VIOFO Reviews 

I've had a Viofo A119 V3 for over 6 years and haven't had any issues.

Bought a A229 Duo about 7 months ago and just started having an issue where it constantly restarted over and over. Contacted support and quickly worked out the issue and they are sending a replacement.

Quick response, simple and straightforward communication and replacing a faulty part. Pretty good for this day and age.

Viofo's customer service is friendly and knowledgeable. "Josie" is the rep who assisted me. I reported to her that I purchased a new car and needed a new adhesive strip to mount my dash camera on the (new car's) windshield. Her initial response directed me to their website where I could buy a new sticker (for $4.99!). After expressing my frustration that they would make me pay for a new sticker instead of sending me one at no cost, she told me they would make an exception, and she mailed me two stickers! I appreciated her taking extra steps to help me out. Honestly, I don't feel they should charge for a new sticker just because I changed cars; I would gladly have paid $1, but not $5. All in all, it was a good experience, and I appreciate what they did for me. Happy customer here!

After communicating with Annie from customer service I can say I’m extremely grateful for her help in resolving a technical issue,
She was very professional in her knowledge and has helped me twice now,
Even better there’s a new app which is amazing and does just about everything you need from it, it’s simple to set up and all info crossed over from the original app,
You can now download any media straight to your device from an easy to use menu,
Well done VIOFO techs for creating the new app,
The video and picture quality is excellent and so much more stable than n##tb###,
All in all this is a must have for any driver,
Thanks again Annie.

Great experience with Viofo. I've had two of their dash cams. The first one lasted over 7 years when I sold the car. The second one had an issue but their customer service was quick to trouble shoot and send me a replacement.

Just spoke with John at VIOFO TECH SUPPORT!
WOW! He answered every idiotic question I had about my recently purchased A329S/T system. He was the epitome of encyclopedic information about my system and my purpose in buying this product!
Having a courteous, patient, technically, and tactically proficient tech like him is a huge benefit to your clients, and a tough act for your competitors, to match!
I will certainly let my associates and colleagues know that VIOFO not only provides top quality equipment; but also has the infrastructure to allow them get the most out of their equipment!!!
⭐️⭐️⭐️⭐️⭐️💯❗️

I did a fair bit of research comparing price, image quality, and how well license plates can be read in different lighting conditions, including at night. The Viofo A139P ticked all the boxes.

Image quality is consistently sharp during the day and holds up well at night, with good dynamic range and plate legibility.

Viofo support was also excellent. They were responsive over email, helped diagnose an issue quickly, and organised a replacement without any hassle.

Viofo has great customer service. Linda was able to help with my issue with my rear dash cam when it stopped working, and helped me get a replacement quickly and easily! If you are considering buying dual dash cams, I highly recommend this company. They have great customer service overall and are very respectful.

Viofo helped get my camera up and running after an issue arised with a third party SD card and faulty GPS. Quick, painless, and at zero cost to myself they sent out a new SD card and GPS module that fixed both my problems. Very happy with the level of customer support provided by Viofo.

I own a Viofo A139 Pro dash cam, and the clip of the GPS module was broken.
I couldn’t find any online seller for the spare part in my country (Turkey).

I contacted Maxitekno, the official distributor in Turkey, via email but unfortunately did not receive any response.

After that, I emailed Viofo’s headquarters directly. They replied very quickly and sent me a replacement GPS module free of charge from their factory in China.

I was truly impressed by the brand’s respect for customers and their customer-first approach.

Many thanks to the Viofo team for their excellent support.

My package got lost and the customer service was very attentive. In the end they sent me a new one and always kept me updated.

I had a problem with my camera and they were very quick to respond and correct the issue by sending me another camera. That’s all you can ask out of the company these days. Very happy with my service and products.

I had a very old dashcam (discontinued) that i purchased many years ago. I was looking for a replacement so i contacted Viofo support and they really took great care of me. I spent many years in my working days in the customer service industry and i applaud their kindness and professional attitude. They replied very quickly to my request (within 24 hours) and were very understanding and reponsive to my needs, which also continued through the entire process. I ended up getting a replacement dashcam at a great price and am very happy with the outcome. I was not surprised when the dashcam forum that i joined told me that Viofo has a great customer service reputation. I very much agree with that assessment and this is why i am writing this review. They went above and beyond what was expected for an old camera that had no warranty left. I am a very happy customer.

I purchased a Viofo A229 dash cam and, as a non-technical person, needed professional installation. The retailer I purchased through was unable to coordinate the installation smoothly, so I contacted Viofo directly for help.

Viofo went above and beyond. They helped arrange the installation and communicated directly with the installer to ensure everything was completed correctly and to spec. When issues came up, Viofo provided direct access to a technical representative who was extremely responsive and knowledgeable.

The support I received was timely, clear, and proactive. My questions were answered quickly, and I was given helpful information in advance that made the process much easier.

Overall, my experience with Viofo’s customer support was incredible. The product and, especially, the service exceeded my expectations.

My main dashcam unit would not power on when I first got it. The support team was very responsive and let me know some steps to resolve the issue on my own. When it was determined that the device itself was defective, the return process was simple and quick. I got a new device and it is working great!

My dashcam swelled from the heat. Not great, but customer service was very nice and they sent me a replacement quickly.

Sent back a broken camera and got a replacement even though it was out of warranty

My VIOFO Dashcam would not generate a WiFi signal. I contacted the Viofo Tech Line. They were helpful and linked me new Firmware to try on camera. When this didn't work I contacted warranty. After a few email exchanges I sent my camera back and they sent me a working replacement. I did have to pay for the return shipping. The VIOFO people I dealt with were top notch. Thank you.

I purchased and connected my Viofo A329 about 13 months ago. I watched a lot of YouTube videos to decide on the Dashcam I would want. Violo seem to win hands down, so I took the chance and purchased one.

It was posted quickly and arrived soon after. I set it up in my truck and forgot about it until the other day. First time taking the videos off the card, They ran fast and I wasn't impressed.
I emails Violo and explained all. I was emailed back soon after to check different settings and change them, They explained why I was getting videos as I did.
I changed the settings as directed and PERFECT! They nailed it.
The quality is second to none (Even after 13 months in the sun in Nth Qld), reading licence plates day and night is easy, and from a reasonable distance.
Also, I didn't realise it came with the 18 months warrenty. By the looks of things, Iĺl never need it.

Thank you Violo and Thank you Annie for your outstanding advise!

As a first time user of Viofo dashcams, I was blown away at the value for money these devices get you. They do exactly as advertised and ran completely faultless in the harsh Aussie sun for 11 months. After sending my vehicle in to get a window tint, the tint shop removed my rear camera to gain access to the window. Once I tried to reconnect the camera, it would not link with the main front unit and despite trial and error, I thought all hope was lost. The Viofo support team was quick to help and with a few photos to rule out any possible damage, had let me know they are shipping me a replacement unit under warranty, all within 5 days of my first message. Amazing customer service and equally great devices, I'll be recommending Viofo to anyone looking to purchase a dashcam.