I finally sold one of my wines after many months of being for sale, now I want to withdraw my funds and it just keeps the error message: "International withdrawals to your country aren't supported... See more
Company replied
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See what reviewers are saying
I joined Vinovest in August 2022. Nearly four years later, my portfolio is still down, with a cost basis around $1,320 and an estimated value around $1,246. The real problem is liquidity. The... See more
Company replied
Easy to get in, impossible to get out. Your wines won’t sell. I requested a withdrawal 52 days ago and still haven’t received a cent—while they hide behind excuses about “withdrawal system glitches.... See more
Company replied
Unfortunately, I am very concerned this is a scam since my money cannot be withdrawn despite me being a customer with them for 5 years. They charge absurd fees. They do not stand by their product. Do... See more
Company replied
Company details
Written by the company
Vinovest is a modern wine and whiskey investing platform that helps customers source investment grade wines, provide professional storage and custody solutions, and manage ongoing buying/selling recommendations. We have cultivated direct relationships with the most sought-after wineries and distilleries in the world. We pride ourselves on being able to source the most collectible wines in the world at the best prices.
Contact info
9900 Culver Blvd, 90232, Culver City, United States
- 9494158730
- anthony@vinovest.co
- vinovest.co
1.7
Bad
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Easy and simple so far!
21 March 2022
Unprompted review
Reply from Vinovest
Hi Matt,
Simple and to the point. We love it! Making wine investing easy is what we aim for everytime.
I just started
I just started. So far so good.
Hoping to see a selection of wines soon.
19 March 2022
Unprompted review
Reply from Vinovest
Hi Hiro,
So glad the start of your wine investment journey is off to a good start.
Excited About This Investment!
I was looking for some alternative investments to dive into. I am very happy with my choice to give Vinovest a shot. They are very professional and helpful. I look forward to doing business with Vinovest for a long time.
16 March 2022
Unprompted review
Reply from Vinovest
Hi Jonathan,
We always appreciate hearing that our team was helpful and professional. We love being able to bring alternative investments to people through wine and whiskey. Looking forward to working with you for a long time!
Novel Concept
So far, so good. I set up my account and funded it easily. it will be interesting to see how long it takes for the portfolio manager(s) to fill my portfolio (and what with!).
9 March 2022
Unprompted review
Reply from Vinovest
Hi Matt,
So glad to hear it was so easy for you to set up your account and add your first deposit. Please let our team know if we can be of any assistance at any time.
Great alternative investment platform…
Great alternative investment platform 👍🏽
19 February 2022
Unprompted review
Reply from Vinovest
Hi Glenn,
Thanks for for taking the time to share your feedback. So happy to hear you like our platform.
My experience with Vinovest has been amazing.
My experience with Vinovest has been amazing. Very soon after I visited the page for the first time, I got contacted and was offered a personal Zoom meeting to explain wine investing and the Vinovest platform. The process to open an account, get it funded and start investing was very easy. Recommend.
18 February 2022
Unprompted review
Reply from Vinovest
Hi Enrique,
Thank you for the feedback. So glad we were able to schedule a call with you so quickly to answer all of your questions. Love to hear that the process was so smooth and easy for you.
Thanks again!
Reply from Vinovest
Hi Paulo,
Thank you for the compliment. Making wine investing easy and smooth is always a goal for us!
Vino vest is awesome
Vino vest is awesome. The only complaint I have...had is the ability to make smaller one time deposit. Some of us aren't flush with cash. So the ability to make one time deposits under $500 would be nice. I guess the new trading platform is the way around this.
7 February 2022
Unprompted review
Reply from Vinovest
Hi Ben,
Thank you so much for your feedback. We are so happy to hear about your positive experience with wine investing through Vinovest so far.
We are dedicated to making wine investing available for everyone, which includes adjusting the minimum deposit for our existing customers to be sure it works with their budget.
Please let us know if there is anything we can do to help maintain your positive experience.
So far a great experience
So far a great experience. Simple transparent and friendly. The community is awesome.
7 February 2022
Unprompted review
Reply from Vinovest
Hi Sebastjan,
Wonderful to hear you've had such a great experience. We pride ourselves in having not only a super friendly and helpful team but also a team who is knowledgeable and loves what they do.
Vinovest has been absolutely fantastic
Vinovest has been absolutely fantastic. They have essentially created a new asset class with relatively low barriers to entry. Great, great way to invest for the long term and diversify my portfolio. The app makes viewing my portfolio easy with a sleek look.
