vineyard vines Reviews 129

December 2023 my husband and I went to the Avalon/Alpharetta location and returned an item which was a Christmas gift. We were given a gift card for the value of the item. We purchased 2 more items which left a balance of $61.65, which we have both receipts, 1) receipt for full amount of the gift card
2) receipt for purchase used towards gift card
Unfortunately, we have misplaced the gift card. We proceed to call, go to the store and treated very poorly by the manager of the store. We called main headquarter and explained the situation and no one would help us. In today's digital world with the advances with technology they could not, more like would not replace the card. Please note, we have both receipts.

the worst company. they portray themselves as so official, but yet they "lost" my store credit for returned items. you cant "log in" and see your credit/balance. SKETCHY and SOOOOOOOOOOOOOOOOOOO overpriced.

Pattie Strong is an exemplary Manager at the Las Vegas store. I had searched online but was unable to find a specific t-shirt. Because some t-shirts are exclusive to individual stores, I decided to call the store. Pattie answered and found the exact shirt in the size I needed for a Christmas gift, and had it in her hand, while on the phone. What were the odds of that? 😉. She simplified the process for getting it shipped to Florida, with complete follow through. It was seemingly face to face in a virtual world transaction.
Thank you again Pattie!

Where have you been all my life.
Came across the brand at the Las Vegas outlet and I'm now hooked.
I've even ordered garnets from the UK via Borderfree with absolutely no issues.
Will definitely buy again.
Please come over to the UK!

This company not only has amazing quality they are the most consumer friendly company! I ordered items as a surprise fir my grands when I received them wasn’t sure one item would fit. I sent e- mail and within hours had response along with phone number to call. I called and spoke to a LIVE person! My issue solved with NO shipping cost$ This company will be my go to -love their service!

Sorry to those who had a bad experience. My first one was good. I got a really nice nautical striped polo shirt for only $44 w/ shipping! Would have been five stars if it hadn't taken two weeks to arrive. But I will be visiting their shop online again for sure.

If I did not have to pick a star it would be blank. I ordered a pair if Leather flip flops for my son's birthday in June. He went on vacation 2 weeks ago and while he was waking the strap on the sandal broke!!! I spent $98 based upon your products being guaranteed. Not only are you overpriced, but you are going to lose many customers based on this order. All my 4 children purchase from you all the time for themselves and their children. If you stand by your products you will rectify this matter. If I do not hear from you in the next few days I am going to report you to the Better zbusiness bureau and negative review on yelp as well as my children will do the same. My order # is 32683635 and
I expect to hear from you shortly.

Spam mail that you can’t unsubscribe from. Literal garbage website leave me alone. What even is this company, how did they get my email? Probably bought it from some random data leak or something.

There is a major error with their checkout system. I go to the basket with two items costing £30 each and the checkout comes to £100. So always be double checking before you pay!!!

I bought a Long-Sleeve Linen Henley that was poor quality and a terrible fit upon receipt. I initiated a return, dropped it in the UPS box within two days of receiving the item, and, 1.5 months later, still hadn't received a refund or any communication about the return. I emailed the company three times; two times, the email bounced back. The third time, I hadn't received a response in 4 days. I used the email they have under Contact Us on their Website. I had to file a chargeback with my credit card.

We paid $218 for the On-The-Go Weekender duffle for a gift a few months ago, and after two uses the strap broke. They are saying they can't replace the strap or ship us a replacement as it's no longer in stock - but it's still in stock and available for sale on their website. Not the quality or service we expected from Vineyard Vines. Very disappointing.

First, I have ordered online and in person in the past with no problems. I had to send a Heritage sweater back for a smaller size. The new one came and when opened, the package itself and the sweater smelled so awful, I have a hard time understanding how it could have been sent to a customer. I cannot return, either because it was on sale, or because I had needed a smaller size. Not sure which. No return label will print, which I understand, however, after contacting them through their e-mail, with no response, I am sending the sweater and what it was sent in, at my own expense, back to their customer service. Either someone does not have a sense of smell, or didn't care, and just shipped it out. Thank you.

Horrible service i placed order for second business day had not received email confirmation. I called no one answered. Live chat offline. Where is my order

I ordered 2 polo shirts but only arrived one. And the size of their products is also Not True to size. Never buy it again on their website.

THE ABSOLUTE WORST CUSTOMER SERVICE. It doesn't exist. NEVER buying anything from them again.

Received collared shirt as gift, size labeled "XL".
Tried on, much much larger than any XL sizing
I've ever bought or seen. (Tent; Muffin Top)
Don't have tag or gift receipt. Called company for
remedy ; exchange. Company rep rejected all.
If Ian or Shep bulk up to 350# this shirt would be
a perfect addition to their wardrobe. Let me know.

Vineyard Vines' Saltwater Quarter Zip is my new go-to piece for casual wear. This pullover has the perfect balance between comfort, style, and practicality, making it a staple in my wardrobe.

Firstly, the quality is outstanding. The soft, durable cotton blend has held up beautifully, even after several washes. The French terry cloth inside is a treat, providing a warm, soft feel against the skin that's perfect for those cooler days or evenings on the coast.

In terms of style, the Saltwater Quarter Zip is a real winner. The sleek, classic design can easily transition from a day out boating to a casual dinner date. Its versatility is a key strength - it pairs well with jeans for a relaxed look, or khakis for something a bit more refined.

The subtle embroidered whale logo on the chest is a nice touch, signifying the brand's commitment to quality without being too flashy.

The fit is true to size, offering enough room for comfortable movement without looking baggy. The zipper is sturdy and smooth, allowing for easy adjustment to suit the temperature or your style.

Overall, Vineyard Vines' Saltwater Quarter Zip is an excellent investment for those seeking a high-quality, versatile pullover that embodies the relaxed, coastal charm this brand is known for.

If you're looking for mediocre quality at a high price, Vineyard Vines is for you. Customer service isn't any help and returns are a nightmare. I returned two items over a month ago and still have not received credit for the items I shipped back. I inquired about my return to customer service and they were absolutely no help at all. A monkey could have done the paperwork in a month but yet, here we are. Pathetic way to run a company.

Poor customer service at this location. Very rude. The manager needs to how to talk to people politely and not assume just because I’m Asian and think I’m cheap. Yes she gave my family attitude bc we return 2 items for our son with tags on and not worn. She spoke down to me and my wife is Caucasian and gave her back bc the manager spoke down to me. Then the second time we came in and she said oh hey it’s you guys welcome back. This store is not all that drive a little more to Easton and given better service and employee not following you. Oh and hey I called corporate just to let them know and they said a district manager would call back in 24 hours and been 3 weeks plus. No regards to customer. I also found out that they put a block on my military discount as well. Customers be ware. Not luxury retail store.

I purchased a sweatshirt as a Christmas present. After being worn once and washing on delicate the shoulder seam came out of the wash and was all apart. I immediately contacted customer service who provided me a return label. It is a month later and they are stating the return has not been received. It is not my fault it is lost. The refuse to do anything until they receive the sweatshirt. I have provided pictures as evidence. I filed a Better Business Bureau complaint