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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quality of the clothing, describing the fabrics as beautiful and soft, and the styles as comfortable and fashionable. Several customers are particularly satisfied with the fit of certain items, especially jeans, and find the size guide to be accurate. However, some people were dissatisfied with aspects of the product and ordering process. There are concerns about color fading after washing and inconsistencies in sizing, leading some to receive items that are too large. A few customers also reported issues with order fulfillment after payment, and some expressed disappointment with the return policy, finding it costly. There are also mentions of garments not being made from the advertised materials and having poor fit and finish.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit. While many reviewers praise the comfort, style,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, describing... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers express frustration over having... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers express satisfaction, with... See more

Price

People report ambiguous experiences with price. Some consumers praise the reasonable and affordable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Vine apparel was easy to shop with, fast delivery. Purchased the 'comfiest PJs Long - pink hearts'. Beautiful fabric, super soft. Great fit in pants, top large in comparison, but sleeves quite tight... See more

Company replied

Rated 4 out of 5 stars

I love, love, love Vine Apparel dresses, they are exactly my style. However, the sizing is so difficult to get right online. Each dress has different measurements for the same size, so I cannot go by... See more

Rated 5 out of 5 stars

The clothes are comfortable and stylish. I would like a few more plain coloured boho style blouses but love my recently purchased sleek boho blouse. Very good re returns and I am still wearing the fir... See more

Rated 5 out of 5 stars

I’ve bought multiple times from Vine Apparel - both online and in person. The range, the quality, the service and the price can’t be faulted. I love all the things I’ve bought including dresses, tops... See more


Company details

  1. Fashion accessories shop

About Vine Apparel

Written by the company

Hey beautiful, it’s Shelley here, owner and founder of Vine Apparel – welcome :)

I wanted to give you a little bit of an idea of how we came about, and what we are about, so here goes.

The word fashion has always intimidated me – I’ve always felt like it meant you needed to be a skinny little model buying expensive labels and looking perfect at all times. I’ve never been a skinny little anything but I LOVE dresses (and pockets, and buttons) and I like to feel good and be comfortable at ALL times. Jeans were my nemesis.

In 2009 I was 23, wanting new clothes all the time, but couldn’t afford the prices in the shops near where I lived (or didn’t want to pay them). So, I sourced some suppliers and decided to give our local markets a go. From there came clothes parties – where people could shop in the comfort of their own homes with their friends whilst I chatted and ate food, and it grew from there.

It seems like a lifetime ago now – I was doing 7 markets per month and 4-5 clothes parties a week, I can honestly say I absolutely slogged it. I hired a girlfriend to help 1 day a week, which turned into 7 days per week, and it goes on. I’ll put some photos below of how we started so you can see how hilarious it was. It blows my mind that it still works, and I continue to learn and make mistakes every single day.

What does Vine Apparel stand for?

Vine Apparel to me is about making it easy. Effortless. Taking the thinking out of getting dressed. We are reliable, in that you will always have something to wear, and that something will look good every single time you put it on. You know how something can look good one day but the next day you have no idea how on earth you wore it the day before? That doesn’t happen with our stuff.

We want choosing what to wear to be one less thing you need to think about.

You can rely on it. You don’t need to be skinny. Or tall. You can be you, and you can look beautiful, and you can feel beautiful, regardless of what’s going on in your world.

And we are affordable. Always. You can treat yourself and still pay your bills. Buy your kids (and yourself of course) an ice cream at the beach. You can still do life.

What are my favourite things about Vine Apparel?

Our customers, our community. I love that people come back! Honestly I do, both in store and online. I love that people know what they’re getting, that people come in to our stores knowing they’ll find something, they won’t have a shopping hangover after, and they will actually wear every single thing they buy from us, often.

And they are honestly the nicest people in the world. Feedback we get all the time is amazing, and my absolute favourite part is that they are real. Not all photo-shopped supermodels who could look good in a paper bag, they are real people.

Mums who are always on the go. 20 something year olds going to gigs or festivals, someone looking for a dress to wear to a wedding, someone, anyone – looking for something they can just throw on on those “I have nothing to wear” days.

I love that our range is so versatile, and so many things are people’s “go to” when they are in a rush, or have something on. And EVERYTHING IS COMFORTABLE!

I love my staff, I love them. I have the best humans in the entire world working with me, and I love every single day. My husband works with us now too, my children are a part of it, it’s just the absolute best.

I just love it, I do. And I especially love having people try things on which would usually be outside of their comfort zone, but they do, and they end up loving it. I think that’s my ultimate. And I love that I can be me, my very own dorky ridiculous self pretty much always wearing my thongs, and people can relate to it.

This is why our aim is not just to sell you clothes – we genuinely want you to get dressed, look in the mirror and smile.

