking, and AI-powered automation together. Built for recruitment agencies of all sizes, from ambitious start-ups to established enterprise operations, the platform enables teams to manage the entire recruitment lifecycle, from candidate sourcing through placement and invoicing. Used by over 22,000 recruiters globally, Access Vincere Evo supports permanent, temporary, contract, executive search, and RPO business models. Rather than juggling multiple disconnected tools, recruiters can manage client relationships, track candidates, automate administrative tasks, and analyse performance data from a single interface. Intelligent automation sits at the heart of the platform. AI-powered candidate scoring and matching algorithms work alongside smart search filters to surface the right candidates faster, whilst workflow automation handles over 1,000 repetitive tasks including data entry, outreach sequences, CV formatting, and follow-up reminders. Access Evo Copilot delivers real-time analytics through natural language queries, allowing users to ask questions about pipelines, revenue, and performance without navigating complex reports. Built-in communication tools include email and calendar synchronisation, automated interview scheduling, and multi-channel engagement. LiveList™ branded client portals enable real-time shortlist sharing, whilst one-click job board integration simplifies multi-platform posting. Access Vincere Evo is hosted on AWS infrastructure, maintains GDPR compliance, and holds ISO certification. Integrated timesheet, pay, and billing functionality supports agencies with contract and temporary workforces, and dedicated migration services assist agencies transitioning from other platforms.
Contact info
The Armstrong Building, 10 Oakwood Drive, LE11 3QF, Leicestershire, United Kingdom
- Recruitment.Tech@theaccessgroup.com
- vincere.io
3.9
Great
303 reviews
No history of asking for reviews
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Terrible customer service
Terrible customer service.
I have now twice in the past month had add-ons to my subscription without my approval and then had to spend hours chasing the company to remove these.
The so called Account Managers are awful and don't respond to emails.
I had used Vincere for 7 years and had a good experience up to this point but the total disrespect and terrible customer service is unforgivable.
13 February 2026
Unprompted review
Reply from Access Vincere Evo
Hi Rob,
Thank you for your feedback.
We’re genuinely sorry to hear that this has been your recent experience, particularly after 7 years with Vincere. We fully recognise how frustrating this must have felt.
To clarify, the add-on communication sent to you did include an opt-out option. We also confirm that your removal request was processed last week in line with your instruction.
That said, we understand that the experience itself — especially the time spent following up — has impacted your confidence in our service. Your comments regarding account management responsiveness have been shared internally for review.
If there is anything further outstanding on your account, please reach out to us directly and we will ensure it is reviewed promptly.
We appreciate your long-standing partnership and the opportunity to address your concerns.
Best regards,
Vincere team
Over charging and no customer support
Currently trying to find out why we are suddenly being charged more. There is no one to talk to apart from A!, you get asked the same questions repeatedly, and no effort has been made to get back to me.
Its a pity as Vincere is an ok product, but the after sales is very poor and it now feels like a business that is charging as much as it can with zero customer service or support.
23 January 2026
Unprompted review
Reply from Access Vincere Evo
Hi Julian,
We appreciate your feedback and are sorry to hear about the billing issues and your support experience.
We aim to provide clear communication and effective assistance, and our colleague has reached out to you directly to help resolve your concerns.
Best regards,
Vincere team
Sunny has been my account manager and…
Sunny has been my account manager and she has been great. Super responsive and helpful .
20 January 2026
Unprompted review
Reply from Access Vincere Evo
Hi Adam,
Thank you for your kind feedback!
We’re delighted to hear that Sunny has been so responsive and helpful as your CSM. We’ll be sure to pass on your appreciation to her, and we truly value your support.
Best regards,
Vincere team
I have been a customer for 3 years
I have been a customer for 3 years, and I pay a monthly fee for a "success plan". However, when I reach out to customer success I never get a response. They are also super expensive for what you really get, a basic ATS.
