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Visiwise Reviews 2

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TrustScore 3 out of 5

2.9

Software company
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Company details

  1. Software company

Written by the company

Visiwise delivers real-time shipment tracking data where you need it in your workflow, eliminating the need to manually check them. Save your team time, gain exceptional control over your supply chain and logistics, and focus on what truly matters. Visiwise constantly collects data from various sources (Carriers, Vessel Traffics, Terminals and Ports, Railways, and AIS) , processes it and shows where shipments are and what's happening with them in real-time. If there are any unexpected changes, delays, or issues, it sends an alert to help users avoid unnecessary expenses. We customize our services to your unique needs, either our intuitive dashboard or integration seamlessly with ERP, TMS, WMS, or spreadsheets for simplified supply chain visibility. Our platform prioritizes simplicity in both implementation and usage, ensuring technology works effortlessly for you. Consider us an extension of your team, actively supporting and evolving with you for shared success.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Bad experience

The company's customer support is lacking, and their services fall short compared to competitors. Their promises often exceed the actual service delivered.

18 January 2025
Unprompted review
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Reply from Visiwise

Hi David,

Thank you for your review. We checked our database and you are not on our list of customers so we are unsure of the specifics about your concerns. Please reach out to us at our customer service email at support@visiwise.co to provide us with more details, and we would be more than happy to address any of your concerns.

Visiwise Team

Rated 1 out of 5 stars

No responses at all if you have a question

I was opening an account as I thought visiwise.co offers the service I wanted.
I turned out that it was not what I was looking for. But that's okay.
As a result I wanted to delete my account again as it is not needed for any other purposes but I couldn't find this option anywhere. So I was using the chat where 6 chat partners seem to be online. Within 24 hours I didn't receive any answer.
That is very disappointing and not customer friendly at all. It says typically answers within an hour but that's definitely not true in my case.

Cannot recommend visiwise related to it's responsiveness which is a disaster in my case.

4 January 2025
Unprompted review
Visiwise logo

Reply from Visiwise

Hi Andreas

Thank you for your review. We are very sorry to hear of your experience. Please reach out to us at our customer service email support@visiwise.co and we would be more than happy to address any of your concerns.

Visiwise Team

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