Vintage Wine & Port Reviews 

32
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered a bottle of port with a particular vintage as a special birthday present. I was sent the wrong vintage. Upon notifying the company I was promptly sent the correct vintage, but still it was a... See more

Company replied

Rated 5 out of 5 stars

Pretty good - website is user friendly - huge range of Ports and Anniversary wines at very reasonable prices. Fast Delivery

Rated 3 out of 5 stars

Wine received beautifully packaged but had the wrong gift card enclosed intended for somebody we didn’t know !! Luckily I spotted it before it reached the recipient and I contacted Customer Service …... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from this company several times and I’ve never had any issues at all. However, my last order ran into a technical issue (not their fault). My support email (sent at 8pm) was answered wi... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Vintage Wine and Port is the UK's leading internet wine gift merchant. We are proud to offer the largest range of vintage port and anniversary wines in the UK. These wines make unique and thoughtful gifts for birthdays, anniversaries, corporate gifts a...


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3.7

Average

TrustScore 3.5 out of 5

32 reviews

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3.7

All reviews

(32)

9 reviews in the last 12 months

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Rated 2 out of 5 stars

Corked bottle. Cheaper replacement

Bought a bottle from the year my brother was born for his 50th. Opened it for xmas dinner but it was corked and utterly undrinkable. Sent them an email and they replaced it with a lovely 2016 Barolo but one that is on sale for £30 less than I paid for the original bottle (even more when you include the fancy packaging I bought). When I asked about refunding the difference they refused. Poor service.

Edit after their reply. The replacement bottle may have been on their site at that price but it was £30 cheaper at multiple sites all over the internet at the time.

12 January 2022
Unprompted review
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Reply from Vintage Wine & Port

Dear Mr Jones
I am sorry that you are disappointed with our service. As per our email exchange, we immediately offered to replace your failed wine under our guarantee with either another bottle of the same or a wine of equal value. The replacement 2016 Barolo was priced on our website at exactly the same price as the one replaced and we are glad that you enjoyed it.

Rated 1 out of 5 stars

Undrinkable

My husband's brother bought him a 50-year-old bottle of red wine for this 50th birthday. The wine was totally undrinkable and went down the sink. As it was opened after the 3-month guarantee the company didn't want to know when we complained. The extra few months wouldn't make a difference on wine this old. Be very wary of giving this company your money!

8 January 2022
Unprompted review
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Reply from Vintage Wine & Port

Dear Martina. I am sorry to hear that you were disappointed with your wine gift. I am struggling to track down the purchaser and I cannot find any correspondence with you around January 2022. We actually guarantee our gifts out to 6 months so if you were just a little outside we would have acted favourably. Trustpilot is not a review site we interact with (we have over 2000 reviews of Trusted Shops)

Rated 5 out of 5 stars

Fabulous buying experience

Fabulous buying experience. Knowledgable information shared, easy to order online and delivered promptly. I’m super pleased and recommend Vintage Wine and Port.

10 September 2021
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for your five star review, we are so pleased to read that you are happy with our products and services.
Kind regards,
Vintage Wine and Port

Rated 4 out of 5 stars

Great and would use again

Haven’t tried the wine as it was a gift but I ordered on Monday evening and it was delivered on Wednesday! The accessories in the gift box seemed great too! The only reason I haven’t given 5 stars is the lining came away in the gift box and exposed the polystyrene which really isn’t what I wanted for a gift. However, it was brilliantly quick, I would use again.

9 September 2021
Unprompted review
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Reply from Vintage Wine & Port

Thank you for your review and kind feedback, we do hope the recipient enjoys their gift.
Kind regards,
Vintage Wine and Port

Rated 1 out of 5 stars

Great until a problem

I have used this company a few times to buy Port and the odd bottle of wine as a gift. If the product isn't off they are great. However, I recently bought some wine as a gift and it was off. Some clever words offered in response (load of rubbish about tannins and airing for 3 hours) which I have seen them use in other review responses on google but no offer of a refund, despite their quality promise. They suggested I post the opened bottle to them which is hardly practical and by the time it arrived it would be useless for "testing" which makes this a ridiculous suggestion.
So use these guys at your peril. I also bought a bottle of port off them a while back that was like vinegar but didn't bother asking for a refund so there is a track record of them selling stock that hasn't been properly stored. Won't be using again, many more reputable merchants around.

1 September 2021
Unprompted review
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Reply from Vintage Wine & Port

Thank you for your review. As the 2021 IWC Fortified Retailer of the year and with over 30,000 bottles in stock we have a reputation for the quality of our product and the knowledge of our staff. The 2013 Barolo you referred to is a very tannic wine with high acidity and we suggested that you revisit it after a long decant or send it to our expert for analysis. I note that we sent you a replacement bottle under our guarantee - but you neglected to mention this.

Rated 5 out of 5 stars

Gracious service

Gracious service, ordered a 1958 bottle for my brother for his birthday. Arrived promptly and securely packaged. The 1958 bottle of wine was exactly as described and pictured. Great Service

8 July 2021
Unprompted review
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Reply from Vintage Wine & Port

Thank you for taking the time to leave us with your five star review, we are so pleased to hear that you are happy with our services and products!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Excellent all round!

Easy to use website, great selection of wines. Excellent customer service and swift delivery.

13 April 2021
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for your five star review and feedback!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Great Service and Products

Great Service and Products. Website is informative and easy to use - spoke to customer services who were knowledgeable and helpful. Chose a bottle of Fonseca 1970 in a gift box for my father. Arrived quickly and my father was delighted with his gift.

13 February 2021
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much for taking the time to leave us with your kind review, we are so pleased to hear that you are happy with our services and products! We do hope your father enjoys!
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Thank you for fixing my oversight!

Ordered a 40 year old bottle of wine for me wife's birthday - late of course! Ordered Sunday, they communicated with me Monday & bottle arrived on Wednesday. Superb customer service. Thank you Rachel!

17 December 2020
Unprompted review
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Reply from Vintage Wine & Port

Thank you very much Martin for your kind review. Our customer care team are always happy to help where we can.
Kind regards,
Vintage Wine and Port

Rated 5 out of 5 stars

Vintage Wine and Port? This site is all you need.

Listen, if you’re a collector of vintage port like me (or indeed wine), or if you are a bit naughty and actually imbibe your purchases, you won't find better prices, service, delivery and overall fluffy warmness than this seller. I've spent mucho dinero with VWP. I have absolutely no connection to them in any way, except an invisible umbilical that draws me back time after time.

I do sometimes wish that VWP would try and source some more affordable older vintages, because who doesn’t want to collect or drink a port from the classic 1912 vintage for instance. I don't know about you, but I would love to own a bottle, or the from the magnificent 1945. Personally, I can't afford over a thousand quid for a bottle of wine, but if you can, VWP probably has and will certainly search for a bottle if you ask them.

Overall, a well laid out website and a great shopping experience. Huzzah! As British cavalrymen and us port collectors have been known to shout.

30 July 2020
Unprompted review
Vintage Wine & Port logo

Reply from Vintage Wine & Port

Thank you very much for taking the time to leave your feedback, we are so pleased to read that you are happy with our services and products!
Kind regards,
Vintage Wine and Port

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