14 January 2026
Unprompted review
Reply from Access Vincere Evo
Hi Lisa,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with our Customer Success team has not fully met your expectations. Your CSM, Paulina, has sent follow-ups a few times, and we’re currently waiting to hear back from you.
Please know that we take all feedback seriously and are committed to ensuring our response SLA as provided. We’d be happy to work with you directly to resolve any outstanding issues.
Looking forward to your reply.
Best regards,
Vincere team
After sales service
Their after sales service is bad. I've been following up on our API key for an integration and it's still not sent! It's already a month and a half already and we're still waiting and no avail. Very bad experience.
1 December 2025
Unprompted review
Reply from Access Vincere Evo
Hi Emiko,
Thank you for your feedback.
We’re very sorry to hear about your experience and the delay with your API key.
We are still waiting for your response with your email so our team can reach out and assist you. We haven’t heard from you yet, and if you have a moment, we’d greatly appreciate it if you could contact us. We’d like to let you know that we have a dedicated Support system in place, providing assistance 24/5.
We are committed to ensuring our response SLA meets your expectations, and we’re happy to work with you directly via Support chat to resolve any outstanding issues.
Best regards,
Vincere team
One of the worst decisions Ive made in business
TLDR: missing a lot of standard functionality of a recruitment CRM, just leads to huge frustration and wasted time.
We were sold a product that apparently did everything our existing CRM did and more.
What we received is a piece of software that:
significantly resticts mailshot capability
does not allow editing of email templates and wildcard use
cannot remove certain contacts/clients
zero flexibility in candidate submission or tracking
cannot differentiate between clients we call regularly and staff that have left the company
records email and telephone calls in different locations so impossible to search
We proved we were missold some features but Vincere could not care less and forced us to abandon using the software within 6 months and purchase another CRM.
Vincere would not offer any refund whatsoever and continue to charge us for modules that were never installed or activated.
Terrible software, dishonest sales and support that arent interested in resolving your issues - "we've got your money, now go away" sums it up.
17 December 2025
Unprompted review
Reply from Access Vincere Evo
Hi Alex,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with Vincere did not meet your expectations.
We take feedback about product functionality and customer experience seriously, and your comments regarding email capabilities, candidate tracking, and support have been shared with our internal teams to help inform ongoing improvements.
While we understand your frustration, we genuinely value every customer’s input and are committed to reviewing processes to ensure our platform and support meet the needs of all users.
We are still waiting for your response with your email so our team can reach out and assist you. We haven’t heard from you yet, and if you have a moment, we’d greatly appreciate it if you could contact us. We’re ready to clarify the situation and work with you to resolve the issue.
Best regards,
Vincere team
Sunny Nguyen was very helpful..
Sunny Nguyen was very helpful and informative! Showed me some useful tips with using Vincere, recommend!
14 November 2025
Unprompted review
Reply from Access Vincere Evo
Hi Haaris,
Thank you for your kind feedback!
We’re delighted to hear that Sunny Nguyen was able to provide helpful guidance and useful tips for using Vincere. We’ll be sure to pass on your recommendation to her, and we appreciate your support!
Best regards,
Vincere team
Exceptional Customer Service from Access Vincere
This year whilst we have be growing internally at Inspired Crew, Martha Tabaniag has continued to provide an excellent service throughout the year going above and beyond, helping our team navigate effectively and efficiently around the Vincere platform. We look forward to continue working with her and the Access Group into the new year.
21 November 2025
Unprompted review
Reply from Access Vincere Evo
Hi Joe,
Thank you for sharing such wonderful feedback. We’re delighted to hear that Martha Tabaniag has consistently provided excellent support, helping your team navigate the Vincere platform effectively and efficiently. We’ll be sure to pass on your kind words to her.
We truly appreciate your continued partnership and look forward to supporting Inspired Crew in the year ahead.
Best regards,
Vincere team
We've been using Vincere as our CRM
We've been using Vincere as our CRM, and I recently had two fantastic sessions with our Customer Success Manager, Sunny. She was incredibly knowledgeable, patient, and genuinely keen to help us get more out of the platform.
