Big Scam. After spending a big amount on their website, these people cancelled my account not even a request from me. I was offered a bonus to keep playing instead they close my account wh... See more
Company replied
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See what reviewers are saying
Really neat and smooth gamimg platform, wide sellection of games, all well known providers are present with constant updates of new games, a lot of competitions with really nice prizes, casino itsel... See more
Company replied
Great selection of games to choose from. Website is smooth with no lagging at all. Layout of website is simple and easy to navigate. Wide selection of bonuses and promotions too which are good.... See more
Company replied
It is a nice casino with much games you can play/choose to play. Also even in demo mode! Their welcome offer is huge and the terms and conditions arent bad! Their costumer service is wonderful; the... See more
Company replied
You should know
4.1
Great
661 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vipzino
Hello, Felicia!
We really appreciate your kind feedback! It’s wonderful to hear you had a fantastic experience. Your satisfaction is what matters most to us, and your comments encourage us to keep up the great work. We look forward to welcoming you back soon!
Best regards,
VipZino Team
Reply from Vipzino
Hello, Gerard!
Thank you for your lovely message! We’re so glad to know you had a fantastic time with us. Your satisfaction remains our highest priority, and your support encourages us to keep improving every day. We hope to see you again very soon!
Best regards,
VipZino Team
Mr cesar
I have playing this gambling was long time but this is my first time to withdraw but lost
23 May 2025
Unprompted review
Reply from Vipzino
Hello, Cesar!
It’s unfortunate to hear that your experience on our website wasn’t as expected. We always strive to provide top-quality service and improve wherever possible.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
If you need assistance, please contact support@vipzino.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
VipZino Team
Reply from Vipzino
Hello, Rene!
We truly appreciate your kind feedback! It’s a joy to hear that you had such a fantastic experience. Your satisfaction is our main priority, and your words confirm we’re moving in the right direction. We’re excited to welcome you back again soon!
Best regards,
VipZino Team
Reply from Vipzino
Hello, Rebecca!
Thank you so much for your lovely message! We’re thrilled to know you enjoyed your time with us. Your happiness is our greatest motivation, and your feedback encourages us to keep delivering the best. We look forward to having you with us again soon!
Warm regards,
VipZino Team
Account suddenly suspended
Bet a big amount of money and made some winnings. At first they pay in 8 hours. But suddenly my account is suspended and the 2 withdrawals, a total of 1700 euro, aren't paid out. Customer service says that the specialists reviewing my account but I didn't hear anything about it.
If anything is solved in 2 days I change my review.
15 May 2025
Unprompted review
Reply from Vipzino
Hello, Sebastiaan!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
VipZino Team
Great service and lovely live agents…
Great service and lovely live agents and fair casino highly recommended now one of rhe best casinos I have tried
17 May 2025
Unprompted review
Reply from Vipzino
Hello, Daniel!
We truly appreciate your kind words! It’s always wonderful to hear that our guests had a fantastic experience. Your satisfaction means everything to us, and your feedback keeps us motivated to continue delivering our best. We can’t wait to welcome you back!
Best regards,
VipZino Team
Great customer service
Great customer service, and games always worth to try ! :)
16 May 2025
Unprompted review
Reply from Vipzino
Hello, Paulina!
Thank you so much for your thoughtful feedback! We’re thrilled to know you had such a great experience. Your satisfaction is our priority, and your support lets us know we’re heading in the right direction. Looking forward to seeing you again soon!
Best regards,
VipZino Team
Advisors are always available to offer…
Advisors are always available to offer support 24/7.
The bonuses are great and issued on a regular basis.
Cash out is also super quick.
14 May 2025
Unprompted review
Reply from Vipzino
Hello, Terri!
Thanks a lot for your wonderful feedback! We’re thrilled to know we met your expectations. Your satisfaction is our greatest reward, and we look forward to seeing you again soon!
Best regards,
VipZino Team
Great casino fast payout
Tried this casino because the nice welcome bonus. The money i won was in 2 days on my bank account. Customerservice is nice and Friendly. I highly recommend this casino.
1 May 2025
Unprompted review
Reply from Vipzino
Hello, Hendrik-arie!
We truly appreciate your kind words! It’s always a pleasure to hear that you had such a fantastic experience. Your satisfaction is what we care about most, and your feedback lets us know we’re doing things right. We can’t wait to welcome you back!
Best regards,
VipZino Team
Reply from Vipzino
Hello, Ace!
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
Best regards,
VipZino Team
Very good service and excellent site
Very good service and excellent site
7 May 2025
Unprompted review
Reply from Vipzino
Hello, Leon!
We truly appreciate your kind words! It brings us immense joy to hear that you had a fantastic experience. Your satisfaction is our top priority, and your feedback gives us confidence that we’re headed in the right direction. We can’t wait to serve you again soon!
Best regards,
VipZino Team
Reply from Vipzino
Hello, Tash!
Thank you for your thoughtful feedback! We’re so happy to know you had an excellent experience with us. Your satisfaction is incredibly important, and your words reassure us that we’re on track. We look forward to welcoming you back soon!
Best regards,
VipZino Team
Reply from Vipzino
Hello, Emile!
Thank you so much for your kind message! It’s always a pleasure to hear that you had a great time. Your satisfaction inspires us to continue growing and improving. We look forward to welcoming you back soon!
Best regards,
VipZino Team
Enjoyed the games
5 May 2025
Unprompted review
Reply from Vipzino
Hello, Kieran!
Thank you for your kind words! We're delighted to hear you had such a fantastic experience. Your satisfaction means everything to us, and your feedback confirms that we’re heading in the right direction. We look forward to having you back soon!
Best regards,
VipZino Team
Great service I am satisfied with the…
Great service I am satisfied with the casino. I recommend😀👍
5 May 2025
Unprompted review
Reply from Vipzino
Hello, Daniel!
Thank you for taking the time to share your thoughts! It means the world to know you enjoyed your experience with us. Your satisfaction is our goal, and your support motivates us to keep doing our best. We look forward to your next visit!
Best regards,
VipZino Team
Reply from Vipzino
Hello, Patryk!
We’re incredibly thankful for your kind feedback! It’s truly rewarding to know that your experience with us was so positive. Your satisfaction drives our passion for excellence, and we’re excited to welcome you back soon!
Best regards,
VipZino Team
Fraudulent company
This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it happened to me and I got called a liar by customer services
3 May 2025
Unprompted review
Reply from Vipzino
Hello, Dennis!
Your kind words made our day! We’re thrilled to know you had such a great experience, and your feedback encourages us to keep going the extra mile. Thanks for your support - we hope to see you again soon!
Best regards,
VipZino Team
Dale
Dale, the agent that was dealing with my issue, was very apologetic, sincere, and very helpful.. also he made sure that I do not go empty handed.. better than other casino site. Highly recommend
4 May 2025
Unprompted review
Reply from Vipzino
Hello, Armand!
It’s such a pleasure to hear that you had a fantastic time with us! Your satisfaction is our main focus, and your thoughtful words remind us why we do what we do. We look forward to serving you again in the near future!
Best regards,
VipZino Team
Great casino
Great casino, good variety of casino games and help centre are really good and quick, would recommend this casino to others.
4 May 2025
Unprompted review
Reply from Vipzino
Hello, Jonathan!
We couldn’t be happier to read your review! Knowing that you enjoyed your time with us truly motivates our entire team. Your satisfaction means a lot, and we can’t wait to welcome you again!
Best regards,
VipZino Team
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