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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with their purchases, describing their beds and mattresses as extremely comfortable and of the highest quality. Reviewers frequently praise the knowledgeable and helpful staff, particularly in customer service and sales, who provide extensive advice and guidance in choosing the right product. This positive interaction often leads to a confident and reassuring purchasing experience, with many appreciating the excellent service and product quality. However, some customers also noted significant dissatisfaction with product durability, reporting issues like premature sagging, depressions, and mattresses becoming uncomfortable or developing strong odors. There are also concerns regarding customer service, with some experiencing dismissive responses, a lack of resolution for issues, and difficulties with the warranty not being honored as expected. Several people mentioned that the mattresses did not meet their comfort expectations, sometimes causing back pain or overheating, despite being assured of their quality and suitability in the showroom.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant disappointment and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, citing... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individuals for their... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have a Vi Spring King Size mattress bought about 4 years ago. Last year we notice a definite depression on both sides, we referred this to Vi Spring who said we had to go back to the store we bo... See more

Company replied

Rated 4 out of 5 stars

I am updating the review. Because the matter has been resolved. Mark Ashworth in customer services was fantasic. I can't give a 5 star, because of the initial problem, but I now have a lovely comfort... See more

Company replied

Rated 5 out of 5 stars

We bought a top of the range Vispsring bed from the Marbella shop. We are thoroughly delighted with our purchase. Teo, the shop Manager was so knowledgeable about his products and was so informative.... See more

Company replied

Rated 5 out of 5 stars

delighted with our extremely comfortable greenwich zip superking. Beautifully made - we went with the weight recs and got a soft for my wife and a firm for me. I prefer her side for pure comfort but h... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Vispring's high-quality luxury mattresses are handcrafted in Devon, on the South West coast of England. Our master craftsmen use techniques refined over the course of a century, combining individually pocketed steel springs with the finest materials nature has to offer. We’re so confident in our craft, that we offer customers a 30 year Vispring Guarantee.


Contact info

3.5

Average

TrustScore 3.5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bedstead supreme mattress

Bought a Vispring Bedstead mattress from Peter Betteridge in Honiton Devon. Really comfortable. Very happy

23 May 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Paul,
I am so pleased to hear you are so happy with your mattress comfort and support. Thank you so much for taking the time to leave us such a lovely review. We would like to wish you many years of comfort on your mattress.
Best wishes Vispring customer service team.

Rated 5 out of 5 stars

Flagship store Regent Street

We dealt with Edward Pritchard at the Regents Street Flagship Store. All I can say is from the moment we walked in not knowing what we wanted (or needed) through to the final placed order probably 3 months down the line, Edward treated us with the utmost respect and patience. This was not just about the ‘sell’ he was clearly interested in what we needed so helped guide us to make the appropriate decision, but not once did he ever put any sales pressure on. You don’t buy a Vispring to save money that’s for sure, but if you are going to spend that kind of money, it’s wonderful to be treated with respect and be given all the intricate detail as to why that bed will make such a difference for the next 20-30 years. Thanks Edward!

15 July 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Clive,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on to Edward. Hopefully you can enjoy your Vispring for years to come.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Excellent bed

Excellent bed, so comfy

10 July 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear David,
Thank you for taking the time to leave us such a wonderful review. Now you can enjoy your Vispring for years to come.
Best Regards Vispring customer service team.

Rated 5 out of 5 stars

Very helpful

Very helpful. Excellent knowledge of the product

17 June 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Michael,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive!
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Top marks for comfort and customer service

We bought a Devonshire Vispring mattress and have had it for about 6 months. It’s been wonderful, and the customer service has been fantastic too. Fully recommended, and worth spending the extra money considering how much you use your bed, and how long the guarantee is.

7 June 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Zachary,
Thank you very much for taking the time to write us such a lovely review – it is very much appreciated. We are so pleased to hear that you are enjoying your new bed. We would like to take this opportunity of wishing you many years of blissful comfort from your new bed.
Best wishes Vispring customer service team.

Rated 4 out of 5 stars

SOFT? MEDIUM?

We now both sleep well and in comfort but initially both mattresses seemed firmer than expected and my ‘soft’ feels the same as the ‘medium’ on a short comparison.
I weigh 9 stone

2 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear David,
A Vispring luxury mattress has generous layers of upholstery and natural fibres, therefore, they can take a little time to settle down and for your body to get used to them. We recommend waiting at least one month to allow this to happen, by then your mattress will get softer.
We wish you many happy years of comfort on your mattress.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Perfect Vi-Spring sales consultant Alicia Richards

My wife and I purchased two Vi-Spring mattresses back in 2013. They have been absolutely wonderful - one of the best buys we ever made. We recently realised the need for another mattress in a next-door bedroom for when one of us is sick, recovering from surgery etc No hesitation therefore in going to the Vi-Spring flagship outlet in London's Regent Street. Alicia Richards was a wonderful help at the store together with the team. She made our purchase memorable and we are delighted and so grateful. Thank you Alicia.

8 May 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Richard,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on to Alicia. Hopefully you can enjoy your Vispring for years to come.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Wonderfully comfortable

We needed a new mattress as we have back problems. We chose a Vispring Signatory after trying out lots of mattresses at a local furniture shop. The moment we lay on the mattress in the shop we knew it was the one! We've been sleeping on it for 2 months now and it's wonderful! Very comfortable. Only problem is that our cat thinks it's wonderful too and he's got plenty of his own beds already!

