Unfortunately, my last order has yet to arrive, was supposed to be my March supplements. Understanding a problem in the factory in production and trying to find out the status of my order, I’m now off... See more
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Review summary
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Based on these reviews
Processing took too long, starting with the return of sample which was with slow standard mail. The report did not include details on which microbes are deficient or overpopulated. This would have b... See more
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I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... See more
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The kit and instructions were high quality. I misunderstood the blood collection instructions and collected none. After I completed the questionnaire and sent in the saliva and stool samples, I got ma... See more
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Company details
Written by the company
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Written by the company
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Contact info
205 108th Ave NE Suite 150, 98004, Bellevue, United States
- (855) 958-4663
- viome.com
3.3
Average
3K reviews
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Biome production and shipping SLOW
My Viome order is shipping AFTER my previous supply ran out. I should have had the new batch BEFORE I ran out!! Viome needs to fix their supply chain issues. Production and shipping takes over a month! They need to produce the product and shipping takes earlier so customers have a consistent supply.
6 April 2026
Reply from Viome
Hi Kathleen, we completely understand how frustrating it is to run out before your next order arrives, especially when you’re counting on having your supplements consistently. We also understand your concern about the production and shipping timeline. In March, we encountered an equipment issue that delayed your latest order, and while that issue has now been fixed, we know this delay still impacted your experience. Your feedback is truly important, and we’re sharing it with the appropriate team as we continue working to improve timing and consistency for future shipments. If you’d like, you can also reach us directly by phone at 1-855-958-4663 or by email at support@viome.com so we can further assist you.
Reply from Viome
Thank you for sharing this feedback. The review request we sent was specifically about your experience placing your Viome order. If you need any help with your order, our team is here for you and can be reached by phone at 1-855-958-4663 or by email at support@viome.com.
I think a it cumbersome
I think a it cumbersome
Would appreciate a cookbook to go with it
6 March 2026
Reply from Viome
Thanks for sharing your feedback, Priscilla! We hear you, having some recipe inspiration can definitely make things easier.
There’s actually a feature under the Nutrition tab where you can find recipes tailored to your personalized food recommendations. These recipes are designed with your food recommendations in mind, so you can make meal prep simpler while staying aligned with your plan.
We hope this makes things a bit easier and more enjoyable for you! Feel free to reach out to send an email to support@viome.com if you have trouble locating it.
Reply from Viome
Hi Melissa! We're happy to hear that we could assist you with confirming your shipping status and address change. Thank you for your positive feedback!
Great way to get a handle on dietary issues
Looking forward to retest results. Thank you for the discount code.
6 April 2026
Reply from Viome
Hi Carrie! We appreciate your feedback and are glad the discount code was helpful. We hope you have a positive experience with the retest results.
Still haven’t received my order
Still haven’t received my order, originally placed on 3/13. Not happy with the level of communication nor the customer service response.
6 April 2026
Reply from Viome
Hi Richard, we understand how frustrating it is to be waiting this long and not feel well-informed along the way. Based on your reference number, we can confirm that your order is already being sent. If you would like any additional updates or have questions, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll be happy to help.
Nothing changes.
Nothing changes.
The product is excellent, but delivery and support is less than awful.
I am a long-term subscriber. My credit card was charged on March 16th. Manufacturing did not start until March 25th and I did not receive my order until April 6th.
My conclusion is that Viome thinks I should finance their inventory. Support offers no credible response except to say that I should have my order start sooner. That makes no logical sense!
2 April 2026
Reply from Viome
Hi Ralph, thank you for sharing this feedback with us. We can understand how frustrating this experience has been, especially as a long-term subscriber, and this is absolutely not the experience we want you to have. We appreciate your kind words about the product, but we also recognize that delays in manufacturing, shipping, and the support you received have caused understandable disappointment. We want you to know that we are already looking into this, and your concerns are being taken seriously. If you would like to speak with us directly, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Fantastic service and products…
Fantastic service and products specially designed for me based on my test results. The food recommendations are the best. I have been following Viome’s recommendations and using all their products for 8 months and I am sleeping better, have more energy during the day, and noticing improvements to my memory and cognition. Thank you Viome!
3 April 2026
Reply from Viome
Hi Elizabeth, thank you so much for sharing this incredible update with us! Stories like yours mean so much to our team and remind us why we do what we do. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I requested to pause one month but you…
I requested to pause one month but you sent it anyway. I have too much product now.
2 April 2026
Reply from Viome
Hi Ricky, we understand how frustrating it can be to receive more product than expected, especially when you already have plenty on hand. Based on your reference number, the one-month pause request was completed, and your subscription skipped only the February order as requested. If you’d like, we’re here to take a closer look at your account with you and review the timing of your future shipments so you don’t end up with too much product. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
I tend to get them too early
I tend to get them too early. I don’t know why. I need to slow down orders? My husband has Alzheimer’s so I don’t have much money. So when I get them too early it’s just kind of stretch.