In both meetings, I learned new features and best practices that I hadn’t come across before. I have no doubt that when I put her advice into practice that there will be a noticeable difference in how we use the system day-to-day.
I’d happily recommend Vincere, not only for the CRM itself but also for the quality of customer support. It would be great to continue these sessions on a quarterly basis—they’ve been that valuable.
Highly recommended!
14 November 2025
Unprompted review
Reply from Access Vincere Evo
Hi Shannon,
Thank you for such a fantastic review. We’re delighted to hear that your sessions with Sunny were so valuable and that she was able to share new features and best practices to help you get even more from Vincere. Her knowledge, patience, and genuine commitment to customer success are exactly what we aim to deliver.
It’s especially great to know that you’re confident her guidance will make a real difference in your day-to-day use of the system. We truly appreciate your recommendation of both the platform and our customer support, and we’ll be sure to pass on your kind feedback to Sunny.
Thank you again for your support — we look forward to continuing to work with you and supporting your success with Vincere.
Best regards,
Vincere team
I've now been using Vincere for a…
I've now been using Vincere for a couple of months and am loving how streamlined the platform is for my recruiting business. I had a few challenges initially when getting set up and learning the different features, however, both Piriyaankha and Ivy have been extremely helpful with their support and things are now flowing as they should. Loving the CRM/ATS and would highly recommend! Thank you both!
12 November 2025
Unprompted review
Reply from Access Vincere Evo
Hi Kam,
Thank you for sharing your experience with Vincere. We’re delighted to hear that you’re enjoying how streamlined the platform is for your recruiting business and that it’s supporting your day-to-day workflows so effectively.
It’s also great to know that Piriyaankha and Ivy were able to support you along the way and help ensure everything is now running smoothly. We’ll be sure to pass on your kind words to them both.
Thank you for the recommendation and for being part of the Vincere community — we look forward to continuing to support your success.
Best regards,
Vincere team
Reply from Access Vincere Evo
Hi Simeon,
Thank you for your comments.
Our team is focused every day on helping you get the most value from the platform.
Kindly let us know if you need anything, it's our pleasure to help.
Best regards,
Vincere team
We're having a great experience with…
We're having a great experience with our Vincere Customer Success manager Sunny Nguyen, who is being instrumental in helping us achieve much better usage of what is already a very good recruitment system. We look forward to continuing to work with her to further improve our systems and processes. Thank you Sunny!
23 September 2025
Unprompted review
Reply from Access Vincere Evo
Hi Antony,
Thank you for sharing such positive feedback.
We’re really pleased to hear that Sunny Nguyen has been instrumental in helping you maximise your use of Vincere and further strengthen your systems and processes. We’ll be sure to pass on your kind words to her.
We truly appreciate your support and look forward to continuing to work with you on your journey with Vincere.
Best regards,
Vincere team
Excellent service by Sam Titchener &…
Excellent service by Sam Titchener & Piriyaankha
9 September 2025
Unprompted review
Reply from Access Vincere Evo
Hi Thomas,
Thank you for your kind feedback! We’re delighted to hear that you had an excellent experience with Sam Titchener and Piriyaankha. We’ll be sure to pass on your comments to them both.
Your support means a lot to us, and we’re always here if you need anything further.
Best regards,
Vincere team
Great CRM product - Takes time to onboard
We've had a great experience with Vincere overall, starting from the initial sales process when we first explored the CRM for our business. The team was prompt, responsive, and helpful throughout the purchasing phase, which gave us confidence in the product.
However, the onboarding experience left room for improvement. I'm not particularly system-savvy and typically need a fair bit of guidance when transitioning to new platforms, especially after years of using JobAdder. While the initial onboarding support was okay, I found myself having to learn on the fly, often relying on the AI chatbot (which, to be fair, works quite well), or kept being pushed to watch "training videos" which are not my best mode of learning style, so, I was disappointed by the lack of human interaction and hands-on training support during those early stages.
