Violeva Reviews 

173
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the watches are stylish, comfortable to wear, and come with useful health tracking features that compare well to other devices. Many people also appreciate the lightweight design, great battery life, and the wide variety of customizable watch faces. However, some customers also noted significant issues with customer service response times and unexpected charging failures. Several buyers experienced major problems trying to obtain refunds and stated that support teams completely failed to answer messages. Other reviewers pointed out hardware defects, such as straps coming undone or devices suddenly stopping working after a few months.

What people talk about most

Product

Customers had ambiguous experiences with product, often praising the stunning design, great price, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers praise the device as sleek, beautiful,... See more

User experience

Consumers find user experience to be ambiguous, with many reviewers praising the stylish design, lightweight... See more

Customer service

Clients share negative opinions on customer service, highlighting that people are constantly ignored and... See more

Response time

Reviewers mention negative feedback about response time, consistently highlighting frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My experience was complete joy when I set it up , put it on, loved it! Stood up and took 2 steps and it flew off my wrist so fast and shattered. Complete shock it was ruined. I blame the lack of... See more

Rated 4 out of 5 stars

I love my watch. The only annoying thing is that every time it reconnects to my phone the sound goes from my phone to the watch. It happens several times a day which I do not like. But other then... See more

Rated 2 out of 5 stars

This is a stunning watch but had various issues since I got it. Start was the sleep app thanks to chat gpt figured that out had to wear opposite wrist and turn off battery saving on my phone a... See more

Rated 5 out of 5 stars

I just love that I can have a new watch face anytime I want to match outfits and moods. Battery life is great compared to other far more expensive watches. Health info seems very accurate when compare... See more


2.9

Average

TrustScore 3 out of 5

173 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(173)

94 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor comunication

The communication with this company is terrible. I’ve requested a refund, which has a time limit on it, and have had no response. The watch instructions are very difficult to follow.

4 March 2026
Unprompted review
Rated 3 out of 5 stars

Violeva /Arista mini

My experience was complete joy when I set it up , put it on, loved it! Stood up and took 2 steps and it flew off my wrist so fast and shattered. Complete shock it was ruined. I blame the lack of strap instructions the watch had the strap on when It arrived…. no where Did it say click twice!!!! I was use to a leather strap and this just threw me for a loop. I know it’s my fault but as a senior that loved the health knowledge that these watches provide I was heart broken. Thanks

Thanks

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Catch difficult to close and not at all secure.

Mu daughter bought me this watch. It is beautiful looking and does lots of cool things ... however the catch mechanism is faulty. Always opening, I think its a design flaw. One day, after wearing it all day, it opened and fell from my wrist. Black screen. Not working anymore. No satisfaction from the company after to and fro emails. i only had watch for 4 months. Don't buy.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Bought the watch for my partner for…

Bought the watch for my partner for Christmas and it lasted 2 months have emailed the company and tried to live chat many times with pics on my end but absolutely no response.
The watch vibrates but says on the app it doesn't have a charge...the face of the watch does not light up at all. Tried contacting customer support and also nothing...DONT BUY THIS WATCH!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam....They won't take returns

It's a scam....They won't take returns. I'm well within my 14 days. The return address on the envelope is Jerry Yasfbara from Rancho Cucamonga. The have very similar watches on Amazon for a lot less money. Im going to call my bank and tell them they won't take returns.....very misleading.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Bad watch, don't bother!

I bought the watch then after 2 months, the charger wouldn't charge. I showed pictures which showed one of the nodules had sunk down so couldn't connect. They advised me what to do. It didn't work so they said they would send me a replacement charger. It never came and the emails stopped. I have tried so many times to get a replacement charger through but just silence. I wouldn't buy of them abd try a trust worthy product/company.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service!

Watch is quite large and I have small wrists, looked odd. Emailed and asked for a refund. Response was positive and reassuring. Wanted reason for return, photo and date received. I forwarded this information. Now, nothing. I have sent 4 more messages and none have been acknowledged!!!!!!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company I have ever…

This is the worst company I have ever seen. I ordered a watch by mistake not realizing I had two. I immediately canceled the order... I sent several emails. This was back in the late part of Nov 2025. Today is Dec 30,2025. I have not heard from this company yet.

23 November 2025
Unprompted review

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