Vitalclinic Reviews 98

I've used VitalClinic for myself and my family, as well as guests, and easily recommend them. Booking and processing is straight-forward and customer service is excellent – I've written them to correct errors on my part or change existing orders a couple of times and each time got a prompt response and immediate follow-up.

Great service, fast delivery of the testing kit even with the economy. Replied to my query/email in only a few minutes, as I tried to open the test result on my phone, but I did enter the wrong pin/password, and Vitalclinic was great and had send me the results again.
Best wishes!

Great turnaround and polite service! Thank you!

I had previously taken a PCR test by a…
I had previously taken a PCR test by a doctor and testing centre in Cancun Mexico which came back as negative for any signs of sars covid 19. I did at home testing after arrival to the UK NHS at home testing kits which all test came back as negative and still are. I had a test kit from A1labs for a PCR test 3 days after my negative PCR test in Mexico. A1labs say now I tested positive via there testing for covid19 again No symptoms or signs at all and i have never had any signs or symptoms ever and now as i have asked for the scientific data to be provide to me of how they did the test & the Cycle magnification rate of the test they have now refused to refund me the overcharge for the test kit as they stated in the letter sent to me with there test kit to say they would be refunding my overcharge which is 140 UK pounds overcharge at least. so it would seem Vitality Clinic/A1Labs are totally untrustworthy criminals at best.

Fastest response I've gotten + very helpful

Got the reference number IMMEDIATELY. The test arrived on time, result as well. Thank you!

Very satisfied company!!! I recommend Vital Clinic!!! Quick respond, and genuine.
Thank you
Nadia

Online support has been fantastic!

Answered all questions promptly, very happy and will order all tests from them. will repost my experience once done.

Not received KİT, it Shows its been delivered on system but God knows who its been delivered to as not received by me. I didnt purchase to throw my money away, if l had received it; you would of received my test results; nothing! Which proves l havent received this KİT! Plus company didnt reply to me for months, now their saying they dont issue refund or replacement! I find this totally unprefessional not a company to trust! Consumer dont have any rights; What!!!

Excellent service, very quick delivery done
Would recommend

Excellent Service. Response rate very good

Very helpful and friendly service.

A1 LAB was responsive and professional in the way they handled my queries relating to Covid 19 tests kits and registration. I required assistance in getting my test kit registered and was pleasantly surprised that I received responses to my email sent after official working hours. Thanks again A1 LAB for being there!

Well I don't have much to say with regards to your services. It is highly commendable, there's nothing that is greater than to be honest and integrity. You people have given a reason to believe that, there are people to trust and believe on when dealing with on business matters. Please keep it up, I am highly impressed with your services. Thanks

I’ve accidentally paid twice for test booking and the clinic in a couple of days contacted me with the purpose of refund. That was great! Thank you!

very profecianal and helpful!
no doubt you are the best!

Absolutely useless. I did my home PCR test on 23rd December, and didn’t get my results until 4th January! The results were positive as well, so kind of *vital* (funny that that’s in the name) that I get them straight away, but no. Next problem is their complete incompetence surrounding their incompatibility with the NHS covid app: you need an 8-digit code from the test to enter into the app, but they can’t provide this. Again, absolutely useless.

I sent them many emails regarding this, and nothing. Their one saving grace is that they respond with their useless information quite quickly…👏

In all, incompetent and useless: to be avoided at all costs. If I could give a mark of zero, I would…

Asked for a refund, we’ll see how that goes…

Me and my wife order day 2 PCR test on 4th Jan 2022 with this vital clinic we went on vacation on 11th Jan and arrived on 15th Jan however we did not receive any test kit from this vital clinic we waited for the coming Monday to see if we will get the test kit however we never got the test kit till today (24th Jan) and we end up doing the test locally paying more. When I contacted this clinic for our refund for the test kit which we never received they refused to give back our refund and blame royal mail for the delivery which the clinic never posted ours any test kits for day 2. On top they email saying they have send ours another test kit which is free of charge. What we are suppose to do with this test kit if we receive it now? On the UK gov site it's says approved site this is how a government works for his people looting people money? I strongly recommend to the person who is incharge of this site to ban this vital clinic in UK.

Post the test 28th, they received 30th, after one week, still no result, sent several email to chase, no reply. Finally sent a email to the people who replied my initial enquiry, got reply and result on 17th Jan. During this waiting time, I had to have another test so I can go back to work. I ask them to prove they had sent me the result before 17th, otherwise they should refund my payment for this service. They refuse to send prove of email sent to me, I gusee they forgot to send my result. Anyone know where I can make offical complaints for poor service?

Paid £51 for 2nd day test, posted it on Saturday, it reached the lab on Tuesday, it’s 3 days later and I’m still waiting for the results. No info from the lab whatsoever. So much for being express service