Vitable Reviews 1,143

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the noticeable benefits they experience, such as improved energy levels and overall well-being. Many appreciate the convenience of the personalized daily sachets, which simplify their health routine and make it easier to stay consistent. The user-friendly website and the helpful, responsive customer service team are also frequently highlighted as excellent. However, some customers have expressed dissatisfaction with the ordering process and subscription model, citing concerns regarding billing and cancellation procedures. A few people also mentioned issues with the packaging, finding it hard to open, and some were unhappy with the taste and smell of certain products.

What people talk about most

Product

Clients share positive opinions on product quality and convenience. Many reviewers appreciate the... See more

User experience

Consumers find the user experience to be largely positive, highlighting the convenience and ease of use. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the vitamins,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy and... See more

Customer service

People report positive experiences with customer service. Many customers praise the lovely, excellent, and... See more

Based on these reviews

Rated 5 out of 5 stars

Really awesome service. Products received quickly and in great eco friendly packaging. Love Vitable products, no marketing spin, just strong science, quality products that do what they say they do and... See more

Company replied

Rated 5 out of 5 stars

Update: I received a really lovely email from Vitable, who have helped me understand what occurred - a once off error - and offered a helpful resolution. Really excellent customer service, which... See more

Company replied

Rated 5 out of 5 stars

Vitable makes life so much more easier when it comes to taking daily vitamins. The fact that it comes in little sachets, that makes life so much easier with little kids and school drop offs. With so m... See more

Company replied

Rated 5 out of 5 stars

Vitable make it so easy to take my supplements daily the daily little bags are so easy to use. Using the website I can change my supplements when needed. This has saved me money and time not purchasin... See more

Company replied


Company details

  1. Vitamin & Supplements Shop

About Vitable

Written by the company

Vitable Vitamins

Personalised Daily Vitamin Packs

Good nutrition is everything, so we made it easier:

1. Take your free health assessment on www.vitable.com.au

2. Get your personal recommendation based on your health goals, lifestyle and diet

3. Receive 30 daily personalised packs of vitamins & supplements at your doorstep!

Website
Take our quiz
Discover our products

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Resolved issues after complaints

This company is a scam. I bought one months supply. They took forever to arrive. Whatever, they seem fine. Then suddenly twice amount of my original purchase is charged. No email from the company. I only knew because PayPal told me. I immediately contacted for a refund. They wait two days to reply to tell me it’s too late to cancel. Do not make my mistake and do not purchase from these scam artists. I am seeking a refund through PayPal.

Update: I had an email from the company saying that they didn’t have my email on file and otherwise they would have let me know before charging me. They have refunded me and cancelled my order, which I appreciated. They have also offered me $15 off a further purchase. I have updated my stars as my initial purchase was fine, and they were able to resolve my issue after a few days. I’d recommend being careful purchasing from this company until they are able to resolve this email problems so you don’t also get charged without warning. Besides that, the customer service person was friendly and respectful and did get to the bottom of the situation and explain what happened. I am left with mixed feelings

30 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Rebecca,

Thank you for sharing your feedback.

We genuinely appreciate your patience and allowing us the opportunity to resolve this for you. Ensuring a great customer experience is very important to us, and we were sorry to learn about your initial encounter. Hope to see you again in the future.
You can download the Vitable App too, as it's a handy way to manage your account should you decide to return.

Jacinta, Customer Care

Rated 5 out of 5 stars

it's fabulous

it's fabulous, the shipping is quick and well-packed!
the supplement works for me, it is gradually improving on what I am hoping for. i would highly recommend it to my friends

1 April 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Viv,
Thank you so much for your glowing review! We're thrilled to hear that you're pleased with your purchase and you have noticed improvements already. Your recommendation means a lot to us, and we're grateful for your support.
- Jacinta, Customer Care

Rated 5 out of 5 stars

Really love it

Quiz was easy and have been feeling great since taken them. The app is great for tracking and reminding me to take them.

29 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Bec,
Thank you for sharing your positive experience with us. It's wonderful to know that the app is helping you stay on track with your supplement regimen as well.
- Jacinta, Customer Care

Rated 5 out of 5 stars

Loving having more energy

Great product. I felt more energetic after the first couple days of taking my vitamins and love the convenience of the packs and the packet holder. The app is great too with the reminders and point system to keep me on track each day.

12 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Alisia,

Thank you kindly for your review! It's fantastic to hear that your energy levels have increased and that you've been using the App to stay on track :)

Keep up the great work!

- Jacinta, Customer Care

Rated 5 out of 5 stars

Lifestyle change for the better

It’s personalized, professional and informative

5 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Kate,
Thank you for sharing - we're so pleased to hear this positive feedback!
- Jacinta, Customer Care

Rated 5 out of 5 stars

Massive improvements after just one week

After 12 years of IBS, 2 days in and my movements have returned to normal. Have been sleeping poorly for 6 months with much pain in my back and legs, around 3-4 hrs a night, but within 5 days started sleeping 6/8 hrs a night. Not really sure how it’s work or what particular vitamin/ayurvedic combination is activating, but the transformation is insane.

