*stay away*This is absolutely rubbish, they claim to be handmade jewelry but in actual it's third party drop ship from China. Order never reached me and no customer service, nothing. Just wasted my mo... See more
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Review summary
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Based on these reviews
Ordered some stained glass bird earrings, received cheap coloured plastic bird earrings. Terrible terrible terrible quality. Do not trust the images on the website, have already requested money back... See more
Company replied
We ordered a good looking wood work to carry bottles. After a veryyy long wait, the product turned out to be poor quality thin sheets of light wood, paint stained, unstable... Contacting Virelle, th... See more
Company replied
Company details
Written by the company
Bij Virelle vind je een uitgebreide collectie van de mooiste en meest trendy roestvrijstalen sieraden. Of je nu op zoek bent naar een subtiel accessoire of een opvallend statement stuk, er zit altijd wel een sieraad tussen dat perfect bij je past!
Contact info
Netherlands
- virelle.nl
1.9
Poor
192 reviews
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never Arrived
I purchased a watch about a month ago. It was supposed to be shipped in 7-10 days. I have no idea if it has been shipped or not because according the the email response, they said "your product should arrive in the next couple of days". That was two weeks ago. I still do not have the watch. I still keep getting the same response from them. NEVER again will I order from anyplace without checking the reviews here first.
8 February 2026
Unprompted review
Absolute rubbish company
Absolute rubbish company. DO NOT ORDER. I gave emailed numerous times with order number. Just a SCAM.... No reply. Disgusting.
19 February 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services and better serve our customers.
To assist you further, could you please provide your order number? This will allow us to check our system and address your concerns more effectively. Alternatively, you can reach out to us directly through our contact page at info@virelle.nl, where our team is ready to assist you.
We appreciate your patience and look forward to resolving this matter for you.
Best regards,
The Virelle Team
Don’t trust on them
Don’t trust on them , totally scam , selling china made 10 dollars products for 100 dollars. Not returning, no response, no contact information. Email not responded, scam
19 February 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services and better serve our customers.
To assist you further, could you please provide your order number? This will allow us to check our system and address your concerns more effectively. Alternatively, you can reach out to us directly through our contact page at info@virelle.nl, where our team is ready to assist you.
We appreciate your patience and look forward to resolving this matter for you.
Best regards,
The Virelle Team
Order not received
Order not received.
No response to many emails sent.
Very disappointing. Avoid.
**as expected - no response to further email sent **
10 February 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our services.
To assist you further, could you please provide your order number? This will allow us to check our system and address your concerns more effectively.
Alternatively, if you prefer immediate assistance, you can reach out to us directly at info@virelle.nl. D. Our team is here to help and ensure you have a positive experience with Virelle.
Thank you for your understanding, and we look forward to resolving your issue promptly.
Best regards,
The Virelle Team
Big fat scam
Big fat scam. I ordered makeup in January its not arrived even though it says delivered. No response from customer services and the email they have put on here does not work.
5 January 2026
Unprompted review
SCAM
Scam
Ordered and paid for a product that never arrived. Multiple emails sent with no response. Taken my money with zero communication. Avoid.
9 February 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services and better serve our customers.
To assist you further, could you please provide your order number? This will allow us to check our system and address your concerns more effectively. Alternatively, you can reach out to us directly through our contact page at info@virelle.nl, where our team is ready to assist you.
We appreciate your patience and look forward to resolving this matter for you.
Best regards,
The Virelle Team
This is a great big SCAM
This is a great big SCAM
,ordered but never arrived and no answer to communications
8 February 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for reaching out and sharing your feedback with us. We truly value your input and are here to assist you further.
To help us resolve your issue as quickly as possible, could you please provide us with your order number? This will allow us to check our system and address your concerns more effectively.
Alternatively, if you prefer, you can reach out to us directly via email at info@virelle.nl. Our dedicated team is ready and happy to assist you with any questions or issues you may have.
Thank you for your patience, and we look forward to resolving this matter for you.
Best regards,
The Virelle Team
I paid for goods that never arrived
I paid for goods that never arrived. I have emailed five times but got no response. It's a scam.
29 December 2025
Unprompted review
Reply from Virelle
Dear,
Thank you for reaching out and sharing your feedback with us. We truly value your input and are here to assist you further.
To help us resolve your issue as quickly as possible, could you please provide us with your order number? This will allow us to check our system and address your concerns more effectively.
Alternatively, if you prefer, you can reach out to us directly via email at info@virelle.nl. Our dedicated team is ready and happy to assist you with any questions or issues you may have.
Thank you for your patience, and we look forward to resolving this matter for you.
Best regards,
The Virelle Team
Paid but no goods arrived
Ordered on 29th December, waited until out for delivery 1st February, 2nd February stated delivered but I have not had the parcel, seems to be a scam company as everyone has the same issue, emailed but no response. Avoid this company.
2 February 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services. To assist you more effectively, could you please provide your order number? This will allow us to check our system and address your concerns promptly.
Alternatively, you can reach out to us directly through our customer service portal at info@virelle.nl. Our team is here to help you and ensure that your experience with Virelle is a positive one.
Thank you for your cooperation, and we look forward to resolving your issue swiftly.
