VIP Outlet Reviews 

590
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were let down by their experience overall. People frequently pointed out that they received incorrect items, wrong models, or products that did not match their expectations. Buyers also faced major frustrations regarding the return policy, noting severe delays in getting their money back and difficulties securing proper refunds. Furthermore, customers complained about damaged packaging and missing accessories upon delivery. Some reviewers were happy with their purchases, noting that items arrived in flawless condition, working properly, and looking just like brand new. These consumers experienced zero issues with their orders and genuinely appreciated the overall service provided.

What people talk about most

Product

Clients share negative opinions on product, reporting widespread disappointment with damaged items, missing... See more

Order

People report disappointment with their order process, highlighting significant issues such as items arriving... See more

Quality

Customers expressed deep dissatisfaction with product quality, reporting that items arrived dirty, heavily... See more

Refund

Reviewers express deep dissatisfaction regarding the refund process, highlighting long delays, poor... See more

Return policy

Consumers find return policy to be deeply frustrating due to significant delays and complications in getting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Not once, but twice - they sold me and iphone air that was locked (when it wasnt advertised as locked to a specific network). Was able to return but took weeks to get my money back

Rated 1 out of 5 stars

Words LITERALLY CANNOT EXPRESS how horrid this company is. They ruined my christmas. Their customer support, or lack thereof (Lara in particular), is almost worse than their utter incompetenc... See more

Rated 1 out of 5 stars

On Nov 28, 2025, I purchased two pairs of AirPods Pro 2 advertised as “Open Box – Excellent Condition.” Both were actually used products. Apple’s warranty check showed one pair had been activated in M... See more

Rated 1 out of 5 stars

I ordered a Bose sound bar 550 and instead they sent me a much cheaper Bose soundbar solo 2. They clearly did this intentionally because they never gave me the option to replace it, only to return i... See more


Company details

  1. Mobile Phone Shop
  2. also in
  3. Electronics store

Information provided by various external sources

VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(590)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a scam. Don't give them any money

Im responding bc if i dont it says it could be removed - You have had 30 days. How much more time or money would you like to have of mine? Order number: 2000105-23882753 is the Walmart order. Since I blasted about the unrealistic prices. I see the product suddenly almost doubled in price .... funny how that works huh?

Original review - They are a scam. Customer servive are scum. Cant believe it hasnt been shut down.
Worst of all. This happened to me on walmart.com! They advertise merchandise they don't have at remarkably low price. So you buy it, then take your money. print a label. That's never scanned or picked up. They then blame fed ex. 30 days later they tell you that they will refund when merchandise is returned. When it was never recieved to begin with. They are a scam. They take people's money then occasionally refund it no interest for 30 days

28 November 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello, We are terribly sorry to hear what you are going through. We'd love to make this right. Please let us know your order number so we may take a deeper dive into the situation.

Rated 5 out of 5 stars

Love VIP Outlet... its a must shop!

Such a great site with lots of great prices. Shipping is fast too! Thank you VIP!!

11 December 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hi Deborah,

Hello,

Thank you for your kind feedback, your words are very much appreciated.

Best Regards,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Fast shipping great product

6 December 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hi Daniel,

Thank you so much for your review, We know it takes time and we appreciate your effort! We’re glad you had a good experience and hope to see you again soon.

Best Regards,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Great prices, even better customer service!

I bought a Hoover Elite vacuum cleaner from VIP Outlet for ~$30 less than the next lowest price. The order was missing the screw that connects the handle to the base. I contacted VIP Outlet customer service and they Fed-Ex'd me a new screw. Outstanding customer service!!

8 December 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hi Tom,

Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!

I hope we’ll stay in touch and get to work together again in the future.

Many Thanks,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

I've ordered several items with no issues

I was able to get a PS5 console for about the normal sale price instead of the Scalper price 3x higher. it's refurbished but works great. I've only had one problem out of 60 items bought and it was actually on my part. I messed up my delivery address.

30 November 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hi there,

Thank you so much for your feedback, we are really glad that you had a five stars experience.

Many Thanks,
VIPOUTLET Customer Support

Rated 4 out of 5 stars

Buy with Confidence

Easy ordering and excellent pricing.

5 December 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hi there,

We're glad your purchase went smoothly and appreciate your feedback.

If you need anything else, please do not hesitate to reach out.

Best Wishes,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Very easy transaction and the item was…

Very easy transaction and the item was shipped very fast. Was exactly what was described and I’m pleased.

1 December 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hi there,

Thank you so much for your review and for sharing your thoughts. We will take your feedback and continue to work hard to meet your expectations. Have a great day!

Many Thanks,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

VIP outlet is always reliable and…

VIP outlet is always reliable and provides excellent service, very happy with purchase.

1 November 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!

I hope we’ll stay in touch and get to work together again in the future.

Many Thanks,
VIPOUTLET Customer Support

Rated 4 out of 5 stars

Even though it was an open box

Even though it was an open box, The mixer was fine and just the right size. I'm not a big baker but this little mixer saves me time and does a better job than I could do by hand. It comes with a nice metal bowl(wish it was glass), a dough hook, whisk and a mixing hook. all in all a very nice little unit.

