What I ordered is what I got! Quality products that make me feel like I spent good money for a good product. I have always had good expereiences with vincustom and do not trust anyone else to provide... See more
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Review summary
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Reviews shaping this summary
Ordered XL shirts, didn't know what the material was and they were too big---everything else was great, No worries because I Liked both shirts so well I paid a local seamstress take them in for me.... See more
Company replied
First, I saw the advertisement on Instagram and decided to order one because as a Navy Veteran, “I am not most women.” And that’s what the shirt said. I was beyond impressed with the finished product.... See more
Company replied
The ordering process was easy. (even customizing my hat & shirts). The price was fabulous. The quality of the product is outstanding. Delivery was ahead of the projected date they gave me. Zero compla... See more
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Company details
Written by the company
At VinCustom, we don’t just create products — we craft personalized legacy items that honor your service and help you relive the freedom that service helped protect. 🪖 We serve those who served. Whether you’re a veteran, an active-duty member, or a military family, we know that every name, unit, and year holds a powerful story. You deserve more than just generic gear — you deserve something made just for you. 🎖 From the shirt you wear, the hat you tip, the tumbler you sip from, to the clock on your wall, the phone case in your hand, and the print that decorates your living room… …every product at VinCustom is a tribute to your journey. …a story told through design — personalized with your name, branch, unit, or mission. …a keepsake you can wear, use, gift, or display — carrying meaning only you truly understand. We don’t mass-produce military-themed merch. We craft legacy — into what you wear, use, and live with. 🗽 Why do we do this? Because freedom isn’t free — and those who protect it deserve to be remembered every day. We believe: A hat can carry pride. A tumbler can whisper “I was there.” A phone case can reflect your identity. A clock can mark moments worth honoring. A jacket can bring back memories you thought were long gone. And a home gift can turn any space into a shrine of service. 💥 We’re not just another POD brand. Unlike generic print shops or mass gift stores, VinCustom focuses exclusively on the military community. Every item is designed with care, precision, and respect — never just decoration. That’s why we go slow. We do it right. And we only serve those who’ve served — and the families who carry that pride every day. 🎯 You served with honor. Now let us help you tell that story — one shirt, tumbler, hat, jacket, phone case, clock, or home gift at a time.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- support@vincustom.com
- vincustom.com
4.5
Excellent
390 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
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THIS IS THE SECOND TIME THAT I HAVE…
THIS IS THE SECOND TIME THAT I HAVE BEEN STIFFED BY THIS GROUP...
WHAT CAN WE DO?
THEY ARE CHEATING VETERANS!!! 😒
7 March 2026
Unprompted review
Reply from vincustom.com
Thank you for bringing this to our attention, and we’re truly sorry to hear that you feel this way.
We take concerns like this very seriously and would genuinely like the opportunity to review what happened and resolve the issue for you. Our goal is always to support our customers - especially veterans - and make sure every order is handled properly.
Please check your email and we will investigate the situation right away and work with you toward a fair solution.
We truly hope you will give us the chance to make this right.
Patriotism
This company is great to get patriotic merchandise, a must to support.
Thank you, Vincustom.com
10 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind 5-star review ⭐⭐⭐⭐⭐
We’re truly glad to hear that you had a great experience working with us on your hat and that the final result came out accurate and just the way you wanted it. Knowing that you’re proud to wear it each day means a lot to our team.
Thank you again for your support and trust in VinCustom—we’re honored to create something meaningful for you!
VinCustom is a caring company!
VinCustom did a great job constructing my hat. It was accurate and looks very nice. I'll be proud to ware it each day.
9 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind 5-star review ⭐⭐⭐⭐⭐
We’re truly glad to hear that you had a great experience working with us on your hat and that the final result came out accurate and just the way you wanted it. Knowing that you’re proud to wear it each day means a lot to our team.
Thank you again for your support and trust in VinCustom—we’re honored to create something meaningful for you!
