If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to... See more
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See what reviewers are saying
I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certifi... See more
Company replied
The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my... See more
Company replied
I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-li... See more
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Company details
Written by the company
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Contact info
PO Box 13471, 33101, Miami, United States
- reputation@vitalrecordsgov.com
- vitalrecordsgov.com
2.8
Average
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give no stars
If I could give no stars, believe me I would give none! Scam! I can’t believe you guys are so good at bamboozling so many smart hard working people. I paid 90 dollars for nothing. You’re crooks! Where is the BBB? You guys need to be shut down.
6 July 2022
Unprompted review
Reply from Vital Records Gov
Hello! I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.
thankyou for the mail ,came right to my…
thankyou for the mail ,came right to my box , a week later I started use it and this coming I will start again Hope I works out O K
6 July 2022
Reply from Vital Records Gov
Hi Timothy! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
Just take a day off work and drive…
Just take a day off work and drive there and get it yourself. All you will get from them is could take 10 weeks to get it and they will take all ten weeks not worth the headache.
5 July 2022
Reply from Vital Records Gov
Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
This OK gov website has a very well…
This OK gov website has a very well organized processing system!
5 July 2022
Reply from Vital Records Gov
Hi Linda! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Love the tracking and fast service.
5 July 2022
Reply from Vital Records Gov
Hi Adriana! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Reply from Vital Records Gov
Hi Erica! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
I was extremely happy with the process…
I was extremely happy with the process to obtain a death certificate. Very straightforward and easy to understand.
5 July 2022
Reply from Vital Records Gov
Hi Ruth! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Certificate of Birth
Although we felt veryexpensive-they were able to get us what we needed.
4 July 2022
Reply from Vital Records Gov
Hi Peggy! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
I didn’t realize I was not working…
I didn’t realize I was not working directly with the state of Connecticut……I paid you $89 and was sent a request from CT for more information and ANOTHER $39 and as of yet, I still do not have the needed birth certificate. So no, you weren’t helpful, at all.
4 July 2022
Reply from Vital Records Gov
Hi Angelica! We appreciate the time you have taken to leave us your feedback. We are sorry our service didn't reach your expectations. The process required by the Health Department to obtain a certificate requires state fee. If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. These processes are internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I had a quick response when I needed a…
I had a quick response when I needed a copy of my granddaughter’s Birth certificate . It took 1 wk to come. Great service!
4 July 2022
Reply from Vital Records Gov
Hi Sandra! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
What a waste of money
What a waste of money, I could have got it in the same amount of time.
4 July 2022
Reply from Vital Records Gov
Hi Michael,
I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.
Fast delivery thanks
3 July 2022
Reply from Vital Records Gov
Hi JC! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
Process was simple but slow
3 July 2022
Reply from Vital Records Gov
Hi Ian!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
If I ever get my records I will change…
If I ever get my records I will change my review. I have yet to recieve them.
3 July 2022
Reply from Vital Records Gov
Hello, Linda.
Thank you for leaving your comment. We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer.
Please send an email or, if you prefer, we can contact you at a time that is convenient for you.
Awaiting the arrival of your email, receive a cordial greeting.
very misleading
very misleading. extra costs. took more than a month longer than expected. no way to have it shipped elsewhere due to the fact i was moving for work.
3 July 2022
Reply from Vital Records Gov
Hello, Leah. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Our apologies for the problem delay in your delivery. Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!
first set of papers not right emailed…
first set of papers not right emailed me the corrected version set off got back as not correct form filled in they sent me a correct request copy to be filled in they only difference I seen from them was it had the states name on the top I mean really just gave up and went to state to pic up in person no problems then
3 July 2022
Reply from Vital Records Gov
Hello, Joseph.
We appreciate the time you have taken to leave us your feedback.
We sincerely apologize for the service you claim to have received. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We sent the corrected application on June 21, 2022.
Thank you!
Important document. Death certificate.
I want to thank you for doing this for me. Y’all are very efficient at what you do. Quick to respond and even quicker to act on my request. Thank you again.
Richard F. Brewer.
Of Sheridan, Arkansas
3 July 2022
Reply from Vital Records Gov
Hi Richard! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Your people where very good and did…
Your people where very good and did great job. I would use you again for another job. Thanks very much for your help.
3 July 2022
Reply from Vital Records Gov
Hi Susan! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Fast easy and clear
I appreciate receiving the confirmation that my items were sent, and how quickly I received them!
3 July 2022
Reply from Vital Records Gov
Hi LB! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Very easy to use and very quick.
3 July 2022
Reply from Vital Records Gov
Hi Catena! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
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