Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective clothing supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent quality and service

The Sports Shield and shirts arrived quickly. The quality is excellent, and it was easy to arrange for international payment.
My partner and I have so much more peace of mind knowing that he is protected when he's doing the sport he enjoys.

4 October 2024
Rated 5 out of 5 stars

Pacemaker protector for tennis use

There was a quick response to my order with a follow up email asking me for further information to ensure the correct size protector was supplied. The item arrived within a week and proved to be a perfect fit, providing protection and reassurance whilst I am playing tennis.

23 September 2024
Rated 5 out of 5 stars

Even though we were using the company…

Even though we were using the company for the second time I found them helpful explained everything well and the product is superb and enables my son to continue playing sport which he loves
Many thanks to all those concerned John and Charlie Rutland

16 September 2024
Rated 5 out of 5 stars

Your product is great and fully serves…

Your product is great and fully serves the purpose of protecting my pacemaker while I do Brazilian Jiu Jitsu. This company was a pleasure to deal with. If there were high velocity strikes involved as in kick-boxing, I would use something with a more rigid (shallow turtle shell like) design which I did find but I prefer this product for ease of use, comfort and more than adequate protection for BJJ.

22 September 2024
Rated 5 out of 5 stars

Very good

service is very nice and helpful.
Sitze of the Shirts is good and the Material of the protection feels very naturially.

2 September 2024
Rated 5 out of 5 stars

Amazing product

Amazing product
Quality made top
We have bought from this company before and will always buy from them as product is fantastic
Customer service is fantastic
Efficient friendly
Sent a personal note with product
Thanking for my custom and saying any concerns to contact them.
Feel very valued
Excellent customer service and website and product

27 July 2024
Rated 5 out of 5 stars

Excellent service

Items as stated. Prompt service & personal contact to query an order error on my part to ensure order correct & successful.
Very impressed with the quality of the t-shirt & shield which has proved invaluable when 11month grandaughter hits on site of
pacemaker. Would recommend to all who have a pacemaker. Well worth the money for peace of mind.
Unable to attach photo to verify.

19 July 2024
Rated 5 out of 5 stars

Pacemaker

I have recently under went open heart surgery but unfortunately needed a pacemaker unexpectedly as well! I was little upset as I love the outdoors and like sports including rock climbing and mountain biking.
I came across this website and product and I glad I did! (Doctors look at me baffled as I ask if there is anything to protect a pacemaker)
I WhatsApp the company with my measurements to make sure the T-shirt and pocket was in right place and right size, amazingly got back to me quick.
The t shirts were cool max so good for under T-shirts and jumpers. Mine is close fitting that’s good for me as not wearing it as an outer layer and good to keep protector in place at 5ft1 lady uk size 12. (I got size small- size medium if less fitting)The only thing I would say, I would preferred a round neck rather than v neck t shirt.
I have not used it yet due to open heart surgery, so takes longer to heal but can’t wait to get out again and use it. This will give me reassurance and confidence to get started as my pacemaker is very close to the surface.
There is not much on the market and thank you for providing this product to help many people go a live there lives as normal as they can and return to their normal hobbies 😀

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Size of pacemaker protector?

You may be the only company that has addressed this issue regarding pacemaker protection. I'm a hiker and have used it for my last two (substantial) hikes in the White Mountains in New Hampshire and it worked great. I'm not using the additional padding either. I was a bit concerned with the pictures on your website as the protector looked huge and bulky on people but that is definitely not the case IRL. I'm average size (5'9", 150 lbs) and you can hardly notice it. Plan on ordering 1 or 2 more t shirts so I can swap em out.

15 July 2024

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