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Vision Direct IE Reviews 23,799

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TrustScore 4.5 out of 5

4.4

Contact lenses supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of placing orders, the swift delivery service, and the excellent quality of the products, particularly contact lenses. Many appreciate the competitive pricing and the overall efficiency and reliability of the service, often highlighting the quick dispatch and arrival of their items. However, some customers also noted issues with the delivery service, specifically mentioning problems with UPS, such as delayed or mishandled packages. A few people reported receiving incomplete orders or experiencing difficulties with order cancellations after making a mistake.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of the ordering process, with... See more

Product

Users describe positive interactions with product. Many customers praise the good quality and reasonable... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Price

Customers had positive experiences with price, consistently finding products to be keenly and reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placing orders are easy, and delivery is quick. Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open. Customer service, on... See more

Rated 4 out of 5 stars

Had everything i needed at a good price, was shipped out quickly however i am dropping a point as they use UPS which always find a way to delay packages.

Rated 4 out of 5 stars

Fast and reliable, used to send pack of sweets with delivery. Not anymore for some reason lol

Rated 5 out of 5 stars

Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...

Company details

  1. Contact lenses supplier

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 1 out of 5 stars

I expected my order to be here in 2…

I expected my order to be here in 2 days . I have discovered that they will not be delivered for 10 days. This happened with Vision direct before and I ordered from another company. I will run out of contact lenses in 3 days time and so once again I will not be ordering from you next time.

24 April 2026
Unprompted review
Vision Direct IE logo

Reply from Vision Direct IE

Hi Elverys,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and stressful it must be to expect your order within a couple of days, only to find out it will take much longer to arrive. This is not the experience we want you to have, and we sincerely apologize for the inconvenience caused.

We also understand how concerning it is that you may run out of contact lenses in the next few days. We recognize how important it is to receive your order on time, and we’re very sorry that this has happened again, especially after a previous similar experience.

To ensure we can properly review your order and provide the most appropriate resolution, we kindly ask you to share additional details regarding your order. This will allow us to investigate further and assist you as quickly as possible.

Please be assured that your feedback is very important to us, and we will use this to improve both our delivery timelines and overall service experience.

If you need immediate assistance, our customer support team via live chat or phone will be happy to help you in real time and prioritize your concern.

Thank you again for your patience and understanding. We hope to resolve this for you as soon as possible and provide you with a better experience moving forward.

Best wishes,
Vision Direct

Rated 1 out of 5 stars

Contacts are very uncomfortable to wear…

Contacts are very uncomfortable to wear and keep falling out or entering the sides of my eyes

24 March 2026
Vision Direct IE logo

Reply from Vision Direct IE

Hi Olamide,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how uncomfortable and concerning it must be to have your contact lenses feel unstable, fall out, or shift in the eye. This is not the experience we want you to have, and we sincerely apologize for the inconvenience caused.

We understand how important it is for contact lenses to feel comfortable and secure throughout the day, and we fully appreciate how this situation may be affecting your daily use and confidence in the product.

We want to ensure we properly review your concern and provide the most appropriate resolution. To do this, we kindly ask that you reach out to our customer support team directly so we can assess your case in detail and guide you with the next steps.

You may contact us via email, through live chat on our website, or by phone for real-time assistance. Our team will be happy to review your case and support you further.

Thank you for your patience and understanding while we work to resolve this matter for you. We truly appreciate you bringing this to our attention and we hope to assist you soon.

Best wishes,
Vision Direct

Rated 5 out of 5 stars

Great Service

Great Service, excellent offering , speedy delivery & competitive pricing. I have used Vision Direct for years and always had a great experiences. Well recommended. 👀

13 April 2026
Rated 5 out of 5 stars

Excellent Service

Great service and extremely fast delivery. Ordered on a Monday and they had arrived on a Wednesday

14 April 2026
Rated 5 out of 5 stars

everclear ELITE®

I received a trial pack in a previous order. I found them very comfortable to wear, and keenly priced. Delivery was swift, and box easily fitted in letterbox.

10 April 2026

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