V I T A G R A C E Reviews 

The most appalling brand. They should be embarrassed by their lack of basic customer service skills. I’ve never dealt with such an incompetent brand. Never buy from them!

I placed an order through the website a month ago and it hasn't shipped yet! I thought you were a reputable company!! and you are making fun of me via email.

Order an outfit , no details of when dispatched , no emails back from them , I wish I hadn’t of order now as I know it’s going to be forever before to get it , do not use this site

I ordered a dress £175 February 23rd and had email confirmation dispatch 5-7working days then I emailed on 4th March to be told dispatch would be 11th March but as of 19th March still no dispatch, I have emailed them to cancel order and kindly refund… but no response….avoid!!

I was hopeful ordering from vita grace as some reviews stated that they do take there time but the outfits always arrive.

I ordered on the 24/02/2026. Upon ordering I emailed the support line to discuss a shipping date which they advised the despatch date would be on the 12/03/2026.

I noticed yesterday I did not receive any email notifications regarding my item so I reached out again to be advised the following:

‘We're experiencing some backlog this week due to a higher than usual demand, we are working hard to rectify any delays occurring and hope to be running on time within the next 7 days. I've checked your order specifically and can see its due to dispatch 20th March. We sincerely apologise for the wait and thank you kindly for your patience.’

If your like me and have a positive outlook and don’t mind waiting, please dont fall a trap to the odd positive review.

I’m now £230 down with no outfit to wear in time for my event.

No care
No reply
No communication
I ask for cancellation and refund due to delay they refused and said dispatch mood and when I ask to give information about shipment they never answe

This is a scam website. I ordered a jacket, it didn't come for months, and when it came it was XL in size but with a label of xsmall. I tried to return it on the same day of receiving it but the website wouldnt allow me to submit the return despite saying I had a certain amount of days to return. I tried to email them and had no response.

Scam. They sent me the product but too late. I didn't even accept it and send it back expecting a refund due to the massive delay.

They then told me it was an "unauthorised return" despite not even receiving the parcel and gave me a voucher in bloody AED instead of Euros (currency I used) and also took around 30 € as a penalty for not accepting the parcel OUT OF THEIR DELIVERY TIMES.

It was too late for me to use the dress, since it was acquired for an event and I had to buy another one due to their delay.

I didn't check trustpilot before buying, but I will definitely do it next time.

Do not give these scammers a single cent/penny of your money of you can say goodbye to it. I am not asking my bank to claim it back, but it's gonna be though...

Terrible shipping times, 0 responses from hello@vitagrace emails.

So many terms with there returns procedure and policy yet they can’t ship any sooner than 7 weeks!

No customer help or assistance.

A very disappointing brand and service

Be prepared to loose what ever you’ve paid and check companies house for the current situation

Delivery dates are crazy it stated on my orders 10-12 days its been over one month.

I wish I read reviews on this company before purchasing. After this experience, I will be doing this always!!!!

Ordered 2 dresses that took a month to arrive and I no longer needed them, tried to cancel and they said they couldn’t cancel as it was to be dispatched in a few days time. Customer service is not helpful what so ever. It is almost impossible to create a returns online yourself, I am
Now stuck with these dresses. Their returns policy makes no sense either.

PLEASE AVOID!!!!

AWFUL!!! Terrible customer service. Shipping dates pushed back. I’ve just been advised when I do receive my order I cannot return it as I used there discount code! I am trying via PayPal to get my money back but due to them being in the UAE I’m not hopeful.

I would give zero stars if I could! I haven’t received my order. Their customer service team is useless. They don’t give straight answers and then when they do it’s not correct information! I have waited over a month for a delivery and still nothing. I’ve asked for a full refund as I paid £10 in delivery fees also! Have not had a response from that either! Avoid buying from this company. It’s a shambles!

ALL I CAN SAY IS AVOID!!!
Very bad customer service and crap products

Never again. Order arrived very late (after I needed it) and I was told that the item had to be returned by a date that is just 3 days after I received it for the return to be accepted. Pretty impossible when returning from Ireland to UAE! Also quoted over €90 to return an item worth €160. Cutting my losses and never ordering from this company again.

If I could give zero stars I would. This cowboy operation should be shut down. Don’t order anything from them! My order took months to come, I tried to cancel it before it came and was told I couldn’t, tried to return it when it finally came and was told it came under one of their many exceptions for returning so couldn’t be returned, even if you were allowed to return it it needs to be sent back to Dubai at a cost of £66, websites like this should not be allowed to operate in UK, it appears to be a UK based shop with GBP prices and turns out they are over in Dubai doing what the like and cant be held to account. The only comfort is I’m not the only one who has been done by them although I wis I had seen these reviews first!!!

This company is awful. Ordered something 17 days ago - card charged immediately and have had zero updates. I’ve sent multiple emails asking for an update and everything has been ignored. DO NOT BUY FROM HERE

Poor communication and refusal to process a timely cancellation
I am extremely disappointed with the level of customer service at Vita Grace. I placed an order on Jan 14th and requested a cancellation on Jan 16th—well before the item was dispatched—as it would not arrive in time for a trip on Jan 22nd.
Despite chasing them every single day since then, I have been met with total silence after one initial "we are checking with the warehouse" email. It is now Jan 20th, and my request is still being ignored. It is much simpler for a company to cancel a processing order than to force a customer through a return and refund cycle, yet they are making this unnecessarily difficult.
Avoid this brand if you expect timely communication or reliable customer support. I am now forced to involve my bank to stop the charge. Unacceptable.

They won't accept returns even within the time period allowed. It takes weeks for anything to arrive. The customer service is terrible. Don't go near that shop. The items are over priced and nothing like photos.

There is no communication with customer service, and emails are not being answered. The service is extremely poor. I requested to cancel my dress order after payment, and I have been waiting for two weeks with no response at all—no cancellation, no shipment, and no reply from the company. This experience is very disappointing, and I do not recommend purchasing from this website.