V I T A G R A C E Reviews 

I placed an order 3 weeks ago and have not received or heard anything from them. I have requested a refund multiple times which they keep rejecting. DO NOT ORDER FROM HERE.

Don’t buy from this brand A
atrocious customer service, poor communication and you wait 6-7 weeks for clothes to arrive.. then only have 7 days to make a return so when you are away and can’t open the package.. they don’t offer any leeway. Awful experience🤬

Do not order from this site!
Orders take forever to deliver, returns have to be sent back to DUBAI within 7 days which is impossible.
They never respond to you, it’s an absolute scam.

I would give this company 0 stars if I could. AVOID. Disgusting customer service, they take your money and don’t resolve issues with your order and intentionally delay their email response until this passes their 7 day return period and then they let you know that your time to return is over. Wish I had read these reviews.

I will never order from their website again. I ordered a dress, and after 2 emails and 2 months, the dress eventually arrived.
The dress was the wrong size, and when I went to return it after 8 days, they told me I was past my return date.
They only allow 7 days to return an item!!!!

I emailed their customer service to explain that I waited over 2 months for the dress, and I wanted to exchange it for another size. They would not accommodate my request.
I will not be a returning customer!!

If I could leave 0/5 I would. I have had a terrible experience with Vita Grace. I placed an order on 11th April and was advised at the time it would be dispatched the following week. Three weeks later, there was still no sign of it and I had to chase the company for an update several times.

I decided to size up when I ordered the dress - I'm always sceptical about newer online brands having odd sizing. I'm a very comfortable UK 10 and ordered a medium (equivalent to UK 12) which should have been plenty big enough. When the dress finally arrived, it was TINY. I would say barely a UK size 8.

Sadly I am now stuck with a dress that does not fit because Vita Grace do not pay for returns. If I would like to return it, I've been told I will have to fork out £70 for postage to Dubai.

Save your money, don't order from them. This company is a total scam and their customer service is dire.

I wish I’d seen these reviews before ordering from this terrible company. I ordered 5 items, one of which was on pre order for delivery in 4 weeks. I assumed they would sent me the in stock items immediately - but no - everything gets sent out with the item on pre order! After 4 weeks when the pre order date had passed, I chased up customer services, who lied through their teeth about the order date, stating that all of the items were pre order (they weren’t, I took screenshots of the order when I placed it, and it clearly show some item in pre order). They then confirmed that the order would be delivered in another 2-3 weeks!

When the parcel finally arrived after 7 weeks, the dresses were all beautiful, but one of them didn’t have a security ribbon on it, and 2 of them were far too big. I tried to process a return 4 days after delivery (their returns policy only allows returns within 7 days after delivery) to discover that the returns portal had locked me out, and my returns period had expired.

I emailed customer support, who took a week to respond, and they refused the return because the 7 day period had elapsed. I wrote to them again, pointed out that they can’t count, and provided DHL receipts proving the delivery date, and screenshots of their own portal showing the date they locked me out.

They took another week to respond and begrudgingly allowed the return, but told me they would not accept the item that was delivered without the security ribbon - even though it was their mistake. They also stated that returns can only be sent via FedEx or DHL express, and parcels have to be sent to their Dubai warehouse! DHL quoted £168 to return the 2 items to Dubai from the UK. Vita Grace customer support told me it wasn’t their problem and I’m responsible for the returns cost.

It makes no sense to spend that amount on returns, and I suspect from the other reviews that I won’t receive a refund from them anyway. I will never shop with this company again. They’re incredibly dishonest with dubious business practices.

Possibly a Fraudulent Company
I placed an order with this company on March 15, and as of now – nearly two months later – my order has still not been delivered. The company has no phone number or physical address, only an email and Instagram account. When you email, it takes 5–7 days to get a generic response from "JESS the customer service department" saying they will “check with the team”.

This site is rediculous and im going to send them in front of justice. They bully us and our money, no more notices from them since my order was done. Never in my life bying to them and horrible reviews by my part

I cancelled my order via email within minutes of ordering after seeing these reviews, and an employee confirmed my order had been cancelled- I’ve still been charged & nobody will respond to my emails for a refund. Down £550 this is ridiculous

Even 1 star is a stretch!
I have ordered from
Them previously with no issues so didn’t think to check reviews! What a mistake!
They took my money and haven’t shipped the order and won’t reply to any of my emails! Nothing but common thieves!!
Avoid like the plague people!!!

Don’t order from them! Over one month delay and still don’t have my order. They don’t answer their emails- worst customer service experience I’ve ever had!

PLEASE SAVE YOURSELF MONEY AND TIME, DONT BUY FROM THEM.
I bought last year a summer piece that took 3 months to get delivered. I couldn’t even wear it for summer. Wore it recently and washed it carefully following the instructions and the fabric completely changed. So not only they take MONTHS to deliver, but their quality is POOR and their items are not particularly cheap.
DONT BUY.
If I could upload pictures of how the item looks like now, I would, but don’t have that option.

They lie, they dont reply, they don’t respect their own policy. They deserve police report and UAE customer rights department to check their business. I returned items due to small fittings and poor quality in the time frame to get full refund and still I got the store credit. People start reporting this business to Department of Economy Development (DED) in Dubai and to the police. This is scamming when they purposely withhold our money.

I’ve spent a lot of money on Vita Grace over the years and have bought several pieces, but this experience has really pushed the limit. I placed an order on 19 April 2025 for five items totaling over £500. None of these items were listed as pre-order at the time of purchase. In fact, the confirmation email states, “Some items do have a 4 week wait and this is stated clearly in the product description.” I’ve since checked every product I ordered, and not one of them includes that notice.

I contacted customer service on 6 May for an update and have yet to receive any response. It’s absolutely unacceptable, customers are paying premium prices and can’t even get a basic reply, let alone their order.

I placed an order with this company on March 9, and as of now – nearly two months later – my order has still not been delivered. The company has no phone number or physical address, only an email and Instagram account. When you message them on Instagram, they refer you to email. When you email, it takes 5–7 days to get a generic response saying they will “check with the team” — and then no one follows up.

This has been going on for two months with no resolution. I have already filed official complaints with Dubai eCrime and the Department of Economy and Tourism (DET).

I strongly urge anyone else in the same situation to do the same, so authorities can take proper action. Hopefully, they will fix this or shut the company down so no one else falls victim to this scam.

I'm seeing may comments like mine on here. Ordered in DUBAI pre-order item in March and in April (due date) it didn't arrive. Email told me I would have to wait another 2 weeks - that was a month ago! No delivery, emailed multiple times and no response from them. DO NOT ORDER! Company seems to be still taking orders which is CRIMINAL!

Please please please do not buy from this company. They take your money but don’t send you your clothes for weeks. They don’t let you cancel your order. Customer service is non existent. Save your money.

Unfortunately the negative reviews were valid. I returned two items for refund and the company has been quiet for two weeks now.

Avoid . This is a scam company

Scam website - no order received paid express - what a joke. No reply to customer service. Avoid at all costs.