28 October 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello Mister,

Thank you so much for taking the time to leave us feedback. It's very much appreciated!

If you need anything else, please do not hesitate to reach out.

Best Wishes,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Great selection of quality products

Great selection of quality products. Easy to place an order. Items ship fast and arrive quickly. tems packed well to avoid shipping damage. Product was just as described. Greaat experience.

21 October 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello Kurt,

Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!

I hope we’ll stay in touch and get to work together again in the future.

Many Thanks,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Great Selection, Good Prices, Fast Shipping

Item was priced well and arrived quickly. Great selection of items. Support replies in a reasonable time and is helpful.

13 October 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello Owen,

Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!

I hope we’ll stay in touch and get to work together again in the future.

Best Wishes,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Beautiful Doll,

Beautiful Doll,, great low price, it was delivered fast, thank you

11 October 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello Arnaldo,

Thank you so much for taking the time to leave us feedback, We’re glad that you enjoyed your item. I hope we’ll stay in touch and get to work together again in the future.

Best Wishes,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Bought a phone case works great.

Bought a phone case works great.. such a wonderful thing... also love how it says god blees you and your familyon the bottom of this card that is heart touching, May god bless all of you as well! Thankyou!
!

14 September 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

Thanks you so much for sharing your experience with us. We’re glad that you enjoyed your product and We hope to see you again soon!

Many Thanks,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

VIP Outlet best prices!

VIP Outlet had the best price compared to online and local retailers plus free shipping! Easy ordering, great customer service, fast delivery. Will make additional purchases from VIP Outlet.

8 September 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! hope to see you again soon.

Best Regards,
VIPOUTLET Customer Support

Rated 4 out of 5 stars

Reasonable price and fast shipping

I bought an Android TV player and it was brand new. I paid half the retail price and very happy with VIP Outlet's service. However, Their items are often out of stock. I would recommend them adding more items to the platform. I thank them for providing products at a reasonable price.

28 July 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

Thank you so much for your review and your feedback, We know it takes time and we appreciate your effort! We’re glad you had a good experience and hope to see you again soon.

Best Regards,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

The price and service was great

The price was great, and item arrived much sooner than expected, which was greatly appreciated as this was a birthday gift for my granddaughter.

18 July 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

Thank you so much for your review, We know it takes time and we appreciate your effort! We’re glad you had a good experience and hope to see you again soon.

Best Regards,
VIPOUTLET Customer Support

Rated 5 out of 5 stars

Customer service helped to make order right

I had an issue with the shipping. I finally got to speak with an agent, and they resolved everything within 48 hours. I would not hesitate to order from them in the future.

6 June 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

Thank you for the positive feedback. We look forward to seeing you again soon!

Best Regards,
VIPOUTLET Customer Support

Rated 1 out of 5 stars

Awful experience sours multiple good ones

Absolutely horrific customer service. I’ve purchased from this company a number of times with no issues but experienced a shipping issue (understandably outside the company’s control) in early March. The company offered a refund in late March but it never posted to my account, and I’m now having to deal with the bank to work on a refund.

The company has done next to nothing to resolve the refund issue and seems to only be concerned with getting their product back, which was finally delivered nearly two months after ordering. I still don’t have a verified refund, and I’m not sure why I’m expected to return a product until that is resolved. I’ve vouched for this company before but never again. It is now nearly two months after initial purchase of this product without a clear resolution.

I’d steer clear of this company, they couldn’t care less once they get your money. One of the worst customer service experiences I’ve ever had.

26 April 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

We are terribly sorry to hear what you have gone through We'd love to look into this a bit further. Please respond to the trust pilot email so we may receive your order number and look into this.

Thank you,
VIPOUTLET

Rated 5 out of 5 stars

Another Great Shopping Experience!!!!!

Always a great shopping experience at VIP Outlet. Fast free shipping. 30 day money back guarantee. The best prices on quality new or refurbished goods. Great variety.

16 April 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello Rick,

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Best Regards,
VIPOUTLET Customer Support

Rated 1 out of 5 stars

VIP outlet - scam

VIP outlet are just never gonna be honest with their customers. This is the second time I write a review and absolutely no sufficient help from vipoutlet that makes up for the poor and terrible service they have. I have never had such negative experiences except with vipoutlet. I initially ordered an unlocked phone and they lied about their description and came locked. I was told to return it and they are guaranteed to send me another back that is unlocked but they lied to me and said that they can't send anything back. A I was getting was just a bunch of lies. I then tried again recently and THEY ALSO send me a locked phone when their description says it's unlocked. I'm not sure what's going on with this company but all I am seeing from personal experience is that it is a company that enjoys to lie to its potential customers. I hope vipoutlet realizes that this is absolutely messed up and doesn't not satisfy their customers and you definitely lost me as a customer forever.

13 April 2022
Unprompted review
VIP Outlet logo

Reply from VIP Outlet

Hello,

We are terribly sorry to hear what you have gone through We'd love to look into this a bit further. Please respond to the trust pilot email so we may receive your order number and look into this.

Thank you,
VIPOUTLET

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