Received an offer for bonus credit valid through end of month. Came back 3 days later and it had expired. The small print said something different than the email notification I got.
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I withdrew funds and the cashier gave me one timeline but the email confirmation said something different. Now its been longer than either estimate and I have no idea what's happening.
The withdrawal page kept saying processing then suddenly showed cancelled. Live chat queue was so long on Sunday I gave up waiting and just left a message that never got answered.
My cashback offer said 100 euros, the terms page showed 100 euros, but they credited 67 to my account. Chat agent just kept repeating the same line about eligibility requirements.
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Explore Pay by Mobile casinos with convenient payment options, mobile-friendly platforms and clear terms. Compare the latest choices for 2026.
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They rejected my driving license saying…
They rejected my driving license saying it wasnt valid, then accepted it when I uploaded it a second time. Same document, different outcome. Their system seems broken or poorly trained.
Signed up and got told my offer was…
Signed up and got told my offer was good for a month. Came back on day 25 ready to play and it was no longer there. Live chat just said the promotion had ended without addressing the discrepancy.
My recent deposit isnt showing in the…
My recent deposit isnt showing in the account balance even though I got the transaction receipt. Chat support couldnt explain the delay or give me a timeline for when it would appear.
Every time I check my history a…
Every time I check my history a transaction from yesterday is missing. I can see my other activity but that one entry just isnt recorded anywhere on the site.
Support agent copied and pasted the…
Support agent copied and pasted the same message to me twice, then closed the chat without letting me ask anything else. Tbh pretty frustrating.
Deposited 50 pounds yesterday and it…
Deposited 50 pounds yesterday and it only shows as 25 in my history. Support says the full amount went through but the record here shows different, pretty frustrating really.
Got a deposit bonus and started…
Got a deposit bonus and started playing. After a couple hours I realized games had different contribution rates to the wagering requirement. This info wasnt anywhere I could find beforehand.
Completed the identity check
Completed the identity check, but then they requested my documents again shortly after. The system seemed to have forgotten I already went through this.
My cashback offer said 100 euros
My cashback offer said 100 euros, the terms page showed 100 euros, but they credited 67 to my account. Chat agent just kept repeating the same line about eligibility requirements.
Deposited 50 pounds Monday morning and…
Deposited 50 pounds Monday morning and the balance still hasn't updated. Support says it's processing but it's been three days now with no change on my account.
Tried to withdraw and the live chat…
Tried to withdraw and the live chat agent just pasted a generic response about verification, then closed the chat without actually helping. Didnt even read my question.
I withdrew funds and the cashier gave…
I withdrew funds and the cashier gave me one timeline but the email confirmation said something different. Now its been longer than either estimate and I have no idea what's happening.
The transaction from yesterday isnt…
The transaction from yesterday isnt showing in my records. I can see the money left my bank but its not in the history. Contacted support and got no real answer.
Started playing with a free spins offer…
Started playing with a free spins offer and couple of days later found out the winnings had a time limit. Lost the balance because it expired while I was sleeping, no warning email sent.
Paid 100 euros and the money vanished
Paid 100 euros and the money vanished. Their support said it might take time but didnt give me any real answer when I followed up.
Contacted support Sunday evening with a…
Contacted support Sunday evening with a question and the queue was massive. Waited 25 minutes just to speak with someone, tbh that's not good enough.
Won 240 pounds and went to cash out
Won 240 pounds and went to cash out. Got told it would come in one go, then suddenly half arrived and support said the rest was 'processing separately' with no warning beforehand.
Deposited 50 quid three days ago and my…
Deposited 50 quid three days ago and my balance still shows the old amount. Live chat keeps saying it's processing but nothing changes. Pretty frustrating tbh.
The cashback offer said 20% but I got…
The cashback offer said 20% but I got paid 12% instead. Asked support three times what happened and they just kept saying the terms were met. Clearly they werent.
Deposited 50 pounds on Tuesday and the…
Deposited 50 pounds on Tuesday and the balance still hasnt updated. Live chat says it takes 24 hours but its been 3 days now and nothing shows in my account.
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