It has been nearly one month since I…
It has been nearly one month since I paid for and ordered a shirt. Their tracking system stated the shipping date of that order different two times now and most times the system does not work. Email communications from Vin custom tried to reassure me that the order is on the way. I got tiered of waiting on their empty promises and reported the charge to my credit card company this morning.
9 March 2026
Unprompted review
Reply from vincustom.com
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this situation has caused.
We completely understand how concerning it can be to wait longer than expected and see inconsistent tracking updates. Shipping carriers occasionally experience delays or tracking system issues, but we sincerely apologize for the inconvenience and the lack of clarity this created for you.
We would really appreciate the opportunity to review your order and resolve this matter properly. Please contact our support team at support@vincustom.com
and include your order number or the email used to place the order, so we can investigate the shipment status and provide the best possible solution for you.
Your experience is important to us, and we would genuinely like the chance to make this right.
I have placed an order with this…
I have placed an order with this company which I had not received yet. However, I contacted them for tracking and delivery information. And they responded within minutes.. You don't get customer service like that from everybody. Thank you very much. And i'm looking forward to receiving this purchase.
9 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your kind words about our customer service. Providing quick and helpful responses is something we work very hard on, so it means a lot to hear that it made a positive difference for you.
We’re also excited for you to receive your order and hope you’ll love it once it arrives. Thank you again for your support and trust—we’re always here if you need anything!
I have six vincustom shirts
I have six vincustom shirts. I wear them almost all the time. I’m proud of my service and I enjoy being thanked for being a veteran. Service to our nation should be recognized and I would love for my grandchildren to serve!
8 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
It truly means a lot to us to hear that you own six VinCustom shirts and wear them proudly. Knowing that our products help you represent your service and receive the recognition you deserve is exactly why we do what we do.
Your pride in serving our nation and your hope that future generations continue that legacy is deeply inspiring. Thank you for your service and for trusting VinCustom to be a small part of that pride 🇺🇸
Quick easy n variety
Quick easy n variety, although shipping is a. Bit high
5 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad to hear that you received a quick response to your inquiry. Providing fast and helpful support is something we always strive for, so your feedback truly means a lot to our team.
Thank you again for your support—we’re always here if you need anything!
Quick response…
I appreciate receiving a response extremely fast for an inquiry on my order.
5 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad to hear that you received a quick response to your inquiry. Providing fast and helpful support is something we always strive for, so your feedback truly means a lot to our team.
Thank you again for your support—we’re always here if you need anything!
Great customer service
Great customer service! Fast helpful response and fixed my own goof up.
1 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad we could help resolve the issue quickly and get everything sorted out for you. It means a lot to hear that our response was helpful and fast.
We truly appreciate your support and are always here if you ever need anything in the future!
Great Apparel
Your products especially your shirts and hats are great. Your shirts have that military format with modern patterns and designs. I have several veterans in my family and they love when I get them appeal from here. My dad was Army and my Older Sister and I were Navy. They love they can wear something to express their service and look good doing it.
30 November 2025
Unprompted review
Reply from vincustom.com
Thank you so much for your thoughtful review ⭐⭐⭐⭐☆
We truly appreciate your kind words about our shirts and hats. It means a lot to know that the designs resonate with you and your family, especially with such a proud service background. Being able to wear something that represents service and still looks great is exactly what we aim to provide.
Please also extend our respect and gratitude to your father for his Army service, and thank you and your sister for your Navy service as well 🇺🇸
If there’s ever anything we can do to make your next experience a full 5 stars, please don’t hesitate to let us know. We truly appreciate your support!
Retirement
I love the fact that you’re giving back to the men and women of all branches of service. As I approach. retirement, I looked back on my 32 years and it was an honor to serve. Thank you for what you did.
3 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your heartfelt 5-star review ⭐⭐⭐⭐⭐
First and foremost, thank you for your incredible 32 years of service. It’s truly an honor for us to serve those who have dedicated so much of their lives to protecting others.