As we progressed, we were assigned a digital assistant, Piriyaankha, who has been pleasant and responsive. That said, communicating via the CRM’s live chat has been frustrating, messages often expire, and switching between emails and the internal chat feels clunky. We're still waiting to be connected with a local Customer Success Manager, which seems odd at this stage, as I would have expected a dedicated CSM to proactively reach out and keep in touch by now.
In summary, Vincere is a solid CRM product and deserves a high rating based on its functionality and potential. But for new users like myself, the onboarding, training, and support experience could be significantly improved. My 4-star rating reflects the strength of the product itself, rather than the onboarding journey.
4 September 2025
Unprompted review
Reply from Access Vincere Evo
Hi Matt,
Thank you for taking the time to share your experience with Vincere. We were delighted to hear that your overall journey has been positive, particularly during the initial sales process, and that our team was prompt, responsive, and helpful in supporting your decision to move forward with the platform.
We also appreciated your honest feedback regarding the onboarding journey. Your point about different learning styles was well taken.
It was also great to hear that you found value in Vincere’s functionality and potential, and that our AI support resources were helpful as you familiarised yourself with the system. We’re pleased that Piriyaankha has been pleasant and responsive in supporting you, and we’ll be sure to pass on your kind feedback to her.
We appreciate your support and look forward to continuing to work with you as you get even more value from the platform.
Best regards,
Vincere team
Frustrating Support Experience
The CRM system itself is generally good and offers many useful features. However, a significant drawback is that many of these features are not intuitive, which leads to frequent questions and a high demand for support.
Unfortunately, the support experience is very frustrating. The support team is extremely difficult to reach, and responses from the customer success team often take days. Additionally, there are weeks of lead time required to activate new licenses for employees, which creates unnecessary delays in daily operations.
Overall, while the system has strong potential, poor support responsiveness significantly reduce its value.
3 September 2025
Unprompted review
Reply from Access Vincere Evo
Thank you for taking the time to share such detailed feedback. We appreciated you highlighting both the strengths of the CRM and the areas where your experience did not meet expectations.
Your comments regarding support accessibility, response times, and license activation lead times were noted and shared internally, as these issues directly impacted day-to-day operations.
Your feedback was valuable in helping us prioritise these improvements.
Thank you again for your honesty and for recognising the platform’s potential.
Best regards,
Vincere team
Piriyaankha has been excellent
Piriyaankha has been excellent, always answering my queries straight away and would highly recommend. She's always helped me with every issue i've had which is amazing! Great service
2 September 2025
Unprompted review
Reply from Access Vincere Evo
Hi Dario,
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that Piriyaankha has been able to support you so effectively and respond promptly to your queries. Your feedback means a lot to us, and we’ll be sure to pass this on to her.
We’re glad you’ve had a great experience with our service and are always here if you need anything further.
Best regards,
Vincere team
I had a great training session today…
I had a great training session today with Sam Almendral, I feel she understood my previous frustrations with training and adapted to my feedback and then delivered my session. My session was one of the more productive sessions out of all the session I've had.
14 August 2025
Unprompted review
Reply from Access Vincere Evo
Hi Marcus,
Thank you so much for sharing your experience! We’re delighted to hear that your training session with Sam was both productive and tailored to your needs. It’s wonderful that she was able to adapt based on your feedback and help turn past frustrations into a positive and valuable session.
We’ll be sure to share your kind words with Sam — she’ll be thrilled to know her efforts made such an impact.
We look forward to continuing to support you on your journey with us.
Best regards,
The Vincere Team
Lack of transparency and customer care
I have been a customer of Vincere for 4 years now, and I have recently been appalled by the customer service, which is a shame as the system itself has been ok to use. When originally signing a contract 4 years ago and being automatically 'auto renewed' with minimal to 0 communication, transparency and openness on the notice periods and contract terms (when Vincere was taken over by Access Group and the pricing in my original terms had also changed). I raised my concerns. I was passed between Vincere and Access group contacts, both saying the other had to deal with it. I was asked to repeat my concerns 3x over, and then when I got back to them, was told 'my case was closed' and I can raise a complaint even though no conclusion had been reached or genuine care for customers was shown. To then also be told I would be charged to take my own data if I left, and when I questioned this, was not provided with a response. So I am now left back at square one - raising another 'complaint' and having to explain my situation again.
