VIOFO Reviews 

Good product and a great customer service.

Support helped with a simple diagnosis with some photos and instructions and sorted out incorrect connection of cables made by my car dealer. I wouldn't have noticed it since it was correctly connected prior to the dealer visit.

Response was quick and the instructions were clear.

VIOFO support is second to none. When I inquired support because my A139 Pro started acting up, Annie got me sorted out immediately. She was quick to respond to my inquiry, professional but friendly and addressed my issue. Having good support experiences like this gives me confidence to continue running VIOFO across all my vehicles.

Excellent customer service. The service was speedy, on time and communication was on point. I would surely recommend anyone who looking for the best dash cam and their service.

I needed support for a new dashcam that had issues with the time changing and shutting down after some time. Josie Zhang from the customer support team was able to help with easy instructions and successful troubleshooting skills. Thanks a lot, I almost returned the camera but all the issues were fixed with her help.

My dash cam's WiFi failed to connect, then I found the videos were not being recorded. Looked at the website which had some basic trouble shooting guides. None of that worked. Contacted the company and was very pleasantly surprised with a quick response asking me for more information. Very quickly they asked for the old dash cam to be returned and a new one was posted back to me without further ado. A real pleasure to deal with - highly professional.

My Rear Camera was broken and the Supplier from the Shop didn't react for a warranty Support.

Contacted Viofo itself in the Live Chat and they helped me great! After 10 minutes I got the Tracking Number for the replacement Rear Camera!

Thanks to Linda!

I had a VIOFO A139 Pro that stopped working after about two years of use. I reached out to VIOFO through their website and opened a support ticket. Shortly after, I was contacted by Josie Zhang from the VIOFO Support Team.
Josie was incredibly helpful from start to finish. Together we went through several troubleshooting steps to try and get my dashcam working again. When it became clear that the device was unfortunately beyond repair, she offered a replacement option for a small fee.
Thanks to her quick responses, clear communication, and genuinely supportive attitude, I now have a fully working dashcam again — along with a compatible SD card.
Thank you, Josie, for the excellent communication and service. You were extremely helpful!

My A139Pro front would not connect to WIFI and would chime about every five minutes.

I contacted customer support by phone and my call was immediately answered by tech support. I was told it was most likely my SD Card so I bought a new card, formatted and installed with latest firmware which they text me all the links. This did not make any difference

Second phone call and was answered by the same tech and he referred me to the Help desk to start a ticket. They had me try different power supplies and resets and it was determined that my front camera was most likely defective.

They sent me a RMA to return my camera and for a fee of $30 I would be shipped a refurbished camera. Refurbished Camera was installed and is now working fine

I had a minor issue.. They were very helpful and supportive and resolved it without too much fuss. I have been buying VIOFO for perhaps 10 years, and the parts hold up very well in the aussie heat.. I've installed quite a few viofo dashcams.. they are great bang-for-buck. One did fail soon after installation (which is expected to occur every now and then with electronics) but it was easily/immediately replaced.

Annie Si was great and helpful with my orders and queries. Annie has deep knowledge of Viofo product resolving my issue at her fingertips. Really appreciate their customer service approach. Thank you

Linda was super helpful and responsive with assisting me in identifying exactly what I needed for my dash cam set up. Thank you!

Camera has been great! I recently did a firmware upgrade and I accidently did the A329 firmware instead of the A329S. The wrong firmware caused the camera to be very delayed in responding to the buttons on the camera and the video was very laggy. I contacted support for help and they quickly assisted me. They asked me to upload a short video of the issue via a link they provided. Then they quickly assisted me and pointed out that I had done the wrong firmware upgrade. After being guided to the correct firmware, I was able to get the dash camera going again. The camara works great with excellent video footage. The app for the dash cam also works flawlessly. This camera has been worth it :-)

Viofo support is super responsive and quick!

The GPS failed for my A229 plus. They sent me another module free of charge and fixed my issue despite owning the dash camera for over a year.

Thank you!

Products are very solid. My dash cam was stuck in a bootloop and had to submit a warranty repair. Warranty process was very easy and straightforward.

Rear camera failed. Contacted customer service and was asked to do some troubleshooting starting with the most basic ones. I took the initiative to just do more from the get go and send them a video. They then processed the warranty with no hassle. Replacement parts came sometime later. Installed it and everything works. Customer service very friendly, professional, and reasonable.

Recently bought Viofo A229 plus dashcam, their pre-sales and post sale support is excellent

Viofo products are second to none, I have been using them for many years. They are extensive with their knowledge of their products, so if you ever need help they will bend over backwards to get you sorted and back on the happy trail. I have a number of their products and once the Starvis sensors came out, I had to buy them cams with it. One very happy loyal customer right here!

Great service! Attentive to all details. Complete knowledge as to what the problem was and how to resolve it. Prompt! Took immediate care as to what I needed!