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Company details

  1. Information Services

Written by the company

Visit Ukraine is a non-governmental organisation. We promote and popularise Ukrainian tourism, inspiring foreign and Ukrainian tourists to travel to Ukraine. We provide up-to-date information on the rules of safe and comfortable crossing the state border and staying in the country on the unique information portal Visit Ukraine Today for tourists travelling to Ukraine and Ukrainians planning a trip abroad. Our round-the-clock English-language hotline is available for tourists who need clarification of the information provided or assistance in solving problems and misunderstandings related to crossing the Ukrainian border.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Read This & Get The Truth

In the interests of correcting the very biased impression people might have got so far of this web site, I am writing this review.
I am going to Ukraine from the UK on the train in April of this year. I cannot tell you how helpful they have been in planning this difficult trip. All the stuff about what you need to enter is there. And it is very detailed and informative. Emails are answered quickly. Questions are responded to helpfully. As British & European Insurers will not cover you while you are there, Their War insurance covers everything you need medically and more besides. What a relief. There are also up to date Blogs as well about the current situation. And some very informative articles on a variety of topics pertaining to Ukraine. I like the Things Not To Say or Do one enormously.
So ignore the only other revue of them and trust my experience. You will not regret it.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is non-existent

I’ve placed my order over a month ago. Started to wonder when the delivery would be, as no info was sent. They do not answer emails or messages sent via the website. Chat is only a bot, no phone number is provided, so there is no way of contacting a real person in real time.

Part of my order was suddenly delivered (high quality product, I must admit), but still no info on the rest.

Easliy the worst customer service experience I ever had.

22 December 2025
Unprompted review

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