So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The website is easy to use
The website is easy to use. Always a great selection of wine, and very prompt delivery.
20 September 2023
Reply from Vineonline
That's great feedback, Sue! Thanks for sharing your great experience with us.
We received our order very promptly…
We received our order very promptly but it was the wrong wine`. It but was a bit of a nuisance but with the help of your pleasant staff it was sorted and we now have the right order plus. you are forgiven . Thankyou . Cheers Bill.Bird
20 September 2023
Reply from Vineonline
Darn, Bill! We're sorry we didn't get it right the first time. Sorry for the hassle it caused, but we're glad to hear it was quickly sorted out by the team. Thanks for your patience (and forgiveness!). We look forward to you having a better experience next time!
Great range at a great price
Great range at a great price. Good support from Customer services also.
20 September 2023
Reply from Vineonline
Thank you for your lovely feedback. Our high standard of service is something we're proud of. Backed by a great range of products at the best possible price, we're passionate about bringing our customers the very best. Cheers, VineOnline
You always do well ⭐⭐⭐⭐⭐
20 September 2023
Reply from Vineonline
We're a team that is passionate about excellent service so your feedback really does mean the world to us. Cheers! Vineonline
Despatched 28th
Despatched 28th, still not received 31st. Usually it arrives next day.
30 September 2023
Reply from Vineonline
Hi Rae, I am sorry you are unhappy regarding the time it took to deliver to you. The standard delivery timeframe to your location is 2-3 business days. Delivery was made 2/10 and taking into consideration the weekend this is within the usual delivery period. Please don't hesitate to contact us if you wish to discuss further.
I have given you 5 stars because as…
I have given you 5 stars because as usual wine arrived in very short time and was excellent especially the under the hammer shiraz however I had a discount code of sorry 10 which couldn't be applied and one of your staff was going to put it through for me retrospectively but so far it hasn't happened
20 September 2023
Reply from Vineonline
Hi Barrie, I am so sorry you have not received the discount refund - we have sent you an email seperately to address.
Good value
Wine is very good quality ( for the price).
Easy ordering and arrived after few days.
20 September 2023
Reply from Vineonline
Thanks so much Sjoerd for your feedback. We're passionate about providing an excellent range of wine at the best possible prices. It is great to receive messages such as this. Cheers! Vineonline
The order became lost in the system.
The order became lost in the system and didn't get sent until I called a week later.
Operator was pleasant on the phone and the order arrived 2 days later, ie., 9-10 days after ordering.
2 bottles of a better than ordered wine were found inside, thankyou.
20 September 2023
Reply from Vineonline
Hi Rod,
Thank you for your feedback and understanding. We apologize for the initial delay in processing your order. We're pleased to hear that our customer service representative was helpful during your call. We hope you enjoy the unexpected upgrade in wine, and if you have any further questions or concerns, please don't hesitate to reach out. We appreciate your patience and business.
Prompt and Efficient
The standing order was advised, processed and delivered as planned, great!
20 September 2023
Reply from Vineonline
Thank you for your kind feedback. Our awesome warehouse team work above and beyond with each order, making sure all the order is correct and sent out as quickly as possible. Enjoy your order! Cheers, Vineonline
Reply from Vineonline
We aim high with our service, right across our team, and only want the best possible outcomes for our customers. It's great to hear your personal wine person is ticking all the boxes. Your feedback means so much to us all. Vineonline
Good price fast delivery very happy
20 September 2023
Reply from Vineonline
Thank you for the great feedback. We work hard to enable the best possible prices right across our range. Great to see your order has arrived quickly for you to enjoy!
what I ordered was what was sent and…
what I ordered was what was sent and very quickly delivered
18 September 2023
Reply from Vineonline
Thanks Colin, It's great to hear your order arrived quickly. We hope you're enjoying a nice glass or two! Cheers, Vineonline
9 days & wine not delivered
19 September 2023
Reply from Vineonline
Hi Fiona,
I'm sorry to hear about the delay in your wine delivery. We apologize for any inconvenience this has caused. Please provide us with your order details, and we'll investigate the issue and work to get your wine delivered to you as soon as possible. Thank you for your patience.
It was an online order
It was an online order, website easy too use, and delivery within agreed timeframe.
No issues
19 September 2023
Reply from Vineonline
Thank you for your feedback. Our web team have worked incredibly hard to create a wonderful website for you to wander through and pick up both your favourite and new wines. Working closely with our courier partners means we able to ensure safe and speedy delivery. Cheers! Vineonline
The special offer was better than…usual
The special offer was better than normal, but most offers are very enticing. I even successfully negotiated the auto ordering despite my inept. iPad skills.
19 September 2023
Reply from Vineonline
Thanks Peter for your lovely review. Our customers mean the most to us and we understand sales and free delivery days are valued so work extra hard to ensure we have these regularly. If you ever have any issues making an order please don't hesitate to reach out to us by phone, chat or email and we are more than happy to assist. Cheers! Vineonline
Excellent service and top class wine
19 September 2023
Reply from Vineonline
Thanks so much for your fabulous review. Our high standard of service is something we're proud of. Backed by a great range of products at the best possible price, we're passionate about bringing our customers the very best. Cheers, VineOnline
Prompt service
Prompt service, reasonable pricing and the ability to combine a selection of products in one order without having to buy full cases of each product.
19 September 2023
Reply from Vineonline
Thanks so much for your lovely review.
Our high standard of service is something we're proud of - we're passionate about bringing our customers the very best. Please don't hesitate to reach our to our Service Team if you ever need assistance with your orders, they're always happy to assist.
Andrew contacts us monthly and is…
Andrew contacts us monthly and is helpful and friendly
19 September 2023
Reply from Vineonline
Thanks so much Adrienne for your lovely feedback on Andrew. He really is great isn't he! We are a small close knit team and our customers are what means the most to us. Receiving feedback such as this really does make our day so thank you! Vineonline
The order didn’t arrive when it should have
The order didn’t arrive. Courier tracking showed it was held due to damage. I emailed a screenshot to you and got no response. Contacted courier and they said they couldn’t do anything until they heard from you.
Only after that call did I finally hear from you and the replacement finally arrived a week after it should have.
19 September 2023
Reply from Vineonline
Hi Nannette,
I'm sorry to hear about the delay and inconvenience you experienced with your order. This is not the level of service we aim to provide. We sincerely apologize for the issue and the delayed response.
Thank you for sharing your feedback with us. We have taken steps to improve our communication and response time to prevent such situations in the future. Your satisfaction is important to us, and we appreciate your patience.
If you have any other concerns or need further assistance, please feel free to let us know. We're here to help.
Andrew is amazing
Andrew is amazing. So friendly, chatty and helpful and always knows what to recommend and our preferences. Always phones on cue and will always phone back if inconvenient and follow up. A true star and asset to Vineonline
19 September 2023
Reply from Vineonline
He sure is! Andrew is a superstar and always makes sure he considers each of his customer's tastes. Thank you for sharing such lovely feedback with us. We'll keep him around for a bit longer, aye? :)
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