Best regards,
The Virelle Team
Scam
Guys do not buy anything from Virella. It's a scam. Bought something over a month ago, still not shipped and no response. It's a scam
5 January 2026
Unprompted review
Ordered item on 26th December 2025 have…
Ordered item on 26th December 2025 have sent numerous emails asking where it was with no response at all, the last few days the app has said out for delivery, I again emailed and again no response. Now the app has said delivered! NOTHING has been delivered to my address. AGAIN I have emailed but don't hold out much hope that I will get a response! Steer clear of this scammy bunch 🤬
29 January 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction. To assist you further, could you please provide your order number? This will allow us to check our system and address your concerns more effectively.
We appreciate your cooperation and look forward to resolving this matter for you.
Best regards,
The Virelle Team
Customer service zero…
Ordered make up set no delivery from the beginning of 2026 .
Appalling customer service no response at all.
Stay clear from this company
The advert from on tik tok tempted me .Just don't be tempted!
2 January 2026
Unprompted review
Reply from Virelle
Dear,
Thank you for reaching out and sharing your feedback with us. We truly value your input as it helps us improve our services. To assist you further, could you please provide your order number? This will allow us to look into your account and address your concerns more effectively.
We appreciate your patience and look forward to resolving this matter for you.
Best regards,
The Virelle Team
Goods never arrived
Goods never arrived, no replies to emails - avoid!!
23 January 2026
Unprompted review
Reply from Virelle
Hi Jennifer,
Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.
To assist you further, could you please provide your order number? This will allow me to check the details in our system and address any concerns you may have.
Alternatively, if you prefer, you can reach out to our customer service team directly at info@virelle.nl. They are always ready to help and can provide you with immediate assistance.
Thank you once again for your feedback. I look forward to resolving this matter for you.
Best regards,
The Virelle Team
Terrible company
Terrible company, poor quality items, returns that you have to pay import taxes on. An email address that keeps going dark. This company is dodgy. Use at your peril
6 January 2026
Unprompted review
Reply from Virelle
Hi Rebecca,
Thank you so much for sharing your feedback with us. We’d be more than happy to assist you further. Please feel free to email us at info@virelle.nl, and don’t forget to include your order number so we can look into this for you right away.
Looking forward to hearing from you.
Best regards,
The Virelle Team
Not even sure if this "company" exists.
Paid for an item & it never arrived. No response to emails, no option to raise a case, no customer service details. Have given up & accepted its a scam.
DO NOT BUY.
28 December 2025
Unprompted review
Reply from Virelle
Hi Jackie,
Thank you so much for sharing your feedback with us. We’d be more than happy to assist you further. Please feel free to email us at info@virelle.nl, and don’t forget to include your order number so we can look into this for you right away.
Looking forward to hearing from you.
Best regards,
The Virelle Team
Absolutely terrible company
Absolutely terrible company. The product took more than 3 weeks to arrive - too late for Christmas. The Onesi although marked Large was so short in the body it would have only fitted a child! It cost £45.00 and if we wanted to return it we would have to send back to ASIA! All we got was £8.00 refund! DO NOT order from them.
13 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
I bought a watch for my wife for…
I bought a watch for my wife for Christmas, she has worn it a few times. The stitching on the strap near the pins is now coming apart, i paid £20 for it so didn't expect it to last forever but i thought it would have lasted more than a few weeks. Not worth sending it back as i would have to pay for the postage, very disappointed and will not be buying anything else from this company.
9 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
*stay away*This is absolutely rubbish
*stay away*This is absolutely rubbish, they claim to be handmade jewelry but in actual it's third party drop ship from China. Order never reached me and no customer service, nothing. Just wasted my money on them. So stupid, these people can run such a fraudster business.
9 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Do not buy from Virelle!
I ordered a pair of earrings off the website. There was no mention on the website that there may be colour variations in the stones or in the metal around the stones. When the earrings arrived, the stones were a completely different colour from the ones I ordered, and the silver setting was shiny and not tarnished like it appeared on the website.
When I reached out to the customer services team, I asked for the correct earrings to be sent to me, in exchange for me to send back the ones that were sent to me. They refused to admit blame, told me I would have to pay for the postage from the UK to the Netherlands (£9-£18 estimated) or said I could just keep the earrings without a refund (that's not a solution?!). I asked for a full refund, and after over a week of email exchanges did they offered to let me keep the earrings and receive a 20% partial refund. I can't use the earrings, I can't gift them as they were intended because they're completely wrong, so now I have a horrible pair of earrings and I feel like I have been completely scammed.
Additionally, I told them that they should take down the pictures or the listing from their website. It's been over a week, it's still up! Completely false advertising, not worth the money.
Avoid, avoid avoid!
Ps those earrings are called "Vintage Blue Opal Earrings in Sterling Silver". Here's the listing, do not buy them because what will arrive is clearly NOT vintage, NOT blue (the stones were white!) and I would not be surprised if they were not even silver!
1 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
Escalate with Paypal - fully refunded
As others have experienced: fraudulent dropshipper that fully disregards consumer law, does not bear any entrepeneurial risk, ships faulty cheap products and prices products well beyond 50% margin (offered to send me a new product instead of taking care of the return).
If you read this, escalate the issue with paypal immediately and include the link to this webpage. Fortunately I was fully refunded. Additionally, report the webshop to the Dutch consumer authority at consuwijzer dot nl
1 January 2026
Unprompted review
Reply from Virelle
Hi Dear,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.
We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.
Thank you for being a part of the Virelle community.
Best regards,
The Virelle Team
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