2 April 2026
Reply from Viome
Hi Jolene, we completely understand how receiving your orders too soon can make things harder, especially when you are trying to manage expenses so carefully. Based on your reference number, your account is currently set to a monthly subscription, so the recent charge was processed on its normal schedule. If you’d like to slow down future orders, you can easily manage your subscription anytime through your Viome app and adjust it to better fit your needs. If you would like any help with that, please feel free to reach out to us by phone at 1-855-958-4663 or by email at support@viome.com, and we’d be happy to assist.
Reply from Viome
Hi Nora! We're happy to hear that you found our site simple and easy to navigate. We appreciate your positive feedback on our communication.
The powdered supplement helps me but…
The powdered supplement helps me but you wont quit sending the capsules for a vegetarian. I am far from a vegetarian and have called and requested you stop sending them.
17 March 2026
Reply from Viome
Hi Harold! Thank you for your feedback. We’re really sorry for the frustration this has caused. We understand how important it is that your supplements match your preferences, and it’s not a great experience to keep receiving something you’ve already asked to stop.
Our team will be reaching out to you directly to get this sorted and make sure your orders reflect your request moving forward. We appreciate you bringing this to our attention and giving us the chance to make it right.
Staff is always helpful
Staff is helpful at answering questions. Good and friendly customer service.
30 March 2026
Reply from Viome
We're thrilled that our team has been helpful and friendly! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I have to say I was skeptical when I…
I have to say I was skeptical when I sent in my information for a review of what I needed in terms of vitamins, etc but they hit the nail on the head. I have been using the items for only about a month and half but thus far am very satisfied.
6 February 2026
Reply from Viome
Hi James! We’re absolutely thrilled that your experience has been such a positive one, especially after going in with some skepticism. It’s wonderful to know that after just a month and a half, you’re already feeling satisfied with your personalized recommendations and products. Feedback like yours means so much to us, and we’re excited to be part of your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
unauthorized credit card charge again
They charged my credit card and shipped me product without my consent. AGAIN !!!!!!!!
2 April 2026
Reply from Viome
Hi Johnny, we understand how concerning this must feel, especially when it happened again. Based on the reference number you provided, it looks like your latest order was processed through your monthly subscription. Since subscription orders are set to renew automatically, they do not require additional consent each time they are placed. If you’d like, we’d be happy to review your subscription details with you and help make any changes needed to prevent this from happening again. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Customer service was able to resolve my…
Customer service was able to resolve my payment issue which was not on their end to begin with and exceeded expectation.
1 April 2026
Reply from Viome
Thank you so much for sharing this, Shannon! We’re really glad we could help get your payment issue sorted out. It means a lot to know that our team made the process smooth and helpful for you. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Super easy to recover password and…
Super easy to recover password and order new kit. Was glad to have a 15% discount right there. Was frustrating that the very next day a 25% discount was offered.
1 April 2026
Reply from Viome
Hi Arthur, thank you for sharing this feedback. We’re really glad the password recovery and ordering process felt easy, and we can absolutely understand how frustrating it would be to place an order with a 15% discount only to see a 25% offer come through the very next day. We know that can feel discouraging, especially when timing makes such a difference. While promotions can vary and may be offered at different times, we’d be happy to take a closer look at your order and see what options may be available. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Fast and easy to follow
30 March 2026
Reply from Viome
Thank you so much for sharing this, Steve! We’re so glad that everything felt fast and easy to follow, because making the experience simple and seamless is exactly what we aim for. We’re excited to be part of your wellness journey, and if any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I'm Benefiting
I love all the information I've been able to get from you folks. I like the way the app works and how much detail there is. Time frames seem a little slow for me, but I understand that it takes time to conduct the tests as well as to develop the probiotics and supplements.
31 March 2026
Reply from Viome
Hi Angela, thank you so much for taking the time to share this with us. We’re really glad to hear that you’re benefiting from the insights and enjoying the level of detail in the app. It also means a lot that you understand the care and time involved in processing the tests and preparing your personalized probiotics and supplements. We completely understand that the wait can feel a bit long, and we truly appreciate your patience throughout the process. If there’s ever anything we can help with along the way, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
The ordering was so fast that I didn't…
The ordering was so fast that I didn't even know I paid, Almost scary. The pop up at the beginning - that would have been nice to maybe hit people with that after they had time to read. I most likely would have used it.
1 April 2026
Reply from Viome
Hi Mark, thank you for sharing this feedback. We can understand how a checkout experience that moves too quickly might feel a little unsettling, and we really appreciate you pointing that out. Your note about the pop-up timing is especially helpful, since giving customers more time to read before presenting an offer can make the experience feel much more comfortable and clear. We’ll be sure to share your feedback with our team. If you’d ever like us to review your order with you or answer any questions, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
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