15 March 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Cath,
I am so pleased to hear you are so happy with your mattress comfort and support. Thank you so much for taking the time to leave us such a lovely review. We would like to wish you many years of comfort on your mattress.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Quality product and amazing service


Very helpful customer services, thank you Martine C for all your assistance, faultless delivery from two very polite and friendly gentlemen who even helped my husband get our old mattress on the car ready for the tip, and such a wonderful comfortable mattress. All our guests have said how comfortable it is. Worth every penny. Quality product and a company that is a pure delight to deal with from start to finish. Highly recommend.

22 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Genevieve,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on. Hopefully you can enjoy your Vispring for years to come.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Lovely regal superb divan bed with zip…

Lovely regal superb divan bed with zip link . We were able to have different mattresses meeting our comfort differences. We love the fabric plush royale blue colour base and castors. The delivery was excellent Higjlu recommend

13 March 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Mrs Faulknall,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! Now you can enjoy your Vispring for years to come.
Feel free to share pictures with us over Instagram, we love to see them.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Mattress and topper extremely…

Mattress and topper extremely comfortable, they perfectly support the body, I chose the firm and I must say that you sleep really well. I am very happy with this choice.

24 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Massimo,

Thank you very much for taking the time to write us such a lovely review – it is very much appreciated. We are so pleased to hear that you are enjoying your new bed. We would like to take this opportunity of wishing you many years of blissful comfort from your new bed.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Firm mattress

We needed a firm mattress and it is very comfortable .Firm and comfortable

12 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Linda,
I am so pleased to hear you are so happy with your mattress comfort and support. Thank you so much for taking the time to leave us such a lovely review. We would like to wish you many years of comfort on your mattress.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

A Perfect Match

We are finaly getting great sleep. We chose the Coronet Vispring mattress in Oct 2023. This mattress is the perfect solution for different sleepers; my husband has the firm side and I have the medium side. We finally found our forever (comfy) mattress.

The cost is super high which gave us pause but we pulled the trigger and are happy we did.

The only thing we wish Vispring would consider is the height of the mattress. It needs it be a few inches thicker. The $65,000+ Vispring mattresses are thicker and it would be nice if they would incorporate the thickness into all "lower" category mattresses.

24 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Cathryn,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on. Hopefully you can enjoy your Vispring for years to come.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Beautifully comfortable bed

Really comfortable bed, beautiful mattress,

7 November 2023
Unprompted review
Vispring logo

Reply from Vispring

Dear Chris,
I am so pleased to hear you are so happy with your mattress comfort and support. Thank you so much for taking the time to leave us such a lovely review. We would like to wish you many years of comfort on your mattress.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Love everything about our Vispring bed

Love everything about our Vispring bed - our second purchase from ViSpring couldn’t sleep on anything else!

24 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Mrs Hearle,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on. Hopefully you can enjoy your Vispring for years to come
Best Wishes Vispring customer service team.

Rated 4 out of 5 stars

Early days but really encouraging

Early days but really encouraging. Comfort level is high and turning the mattress is proving very much more manageable than previous experience. Sleep pattern significantly improved

22 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Andrew,
I am so pleased to hear you are so happy with your mattress comfort and support. Thank you so much for taking the time to leave us such a lovely review. We would like to wish you many years of comfort on your mattress.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

Fantastic bed

Ive now had my ViSpring bed for 2 months, it’s so comfy, best sleep I’ve had in years and the back pain has gone. fantastic bed sold to me by Lucy at TR Hayes in Bath. Thank you.

20 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Rebecca,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on to Lucy. Hopefully you can enjoy your Vispring for years to come.
Best wishes Vispring customer service team.

Rated 5 out of 5 stars

We adore our new Herald Zip and Link

We adore our new Herald Zip and Link. We had the same model previously (for nearly 20 years) so there was only one option. They are the best beds money can buy. Thank you Vispring for your special service gesture.

20 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear David,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! Now you can enjoy your Vispring for years to come.
Best wishes Vispring customer service team.

Rated 5 out of 5 stars

Worth Every Penny

During the pandemic, we bought a mattress online and finally admitted that it was poor quality and neither of us were sleeping well. We went to ViSpring in Regent Street and obtained an education and a new bed. The staff member who looked after us was beyond patient, encouraging us to try and retry different mattresses to make sure we got the right one. He was so knowledgeable and really made us think beyond “this is better than what we’ve got” to “this is the best solution for us”.

We have now had the bed for four months or so and are STILL commenting on how much we love it. The different tensions for each of us are particularly appreciated.

This is an expensive product but to our mind, very good value

19 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Ms Barr,
Thank you for taking the time to leave us such a wonderful review. So happy to hear you found your experience with us positive! I will pass your comments on. Hopefully you can enjoy your Vispring for years to come.
Best Wishes Vispring customer service team.

Rated 5 out of 5 stars

I absolutely adore my Vispring bedstead…

I absolutely adore my Vispring bedstead mattress. As somebody who is disabled and with a pain condition, my mattress is very important to me. The mattress gives me, all-round comfort and completely supports my body. I didn’t realise my old mattress was not supported my spine until I bought this one, because the difference is night and day. Absolutely 10 out of 10 for the mattress, it’s made a world of difference to my life. There is only one drawback and that is the mattress needs to be turned over once a season. The reason it’s a drawback is because the mattress is very heavy but as long as you have two people who are in good health and can turn the mattress this is the best mattress out there.

17 April 2024
Unprompted review
Vispring logo

Reply from Vispring

Dear Heather,
Thank you very much for taking the time to write us such a lovely review – it is very much appreciated. We are so pleased to hear that you are enjoying your new bed. We would like to take this opportunity of wishing you many years of blissful comfort from your new bed.
Best Wishes Vispring customer service team.

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