Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective clothing supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Perfect product

After my 73 year old husband had a mild heart attack and a stent and pacemaker implanted, we searched for some protection equipment that would allow him to continue playing senior softball safely. We considered multiple pads from various contact sports such as lacrosse but they were obviously not meant for this purpose. I discovered Vital Beat while searching. As we live in Tulsa, Oklahoma in the United States, I was confused and concerned about the product, the sizing, the shipping, and the cost. The company reached out to me by email and addressed my concerns, adjusted shipping, and then even added a personal note with the shirts and pads! I feel confident about the safety of my husband and he is now fully recovered and enjoying the sport he loves. Well done!

26 February 2024
Rated 5 out of 5 stars

View from a cardiologist with a defibrillator!

I am both an active patient with a defibrillator and I am also a consultant cardiologist who has implanted many pacemakers and defibrillators over the years. The Vital Beat is an excellent protector for active people with a device. It is comfortable and extremely well made. Moreover, wearing the Vital Beat vest and protector allows me to play football without any concern about the device being damaged. I thoroughly recommend it!

31 January 2024
Rated 5 out of 5 stars

Vital Beat's customer service is second…

Vital Beat's customer service is second to none. My questions were answered quickly, thoughtfully and thoroughly. Thadeo's quick responses and the detail of those responses gave me great confidence in the purchase. Once I placed my order, my shirt came quickly. I love the Vital Beat shirt. It fits great and the padding is directly over my pacemaker, giving me confidence that my pacemaker is protected when I ski and hike. I'm glad I found Vital Beat highly recommend this product.

24 January 2024
Rated 5 out of 5 stars

Great product,

Great product for sure , absolutely would recommend this for anyone , I would and will absolutely do business with Thadeo/ vital beat again

23 January 2024
Rated 5 out of 5 stars

I love this product!

I love vitalbeat. I got my ICD in 2020 and all of the sudden there was a lot of restrictions for me. This sucked because i love an active lifestyle and especially Brazilian Jiu Jitsu. When i found vitalbeat i could get back into Jiu Jitsu. I feel safe with their shirt on both in sparring and competition. I've had people who weigh 110kg lay on me, and it doesn't bother my rolls at all. They have great customer service too. They are quick on the reply and are always a joy. I cannot thank team vitalbeat enough!

3 January 2024
Rated 5 out of 5 stars

Really helpful company

Really helpful company, so kind and genuine with customers and made a lot of efforts for our exchange to be processed. Thank you :)

15 December 2023
Rated 5 out of 5 stars

A must for sports!

I bought two tee shirts and the pacemaker protector for my husband who recently had a pacemaker. He plays softball and baseball and though he claims the balls “never” hit you there, the second game he got hit right in the protector and was just fine. Thank you for making a life saving product!

24 December 2023
Rated 5 out of 5 stars

Pacemaker protector

Good service from the beginning. Thadeo took enough time to answer all my question. The measuring instruction, to figger out the right protector position, where easy to follow. Fast delivery time. And the most important, the pacemaker protector fits perfect. It gives my a good feeling while playing soccer. and last but not least. The protector is not disturbing at any time. Thanks a lot to Thadeo and the Vital Beat team.

7 December 2023

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