Customer service follow up is prompt and efficient. Love the products but being from Canada and newly retired, struggling with the currency conversion and delivery cost. Regrettably, I may have to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery was fine, but when I opened the box, the hair gel container was not sealed properly, and the unit leaked. Also, the shampoo I received was a problem because I couldn't get the pump t... See more
Company replied
Ingredients are great, but hair creme doesn't do much for style with my medium length slightly wavy hair. The leave in conditioner works better than the creme for styling but still not effective enou... See more
Company replied
It has been just about a year since I've started using Vitaman's hair products. In my opinion, it's the best! My hair has never looked or felt better. Dry scalp, gone. Their customer service is excel... See more
Company replied
Company details
Written by the company
Award-winning men's grooming products with natural and organic ingredients enriched with native Australian botanicals. High Quality, 100% money-back guarantee, fast US Shipping. No aluminum, toxins, baking soda or chemicals. Cruelty-free.
Contact info
United States
- info@vitaman.com
- vitaman.com
4.4
Excellent
190 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You refuse to work with a multiyear…
You refuse to work with a multiyear customer on changing a subscription to fit my needs.
Your customer service has been s&*t with a problem I'm having with the latest order.
25 August 2023
Reply from VITAMAN USA
Hey JD, thank you for leaving us a review - we really appreciate the honesty.
We pride ourselves in our customer service and many of our VITAMEN are thrilled with it. I also believe the issue with your order and subscription had been handled.
You can always reach out to me at dom@vitaman.com in case you need anything as well!
Thank you - Dom, VITAMAN USA
Products have been amazing so far
Products have been amazing so far! The shaving gel works wonders for my skin after I shave! The thinning hair shampoo/conditioner/hair food has life back to my hair. Going to continue to purchase from you guys!
29 July 2023
Reply from VITAMAN USA
Hey there, thank you so much for leaving us a review - we really appreciate it!
We're super happy to hear that you love our shaving products (as well as our hair products) and that you look and feel your best. We're also sure that won't change any time soon!
Look forward to speaking again soon - Dom, VITAMAN USA
Awesome customer service
Very delighted with 5 star customer support received. In the end happy with the products either. After shave balm is killer!
27 July 2023
Reply from VITAMAN USA
Hey Yuri, thank you so much for leaving us a review - we really appreciate it! We're happy to hear that you love our products, as well as our customer service :)
Look forward to speaking again soon! - Dom, VITAMAN USA
I love what I have received so far
I love the moisturizer, face wash, face scrub and hair gel. Honestly makes me look and smell great!
26 June 2023
Reply from VITAMAN USA
Hey Kevin, thank you so much for leaving us a review - we really appreciate it!
We're happy to hear that you love all of our products and we're sure that won't change any time soon!
Dom - VITAMAN USA
There seems to be a lack of…
There seems to be a lack of communication on your part: I am not sure if you have 2 different offices dealing with me: one group new to send the order to New Jersey - the other office knows I have more than 1 home and they sent it to Florida without asking: when I tried to change is was too late: we live in 3 locations: NJ - Fla-Ma: thanks - ps - i do like your products:
24 June 2023
Reply from VITAMAN USA
Hey Stephen, thank you for leaving us a review - we really appreciate it!
I'm happy to report that the issue with your addresses had been changed; I'm sorry that there was a bit of confusion!
Look forward to speaking again soon. - Dom, VITAMAN USA
It's Grrreat!
Great product and great service. There's no better acknowledgement I can give you except that you did exactly what you said and kept me informed all the time.
Oh! And i really love the product!!!!!!
26 June 2023
Reply from VITAMAN USA
Hey Pete, thank you so much for leaving us a review - we really appreciate it!
We're very thrilled to hear that you love our products and that you look and feel your best! We're also confident that won't change any time soon :)
Look forward to speaking again - Dom, VITAMAN USA
I have tried many different products
I have tried many different products, but these are outstanding.
Dry scalp and beard after less than a week showing improvements, the deodorant has started to help with clogged pores from deodorants found in stores with all the non natural ingredients, so happy I switched to these products that are natural and great for my body.
25 June 2023
Reply from VITAMAN USA
Hey Joe, thank you for leaving us a review - we really appreciate it!
We're very happy to hear that you're so thrilled with our products and that you've noticed a huge difference as opposed to other companies out there. We're absolutely certain that won't change any time soon and we're very happy to have you as a VITAMAN!
Look forward to speaking again soon. - Dom, VITAMAN USA
Never received the order
Never received the order. My bet is it was sent to the wrong address again.
27 May 2023
Reply from VITAMAN USA
Hey Terry, thank you for reaching out and leaving us an honest review of your experience.
I believe that the issue with your address had been sorted out now and you're receiving your orders to the right address. Unfortunately if it's not changed manually in our system, it will go out automatically at the last address that was put in.
If you ever have any difficulties, you can always reach out to me personally at dom@vitaman.com so I can take care of any issues ASAP!
Thank you and I look forward to speaking again soon - Dom, VITAMAN USA
Auto reorder.
I have a couple of products set to auto order, they come at the exact time I’m running low.
28 May 2023
Reply from VITAMAN USA
Hey Stephen, thank you so much for leaving us a review - we really appreciate it!
