Vinerashop Reviews 16

Bought a drone after seeing theire advert on a well known social media platform when the drone came it was nothing like the one in the video advertisement I flew it twice before one of the motors gave up have been in touch with theire online help advisors was told to send it back to China unused !! ?? At a cost to me to post it back !! they wanted proof via a video that it was not working as I said , I even offered to fix it myself if they sent me a motor the reply was basically fix it n you pay for the part aswell absolute shxt show of a company

I was searching through Pinterest and Instagram, and found an advert for a drone. I am not blaming the two social media sites above, as they were not to know.
Anyway the drone, looked too good to believe, which is a lesson in itself. £49.95 and free postage, for a 4k drone, with 12km range (yes quite ridiculous), and all round obstacle avoidance, and many more features found in top drones. The 12km range was a bad warning in itself for things not being right, but I ordered it via pay pal, to which I am really appreciative for their help. The tracking has been non existent for weeks and weeks, and there has never been any response from the company. I am guessing that these people are out to make, what we call a "quick kill", to earn a tidy sum, and then disappear never to be heard of again. I can see, that every review has had the same problem here below, so please please when you see an offer that is too good to believe, then you can be sure it may well be a scam.

DO NOT BUY FROM THIS SITE Vinerashop is not an English company they are based in the Netherlands although their web address is vinerashop.co.uk. Bought a smart watch from them that was useless when I contacted them for a return I was told that I had to send it back to China not to England which is where I assumed they were based. That return would have cost me an additional £28. The returns form stated that I had 14 days to return the item but they reserve the right to refuse it if there were any signs of the watch being used, how do you know if it works correctly unless you wear it first!. So even after sending it back at a high additional cost they still have the right to refuse the refund and would I get the watch sent back??
This is in contradiction to their actual terms and conditions on their .co.uk website which states:-
"You have 30 days to try our products, live with it and love it. If at any point in the first 30 days you decide that you are not 100% satisfied with your new products, send them back for a full refund – without asking any questions" I have suggested to their customer services to make their minds up which terms they should use but they have ignored that and offered me 10% refund and keep the product.
They state "effortless returns" this is absolutely rubbish it is only effortless for them. My review should show zero stars but one star is the lowest.

Only one star because 0 is not an option
Stay away from these they send out items that are not the ones advertised sendin cheap crap instead
30 day no hassle return guarantee is also bull im fighting like hell to return the cheap crap they sent out after it was delivered
Wish i read reviews first
YOU'VE BEEN WARNED

Not good so far. They have procrastinated over refunding me over the delivery of the incorrectly described product (PowerPro™ - DRONE with 4K UHD CAMERA), presumably, in a ploy to say that I am outside of their 30 day returns policy.

Utter crap.

Cheap plastic watch cost me £50, caused a rash on my wrist after 1 day of wearing it.
They claim "effortless returns" that's a lie, they don't respond to your emails.

I bought a drone from vinera and the drone I got sent was completely different to the one advertised. A third of the weight. A crappy bag instead of a case that was advertised. These guys are crooks stay well away. You have been warned.....👎👎👎👎👎

To all the people who bought from Vinerashop. I bought a drone and used Paypal to buy it, when it arrived like everyone else's, it was a cheap imitation. Sold on Aliexpress for less than £17.00. I contacted them and they said oh yes, you have received the correct drone. So I contacted Paypal, I had to escalate the claim and send any emails and pictures that had been sent. This morning I have received a refund and they agreed with my decision.

I suggest all of you who bought through Paypal make a claim through Paypal. If you have used a credit card, there is a thing called Chargeback, so phone your credit card company and they will deal with it.

The other thing is under the distance selling rules, sellers have to pay the return postage, but good luck on that. Hope it helps.

This will look as if ive copied from previous post and in fact i have as exactly same thing happened to me
DO NOT USE. Terrible customer service. My parcel never arrived. The tracking info didn't move for weeks. I kept contacting Vinera customer service to say the parcel had obviously got lost in transit but they kept telling it was on its way. Eventually they told me to contact the courier myself. Then they told me they had contacted the courier and that the parcel had been delivered so I wouldn't get a refund. This was despite the tracking info still not having changed and certainly NOT showing that my parcel had been delivered. Absolute lying thieves. I will never ever buy anything from them again!!!

DO NOT USE. Terrible customer service. My parcel never arrived. The tracking info didn't move for weeks. I kept contacting Vinera customer service to say the parcel had obviously got lost in transit but they kept telling it was on its way. Eventually they told me to contact the courier myself. Then they told me they had contacted the courier and that the parcel had been delivered so I wouldn't get a refund. This was despite the tracking info still not having changed and certainly NOT showing that my parcel had been delivered. Absolute lying thieves. I will never ever buy anything from them again!!!

Do NOT buy anything from Vinerashop.co.uk. Ordered drones for my boys and ended up with some rubish, nothing like you can see on the photos. They offered full refund but I must post it back on my account. But as they are not based in UK it is not as easy and cheap. Believe that's what they count on that will put customers off and so they keep your money. Paypal doesnt help either. I am surprised they allow sellers like this to use paypal as payment option.

DO NOT PURCHASE ITEMS FROM THIS COMPANY! Unfortunately I have had to give this experience one star but it certainly doesn’t even deserve that! I purchased one of the Drones shortly after Christmas from the Company’s website based upon the video used to advertise the Drone. The Drone that was sent to me was about a third of the size of the one advertised, it weighed a third of the weight of the 300g advertised, says that has “Automatic surveillance mode” but it crashes and certainly will not be able to correct itself when hit by a plastic hammer or have water poured over it. The company claim in their Mission Statement that they are not happy until their customers are happy which is absolute rubbish. I have raised my concerns with the Company’s customer service and just get stock answers that don’t even acknowledge my complaint. I have asked my complaint to be escalated which has been ignored. Clearly this company are miss selling this item and dispatching inferior goods to what they advertise. Please avoid this seller as they clearly are scamming customers. There are a number of sellers selling this item on various social media channels so please be careful to ensure that they assure you that they will dispatch the item advertised in their promotional video.

Cheap Crap that is sent instead of what they are advertising looks like the one in the adverts that they have small skinny wee brother have emailed and as usual with places like this dont get back stay away at all costs what i paid over £80 for could have got the same crap on ebay for £25 or £30 pound complete false advertising and should be shut down

i bought a drone in december 22 and the spare battery i paid for was missing, thease are cheap toys what look like nothing in the videos that they show, they are small, very cheaply made and just a poor toy , save your money and avoid vinera , they are crooks selling cheap breakable products

It's a scam website, they advertised a drone which was 4k camera, waterproof, internal memory, memory card, waterproof, gimble camera, follow function hard case. What arrived was cheap plastic tat with none of these features, it doesn't even fly. Payment goes through PayPal to a private email address.
Now in a dispute for a refund as they expect me to pay out to send it registered back to China! Avoid this company at all costs. They only set up in November just in time to scam for Xmas.

First of all it says vinerashop.co.uk while its located in Netherlands
secondly, ot says any question or problem email to info@......
believe you me this info @...... email does not exist. it fails fails fails and fails delivery
once you put order you wont get help . nooooo wayyyyyy.
please dont use this company .you spend your money and wont get product.