Very quick order processing, arrived quickly and letterbox friendly. Free haribos as usual is a nice touch. I don’t like being tied to high street opticians subscriptions so after having a contact len... See more

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Company details
- #8 of 21 best companies in Contact lenses supplier
Written by the company
Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.
VisionDirect.co.uk
Written by the company
- The UK's #1 Most Trusted Online Store
- With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
- Next Day Delivery - Free Over £59
- Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
- Customer Care 7 days a week
- Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
- Lens Replacement Service
- Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.
Free Returns
Has your prescription changed?
Contact info
6 Camden High Street, NW1 0JH, London, United Kingdom
- 020 7768 5000
- help@visiondirect.co.uk
- visiondirect.co.uk
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The next day service is awesome
The next day service is awesome! So quick! Been wearing Proclear lenses for years now. So comfortable
The best
Fantastic delivery service next day. I don’t need to say anymore other than best prices and best derive.
Quick responsive service delivering…
Quick responsive service delivering quality products
Super service
No prescription needed.
Super fast delivery.
Cute little packet of mini Haribo in the package.
Will definitely reorder from here.
Quick service and seamless reordering
Quick service, able to reorder efficiently and literally arrived the next day. Excellent pricing as well! Such a great way of buying contact lenses. Thank you!
Excellent
Ive been buying these lenses for sometime now ,I can honestly say ive had no problems with them at all,delivery is quick ,and customer service is outstanding
Well done vision express for all your support 👏
Always a sweet experience
I have been ordering my contact lenses from Vision Direct for years, always easy hassle free and great value for money.
Very quick from order to delivery
Very quick order processing, arrived quickly and letterbox friendly. Free haribos as usual is a nice touch. I don’t like being tied to high street opticians subscriptions so after having a contact lens/eye check, ordering through Vision Direct is just what I need.
Very fast delivery of customised lenses…
Very fast delivery of customised lenses
Impressed with packaging and also gave free sweets !
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