Yes, our subscription program is working absolutely perfectly for you! It's easy as 1 2 3 to get the products you need at the right time :)
Look forward to speaking again soon! - Dom, VITAMAN USA
Need better instructions for using…
Need better instructions for using multiple products in concert
28 April 2023
Reply from VITAMAN USA
Hey Edward, thank you for reaching out and giving us your honest feedback! I'll reach out to you separately to be able to give you personalized advice on the best way to use our products :)
Dom - VITAMAN USA
So far the products are great
So far the products are great, the hair kit is actually really strong smelling and the face kit is awesome as well. I just wish it was more affordable! It’s going to get expensive when you got to replace the products often. The sizes are small, however you don’t need to use a lot of products to get a great outcome and that’s what I love most. A small amount of shampoo and conditioner and really works !
28 April 2023
Reply from VITAMAN USA
Hey John, thank you for giving us your honest feedback - really appreciate it!
I'm glad to hear that the products are working for you and in regards to your other point, after conducting an analysis on what other companies out there are doing we actually found out that we have among the best value when looking at sizes and our prices. Most companies have similar prices to us - those who have cheaper prices usually have smaller bottles as well :)
And you're absolutely right, you don't need a lot of product to make it work!
Dom - VITAMAN USA
Quality products
I use many of your products, recently I ordered the complete package of thinning hair products which I feel has helped with the appearance of what little hair I have left.
26 April 2023
Reply from VITAMAN USA
Hey Vinnie, thank you for giving us your honest feedback - really appreciate it!
I'm super happy to hear that our products are working for you and that your hair looks better :)
Dom - VITAMAN USA
Received the products very quickly
Received the products very quickly. And great products at that.
25 April 2023
Reply from VITAMAN USA
Hey Alejandro, thank you for giving us your honest feedback - really appreciate it!
We usually ship within the same day which is the reason for our pretty fast delivery! And I'm happy to hear that you like the products :)
Dom - VITAMAN USA
Love the hair and facial products
Love the hair and facial products, my face and hair never looked or felt better!
25 April 2023
Reply from VITAMAN USA
Hey Stephen, thank you so much for giving us your feedback - we really appreciate it.
And awesome to hear! I'm happy that you've noticed The VITAMAN Difference we always talk about :)
Dom - VITAMAN USA
Reply from VITAMAN USA
Hey Wolfgang, thank you for leaving us a review - we really appreciate you taking the time and being completely honest.
I just took a look in our system and I can see that your latest order went out on April 24th - and that you canceled the subscription after the order was already created.
By stopping the subscription, unfortunately you don't automatically cancel the latest order as these two are separate.
I'll reach out to you now as well so we can figure out what we'll do with the products you've received :)
I hope this also explains the situation and if there are any other potential issues, I'm sure we'll be able to work it out!
Dom - VITAMAN USA
Awesome response to a problem with my order
The delivery was fine, but when I opened the box, the hair gel container was not sealed properly, and the unit leaked.
Also, the shampoo I received was a problem because I couldn't get the pump to function and had to take the pump out and pour the shampoo onto my hand while having my shower.
However, after sending my concerns, VITAMAN responded quickly and replaced the products without hassle or delay. That's more than I expected, and it made me a dedicated customer!
Regards, Daniel St. Andrews
26 March 2023
Reply from VITAMAN USA
Hey Daniel, thank you for your honest feedback - we really appreciate it!
I'd like to assure you that this is definitely not our standard operating procedure for our products and our packages - I've always reached out to you to make sure the issue is solved ASAP!
Dom - VITAMAN USA
The three products arrived quickly and…
The three products arrived quickly and in nice packaging. The products are exceptional and my husband’s hair has regrown back in the middle where he was bald. Also, no more itchy, flaky scalp!
22 March 2023
Reply from VITAMAN USA
Hey Anne, thank you very much for your lovely review - we really appreciate it!
We're happy to hear that your husband's hair had improved drastically. After all, that's the VITAMAN Difference we always talk about :)
Dom - VITAMAN USA
I've been using the shampoo
I've been using the shampoo, conditioner and the leave in conditioner for a while now and they are excellent. My hair always feels softer after it dries. I had one issue with a bottle not being able to pump and they sent me a whole new bottle without hesitation. So great product and great customer service. Highly recommend.
25 March 2023
Reply from VITAMAN USA
Hey Dana, thank you very much for leaving us a review - we really appreciate it!
We're happy to hear that you've noticed an improvement in your hair and thank you for the kind words! It really means a lot to all of us at VITAMAN :)
Dom - VITAMAN USA
Product descriptions were accurate
Product descriptions were accurate. Shipping was fast. Great experience.
22 February 2023
Reply from VITAMAN USA
Thank you very much for your review Jeff - we really appreciate it!
We're happy to hear you had a great experience with us and we're 100% confident that won't change any time soon :)
Dom - VITAMAN USA
The delivery speed and the quality of…
The delivery speed and the quality of VITAMAN products makes this my primary choice!
25 January 2023
Reply from VITAMAN USA
Hey Boris, thank you very much for leaving us such a lovely review - we really appreciate it!
And it's always awesome to hear from an amazing VITAMAN such as yourself :)
Dom - VITAMAN USA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.