5 August 2025
Unprompted review
Reply from Access Vincere Evo
Hi Meera,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experience has felt frustrating and unclear, especially after being a loyal customer for four years.
I want to acknowledge the concerns you’ve raised:
Contract Transparency: Our contracts include auto-renewal clauses. While reminders are not part of our standard process, our team was able to assist and address concerns through emails and meetings.
Customer Care: I regret that you were passed between teams and had to repeat your concerns. To ensure continuity, your case is now being personally managed by our colleague Chloe.
Data Retrieval: To clarify, we never charge for accessing your own data. Fees apply only if you choose technical services for formatting and securely transferring data. You also have the option to export your data independently using the CSV export guide we’ve shared.
Next Steps: Our team member Chloe reached out via email last week and we’re awaiting your reply. Please let us know a convenient time for a follow-up call or meeting, and we’ll prioritize it.
We deeply value your patience and the opportunity to put this right. Our commitment remains to ensuring you receive the value and support you expect.
Best regards,
The Vincere Team
We moved over from 5 years with…
We moved over from 5 years with Bullhorn. Firstly I must praise Pragati, who was always on hand to assist with any challenges we had. We had a very short migration period due to outgoing timeline, so Pragati supported us through that. Reading from the below reviews quite a few clients have migrated from Bullhorn, so if there is a way to identify the main areas that will be challenging ahead of migration that would have been ideal, i.e. no programme feature that extends across both client and candidate simultaneously. As a specialist search firm we felt as though we were the first experiencing these challenges. Hopefully these expereinces will help with others in the future.
5 August 2025
Unprompted review
Reply from Access Vincere Evo
Hi Search Firm,
Thank you for taking the time to share your experience and for highlighting Pragati’s support during your migration — we’re thrilled to hear she was able to assist you through such a short and challenging transition period. We’ll be sure to pass your kind words along to her.
We also really appreciate your constructive feedback around migration challenges and feature gaps. Insights like yours are invaluable in helping us improve the process and better prepare future clients making the move from other systems like Bullhorn.
It’s great to have you with us, and we look forward to supporting your team’s continued success.
Best regards,
The Vincere Team
Nothing but praise for our team!
This review is in reference to the migration, implementation and (currently) ongoing training of Vincere. After 10 years on our old system, it was time for an upgrade. With over a decade of data, we had nerves about the move, and how moving at all over would play out, and how much work would go into the move. I cannot quite express how smooth and painless the transition was! The migration (Pragati), Implementation (Minh-Ha) and Training (Cara), have been well managed and timely from start to finish. All the praise goes towards the Vincere team (Dominika, our account manager), and their seamless service.
We cannot wait to start using our new CRM, and I am hopeful the after care will be equal in quality to what we have experienced so far.
Update: We have been on Vincere for 2 weeks now. The platform is dynamic yet straight forward to use. Our whole aforementioned team has stayed in constant contact, helping us iron out any issues, answering questions, and directing our usage. Still a very happy customer!
25 July 2025
Unprompted review
Reply from Access Vincere Evo
Hi Julia,
Thank you so much for your wonderful feedback! We’re delighted to hear that your migration, implementation, and training journey with Vincere has been smooth and seamless. It’s fantastic to see Pragati, Minh-Ha, Cara, and Dominika recognized for their support — we’ll make sure they hear your kind words.
We’re equally thrilled that you’re finding the platform dynamic and easy to use after going live, and that our team has continued to be there every step of the way. Your confidence in us means a lot, and we look forward to ensuring your aftercare remains just as strong as your onboarding experience.
Best regards,
The Vincere Team
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