If we can help you with anything, at all, or if you have any questions about anything we do, please get in touch.

Have a beautiful day,
Love Shelley & the Vine Apparel team x

Contact info

3.7

Average

TrustScore 3.5 out of 5

629 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My boy style jeans are very comfy and…

My boy style jeans are very comfy and I’m happy with the purchase, however, I bought the 14 and even though they’re comfy and I’ve pulled the side tabs the whole way, I should’ve got the 12 as they’re a but baggy. Delivery was great, they arrived in just a few days.

8 August 2022
Vine Apparel logo

Reply from Vine Apparel

Hey Christine. Thanks so much for leaving us a review :) Please let us know if we can ever help with sizing in the future, we'd be more than happy to help xo

Rated 5 out of 5 stars

Great customer service

Great customer service. Very speedy despatch and receipt of goods.

Have and will shop with this company ongoing.

8 August 2022
Vine Apparel logo

Reply from Vine Apparel

THANK YOU, Roslynn. This makes us so happy you're happy xo

Rated 5 out of 5 stars

My Go To for work and play.

Great clothing, great quality and service at a great price. Vine Apparel is my go to for work and play and has been for almost 2 years. If there is an issue it is sorted out promptly.

2 August 2022
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Reply from Vine Apparel

Thank you so much, Cat! xx

Rated 5 out of 5 stars

I love vine apparel clothing true to…

I love vine apparel clothing true to size quality clothes that arrive on time I have dresses jeans tops jumpers and I love it all

1 August 2022
Vine Apparel logo

Reply from Vine Apparel

Thank you, Leeanne. We're so happy to hear this! xo

Rated 5 out of 5 stars

Love Vine Apparel clothes!

Fast efficient service, beautiful clothes. Sizing and descriptions are accurate, very happy customer

1 August 2022
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Reply from Vine Apparel

Thank you, Jo. We're really happy you're happy!! xo

Rated 5 out of 5 stars

Great quality and comfortable clothes…

Great quality and comfortable clothes that are affordable! I have been extremely happy with everything I have purchased!

1 August 2022
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Reply from Vine Apparel

Thank you Kellie. We're so happy to hear - this has made our day! xo

Rated 5 out of 5 stars

Arrived quickly & was true to size

Arrived quickly & was true to size, description & photo. Love the style & cut.

1 August 2022
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Reply from Vine Apparel

Thanks for taking the time to leave us a review, Sonia! We're sooo happy to hear you're loving your Carrie top xo

Rated 1 out of 5 stars

My Alexa trousers were perfect until I…

My Alexa trousers were perfect until I washed them.
Hand wash gentle cold machine was and they came out completely stretched and out of shape. customer care said to expect a size bigger after washing but this was ridiculous. refused to take them back or exchange. and definitely no refunds. not good enough is it

27 July 2022
Unprompted review
Vine Apparel logo

Reply from Vine Apparel

Hey Jackie,

As outlined in our emails to you yesterday, you're Alexa pants will stretch up to an entire size with wear - this is also mentioned on our website in the product description. The measurements you provided us also confirmed that the amount of stretch is normal for the Alexa pants.
We do absolutely provide refunds for faulty items, however, your pants are not faulty and were purchased over 3 months ago. We also recommend hand washing and line drying only. If you have any further questions, please reply to our latest email.

Thank you. Vine Apparel xx

Rated 5 out of 5 stars

Tigerlily top - White Chains

My purchase came very quickly, it was Express Post but with deliveries the way they are at the moment I was really surprised.
The top (Tigerlily - White Chains) is fabulous. The material sits beautifully and the garment is to size.

Thank you.

5 July 2022
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Reply from Vine Apparel

Hey Alison. We're sooo happy to hear you love your Tigerlily Top! Thank you so much for taking the time to leave us a review here, it means a lot 😊

Rated 4 out of 5 stars

Sizing on the small side

Service is good. Item sent quite quickly. Unfortunately Vine does seem to consider a size 14 to be the top end (I am size 14 with a bust)! The free size item I wore is lovely, but nowhere near as flowing as the photos so doesn’t sit as nicely. Perhaps 1 size items could be photographed not just on size 8/10 models but 12/14 as well. So many other retailers do this now & it makes me far more inclined to purchase.

2 July 2022
Vine Apparel logo

Reply from Vine Apparel

Hey Franceen. Thanks so much for taking the time to leave us a review. On our website, we do have models ranging from 10-16 😊xx

Rated 5 out of 5 stars

Customer service

Every time I have ordered from Vine A I have always been happy.
I had an exchange once and they were very helpful and understanding.
Customer service is exceptional.

13 June 2022
Vine Apparel logo

Reply from Vine Apparel

Thank you so much, Susan! This has made our day xo

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