24 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Julian,
Thank you kindly for sharing your incredible experience with us.
We're thrilled to hear about the positive impact Vitable has had on your health and wellbeing. Here's to many more nights of restful sleep and days of feeling great :)
- Jacinta, Customer Care

Rated 5 out of 5 stars

Love how these vitamins have made me…

Love how these vitamins have made me feel. Would highly recommend

4 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Rebecca,
Thanks for the positive feedback and the recommendation. We're pleased to hear you've noticed an improvement after starting Vitable :)
- Jacinta, Customer Care

Rated 5 out of 5 stars

Happy Lady

The convience of having all my vitamins in one package daily asqell as the affordable price for each vitamin. Postal service was the only fault with the wait to recieve.

3 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Caitlin,
Thanks for your feedback - that's great to hear you've found Vitable convenience. Sorry to hear your order was took longer than expected, please don't hesitate to reach out should you have any issues with your delivery - we're always here to support!
- Jacinta, Customer Care

Rated 5 out of 5 stars

Adorable little personalised packaging

Adorable little personalised packaging. And a beautiful tin that stores them.

5 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Hayley,
Thank you for sharing your feedback - we appreciate it!
- Jacinta, Customer Care

Rated 5 out of 5 stars

Easy quiz and great support

Easy quiz and great support. I've seen ads for vitable and always been hesitant but after my struggles with IBS, hair loss and energy slumps. I feel like this has helped me a lot and I think I can say I'll continue to go to vitable for my vitamins.

27 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Lilli,
Thanks for sharing your positive feedback. We truly appreciate this and are excited to hear that Vitable has been helpful for you. We're always here to support you :)
- Jacinta, Customer Care

Rated 5 out of 5 stars

Feeling great!

26 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Consumer,
Thanks for sharing your feedback - we're stoked you're feeling great!
- Jacinta, Customer Care

Rated 5 out of 5 stars

Excellent way to take vitamins

Great products and I really like the quiz to select what best suits you. Feels great!
Need more as my partner has claimed my clean greens powder 😔

15 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi James,
Thanks for the positive feedback - we appreciate the support! Glad to hear your partner equally likes our Greens too :)
- Jacinta, Customer Care

Rated 5 out of 5 stars

Really loving the Vitable experience

Really loving the Vitable experience - has been so much easier with one pack per day to take the vitamins I need as I get older

20 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Rochelle,

Thank you for sharing your positive feedback! We're so pleased to hear this :)

Jacinta, Customer Care

Rated 5 out of 5 stars

I love the experience so far

I love the experience so far, the app helps me keep track of taking my vitamins everyday, and I really like how everything is well thought through from the personalization to the packaging. It does feel good! :)

17 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Roberta,
Thank you for your lovely review - that is so great to hear! :)
- Jacinta

Rated 5 out of 5 stars

Vitable: Simple Pros/Cons

I’ve been using Vitable for a little while now and would recommend it to anyone who feels like they’re lacking in something. Definitely do the quiz, there’s also a tonne of information about the recommended vitamins you get suggested.

Pros:

The Packaging - I really like the individual sachets for each day. It’s unbelievably convenient and easy. I love the Vitable tin as well. It’s super neutral and minimalistic, aesthetically pleasing.

The Vitamins - I did the questionnaire online and it recommended my vitamins. I actually talked to my doctor about them as well, just to see if they’d be right for me (they were). Since taking them, I have more energy, my hair sheds less, I sleep better, and things just overall feel better for me.

Cons:

The Shipping/Delivery - My Vitable package took nearly 3 weeks to arrive, 10 of those days were actually still in production. It then sat idle in Brisbane for a week. Vitable should consider not shipping with Aramex… ever.

16 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Sarah,
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you are enjoying our packaging and products, and that you have noticed positive changes in your health. We apologise for any delay in the delivery of your order. Please contact us at hello@vitable.com.au to discuss your delivery experience so we can make this up to on your next order.
- Jacinta

Rated 5 out of 5 stars

Just the simplicity of them all there…

Just the simplicity of them all there ready to take and the nice Tin you get makes taking them a breeze

15 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Lance,
Thank you kindly for sharing your feedback - wonderful to hear!
- Jacinta

Rated 5 out of 5 stars

It's fantastic!

I love how customisable this subscription is and how convenient, it's great not having to worry about whether I'm taking the right supplements or not. Having them delivered to my door each month is sooo helpful! Good value for money considering the amount these supplements would cost at the chemist and I love that they come in a little pouch so I don't have multiple pottles. Just starting my 2nd month and I've already noticed many little improvements, the app is great too, it gives me a daily reminder so I don't forget!

12 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Melissa,
Thank you for your glowing review!
We're so glad to hear you're finding Vitable convenience and you've already noticed improvements - keep up the great work!
- Jacinta

Rated 5 out of 5 stars

Fantastic

Loved how they personalised the packaging and making it so easy to take your vitamins. Also a great app!!

10 February 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Troi,

Thank you for sharing your feedback! We love that you're enjoying the App too!

- Jacinta

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