7 February 2022
Unprompted review
Reply from Vinovest
Hi Vincent,
Thanks for taking the time to share you positive experience. We are so happy you have been able to utilize the app to view your portfolio and you have been able to easily begin your investment.
Reply from Vinovest
Hi Hunter,
Thanks! We are always thrilled to hear when our customers find our platform easy to use. That's a win!
Bad experience with operations leader
I unfortunately felt the need to make an account here just to share my poor experience working with Vinovest. I don't have experience with the app itself, however I worked with their VP of Operations who was both dishonest and insensitive while doing business. Disregard if you are a potential app user, but if you are looking to enter into business with Vinovest to assist with their storage facilities, I would recommend saving yourself the headache.
26 January 2022
Unprompted review
Reply from Vinovest
Hello James,
Thank you for taking the time to share your feedback. We take all reviews seriously and strive to maintain transparency and professionalism in all aspects of our business.
After reviewing your statement, we can confirm that this interaction did not occur. Our team adheres to the highest standards of integrity and professionalism in all business dealings.
Easy to set up
Easy to set up. Welcome phone call to answer questions:)
25 January 2022
Unprompted review
Reply from Vinovest
Hi Grace,
Thanks for sharing. Always love to hear when our team is able to answer any questions a customer may have and can easily help them get started.
Awesome investment & great company!
Great UI on both the website and the iOS app! Have interacted with several staff members at Vinovest, and they have all been awesome! Really looking forward to incorporating Vinovest's offerings into my investment portfolio!
18 January 2022
Unprompted review
Reply from Vinovest
Hi K M,
Love to hear you've had a great experience with our awesome team. we think they are pretty great too! Looking forward to helping you continue to grow your investment.
Process has been easy.
10 January 2022
Unprompted review
Reply from Vinovest
hi Rajesh,
Love to hear the process has been so easy for you. Let's keep it that way from start to finish.
Reply from Vinovest
Hi Jeffrey,
Thank you for the kind words on not only the interface but also our overall service. We pride ourselves on providing top notch service every step of the way.
Thanks!
Easy Transfer of Money w/acknowledgement
It's easy to transfer money into the account, they acknowledged the transfer and also acknowledged when the money arrived in the account. No guesswork. I like that.
4 January 2022
Unprompted review
Reply from Vinovest
Hi Todd,
Thank you for sharing your positive experience with your deposits. We think it should always be that way when you decide to invest. No one wants to guess when their funds will arrive. Consistent communication is key.
Great Concept, needs further refinements.
I enjoy the concept, and very much like it. I would like to see some more features on the platform, perhaps something interactive.
Also, your process to deposit funds is very poor, either need to automate, streamline or produce proper SOP's on how to deposit. Limiting your bank details to a single country limits your reach and willingness of people to invest. especially considering that, in my case, the wines are stored in Europe, yet need to invest in USD from Singapore....
23 December 2021
Unprompted review
Reply from Vinovest
Hi Oliver,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not quite match your expectations..
Your feedback is very important to us as we continue to grow and make improvements. Thank you again for your feedback.
BEWARE
Sent my money, and now can't even log in to the Website. Have sent two requests for help--no reply after weeks!
Do they even have any customer service????????
16 December 2021
Unprompted review
Reply from Vinovest
Hello,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.
We appreciate hearing from all of our customers as we continue to grow and make improvements. Thank you again for your feedback
A Warning
I just cashed out and lost approx. 5% in six months.
You do need to play it longer for wine to work as an investment, but I don't see Vinovest working in the long run. It looks too good to be true and unfortunately is.
They selected a bunch of meh wines for me, apparently by algorithm. I would never invest in these wines and not sure that they can actually be considered investable. Lower to mid range Burgundy, Bordeaux, Champange and Super Tuscans aren't exactly lighting the wine market on fire.
Also, there are errors in the platform that were never fixed. Seriously, why can't it just provide an accurate valuation of your portfolio?
The 5 star reviews all seem to be newcomers to the platform with the hope that I had.
On the upside, I got most of my money out to put back into my own wine portfolio.
8 December 2021
Unprompted review
Reply from Vinovest
Hi Stavros,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest (app) did not match your expectations.. This is never the client experience we want our investors to have.
We strive to be transparent with our investors surrounding all aspects of their wine investment. Your feedback is very important to us as we continue to grow and make improvements. Thank you again for your feedback.
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