VIP Outlet Reviews 

My pkg was damaged can't get another one then my debit card got scammed no good stay away from this place

April 09, 2026:
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Why don't you guys have negative rating system. This vendor "VIP Outlet" is practicing highly unprofessional. On eBay I ordered a 55" TV on March 30, 2026. On the face of it they advertised 3 days delivery. Once after making the payment, it showed the delivery is 3 to 8 days. Since I pushed them to cancel the order if not received in 3 days, I received it on the 4th day. This is misleading! Secondly, the parcel was missing power cord, remote controller and stands. It is 7th day now, they did not even bother to reply to my messages. So unprofessional company. BEWARE OF THEM, THEIR AIM IS TO CON CUSTOMERS WITH THEIR HARD EARNED MONEY!!!

VIPOUTLET is predatory. I ordered through them at Walmart.com. Not only did they lie about the delivery date at checkout, the box arrived 3 days late, completely mangled, missing so many parts it was not even useable. They refused to send another one, the only option was a return. But to return it, they sent me a FedEx label, which required me to haul a 70 pound oversized box over an hour away to a FedEx location that would accept it. Completely unacceptable. Your crappy alternate shipper (Maersk) delivered a destroyed product to my door, so you're going to come to my door to pick it up. Seriously, what do these people think? They can just be terrible to customers and get away with it? Always check who the seller is on these websites, and avoid VIPOutlet at all costs.

Ordered an ice maker. It came loose in a box and dented up and of course didnt work. Returned it. It was verified that it was received and my refund promised by April 2. Never arrived. They are processing in their own timeliness. Ebay and PayPal have started an investigation and i will also contact my bank. DO NOT PURCHASE ANYTHING FROM THESE FLY BY NIGHT FOREIGNERS

Bought a "brand new" rc car that came used and beat all to hell,gouges in the chassis and missing every single accessorie that was supposed to come with ,these people are 100% scammers,and their ignorance for not checking items does not excuse them from taking people's money for used items being sold as new

Strangly charges a ghost double charge, one with and one without tax. Items weren't in stock so ordered were canceled. Then they relisted the item AGAIN. BUY AT YOUR OWN RISK

Items sound amazing in listing but in actuality items are used - missing parts and generally not as listed.

VIPOutlet will list items as in stock, take your money and sit on it for a few days before telling you there's no stock and give you a refund. Then they will immediately relist the items as in stock and available for sale. Don't give them your money. Tried it several times with the same items they kept claiming were in stock on the site but clearly never were. On the plus side, I guess they lost money from having to eat the transaction / refund fees. You'd think basic inventory management would be something they could handle. Instead their system is such crap that it will add 1 to the available inventory of a product when an order is cancelled due to no stock.

This will be a short one, I did place an order for an item which had discount, everything went fine that day

Then days started going by until one day Walmart told me there will be a delay with my shipping, I reached out to them and one of their customer support specialists told me they were having delays and they did not know when my product was going to be shipped

I told them I would wait, next day they just cancelled my order

I guess they set the wrong place or sold the product to someone else at a higher price and did not have a way to honor my purchase

Just avoid them...

I had an extremely disappointing experience with VIPOutlet and would strongly caution others before purchasing from them.

I recently ordered a vacuum from their store expecting a simple refurbished product at a good price. When the package arrived, the box appeared poorly repacked, but the real shock came when I opened it. Inside the vacuum housing was a dead rat. It was one of the most disturbing things I have ever encountered in a product shipment and raised serious concerns about the sanitation and inspection practices used by this retailer.

After discovering this, I immediately contacted customer service hoping for a quick resolution. Unfortunately, that experience was almost as frustrating as the original issue. The "User experience specialist" that messaged me, Lara, was extremely rude and dismissive. Rather than showing concern or apologizing for the situation, she seemed irritated that I even reported the problem. She implied that the rat might have gotten into the vacuum from my house! VIP's outlet was to ship the vacuum back, dead rat and all!

Between receiving a contaminated product and dealing with Lara, this has been one of the insane online experiences I've had. I would strongly recommend that potential buyers think twice before ordering from this retailer. Quality control and customer support both appear to be severely lacking.

I ordered a new HD4, Digital, Blue ray copy of How to Train Your Dragon, live, and received a used, rental copy of "The Senior". It took 8 business days to get that package (which was the wrong item). I did not hear back from them for 6 days after contacting them. When I saw their response they wanted me to return the package they sent in error and once they received it, then they would send me the "correct" item. It was faster to receive the refund from Walmart and buy from another retailer. I would not buy from them again

They are scams I brought an open box tv on Walmart thinking it came from not this company that does not want to make a return label as I received a broken tv with half screen working. Unprofessional and a scam! Do not buy anything from them

Bought a ps5 from them for 340$ after tax and shipping, and it came in 24 hours despite saying it could take 4 days. It came with everything in the box like it was new, a HDMI cord, power cord, for the ps5 and the controller, no visible damage on anything. Everything works, it's exactly as if I bought it brand new. Other people will have different experiences but I think this place would be banned from ebay if they where actually scammers. Probably will never use again, was a gamble to receive such a good product at such a low price as they changed the price to 380$ the very next day.

Purchased this Open Box HP 27 inch Monitor & Slim Windows Desktop Bundle Intel Core i3-12100 8GB RAM 512GB SSD Black on February 25th on the Walmart site. I received the PC that should have been open box but it was refurbished also it never came with a wireless keyboard and mouse. I contacted VIpOutlet and I'm still waiting for a keyboard and mouse. They keep writing back and tell me if I want to return I could. Opened a ticket with the BBB and Federal trade commission. Don't purchase from VIP. I'm not done yet.

Ordered 5 items in 3 orders, all order cancelled due to "out of stock or damaged" 3+ days after orders placed. Refunded but huge waste of time.

I see a lot of negative reviews I fortunately have an awesome experience with them, I bought a suitcase that I am familiar with and trusted, arrived on time and in good condition. I needed to reach out with Customer Service and they were prompt and helpful! I do recommend this store based on my personal experience.

These guys act like scammers. If it's a good price, they don't intend on delivering. Once you're refunded on eBay you can't leave feedback, but they cancelled 3 of my orders.

DO not do it. VIP Outlet are scammers! They will intentionally send you a much inferior product that what you ordered. I ordered a TCL TV that was on sale for $2999, however I got a $800 TV. I did not realize the bait and switched till after installation when the picture quality looked terrible. Now they will just say that they are sorry they made a mistake in shipping, but will not help with the return. I’m starting a credit card charge back as these guys are crooks.

Cancelled my order after 6 days of holding my money. Did not have stock for the item supposedly. Overselling thousands of units and holding people's money for days with no repercussions.

This company posts deals on eBay for refurnished electronics, but falsifies the amount of items in stock. They take your orders, keep your order sitting "awaiting shipment" limbo for a while while they held onto your Paypal payment, then they cancel your order with no explanation. eBay must be in cahoots with this seller, because eBay delete any negative feedback from buyers who describe this company's deceptive sales practices.