We’re grateful that you appreciate our efforts to give back to the men and women of all branches of service. Supporting veterans and helping preserve the pride and memories of service is exactly why we do what we do.
Wishing you all the best as you approach retirement, and thank you again for your service and support 🇺🇸
The Quality and the Details were…
The Quality and the Details were excellent. Will continue to order all my Veteran apparel from VINCUSTOM
9 February 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your outstanding 5-star review ⭐⭐⭐⭐⭐
We’re truly grateful to hear that the quality and details met your expectations. Attention to detail is something we take great pride in, especially when creating apparel that honors veterans.
Your continued trust and loyalty mean a great deal to us. We’re honored to be your choice for veteran apparel and look forward to serving you again.
Great people and a great shop
Great people and a great shop. 100% recommend them and their services.
2 March 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re so glad to hear that your item was exactly as shown and that you love it! That’s always our goal — to deliver exactly what you expect and something you’re proud to wear or use.
We truly appreciate your support and look forward to serving you again!
I ORDERED THE MARINE SHIRT AND COINS…
I ORDERED THE MARINE SHIRT AND COINS FOR MY SON, HE DID HIS SERVICE IN IRAQ. WE ARE SO PROUD OF HIM AND HIS SERVICE. HE LOVED THE COIN AND HE TRIED THE SHIRT ON RIGHT AWAY AND HE CAME OUT WITH A SMILE ON HIS FACE AND SAID THAT HE REALLY LIKED THE SHIRT.
25 February 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this beautiful 5-star review ⭐⭐⭐⭐⭐
Reading your message truly touched our hearts. We are deeply honored that you chose a Marine shirt and coins to celebrate your son’s service in Iraq. Knowing that he loved the coin and immediately tried on the shirt — and that it brought a smile to his face — means more to us than we can express.
Moments like that are exactly why we do what we do. Thank you for your pride, your support of him, and for trusting us to be a small part of honoring his service.
Please give your son our respect and gratitude for his service 🇺🇸
Trust
I've been very happy with them so far they answered my questions very quickly seem to be having a good product
25 February 2026
Unprompted review
Reply from vincustom.com
Thank you for your great feedback! We truly appreciate your support and look forward to serving you again!
This Company Makes a Truly Beautiful Product…
This company makes a truly beautiful product. Much of it is a little overstated for my taste but, because of the quality, I continue to search their selections looking for that item that "speaks" to me. I will be buying again.
3 February 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your review! ⭐⭐⭐⭐☆
We’re really glad to hear that “everything” met your expectations — that’s exactly what we aim for!
If there’s anything we can do to make your next experience a full 5 stars, please don’t hesitate to let us know. We truly appreciate your support and look forward to serving you again!
Everything!
20 February 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your review! ⭐⭐⭐⭐☆
We’re really glad to hear that “everything” met your expectations — that’s exactly what we aim for!
If there’s anything we can do to make your next experience a full 5 stars, please don’t hesitate to let us know. We truly appreciate your support and look forward to serving you again!
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know you had a positive experience with our company.
Thank you for choosing VinCustom — we’re always here for you!
When my husband's valentine gift…
When my husband's valentine gift arrive, it was the wrong size..... VinCustom quickly replaced it,he loves it!
18 February 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re sorry there was a size mix-up at first, but we’re really glad we were able to replace it quickly and make things right. Hearing that your husband loves it now truly makes our day!
Thank you for trusting us with such a special Valentine’s gift. We’re always here if you ever need anything again!
My husband’s phone case arrived today
My husband’s phone case arrived today. This is the third one we have gotten as he loves the special Navy one that is personalized. Thank you.
19 February 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We’re truly honored that this is the third phone case you’ve ordered for your husband — that means more to us than you know. We’re so glad he loves his personalized Navy design. Being able to help showcase his service with pride is exactly why we do what we do.
Thank you again for your continued trust and support. We’re always here if you ever need anything else!
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