Ordered a bomber jacket 3rd January 2026 has not arrived not answering emails where is my money!!!!!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
THIS BRAND IS FRAUDULENT. DO NOT BUY FROM HERE. The clothing quality is Shien but the charge is houseofbc. The dresses comes out really ill structured and is not coherent with the photos. Last but n... See more
Company replied
SCAM. Ordered a dress in January which arrived too big and the quality was definitely not 80$ worth. When I tried to return the dress they refused and offered me a pitiful 30% refund, which I denied.... See more
Update: I am unable to reply, but the dress I purchased was in fact a total rip off of the Clio Peppiatt x Annies Ibiza Midnight Beaded Dress. I am requesting a refund from PayPal. These reviews a... See more
Company replied
Company details
Written by the company
Vittoria Vaneti was born out of a passion for fashion that celebrates the strength and elegance of every woman. Inspired by Italian tradition, we create pieces that help each customer feel confident, authentic, and ready to face any challenge.
Contact info
8 THE GREEN STE R, 19901, Dover, United States
- info@vittoriavaneti.com
- vittoriavaneti.com
1.4
Bad
48 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star reviews are absolutely untrue
5 star reviews are absolutely untrue! I recently ordered one dress with them, and was told it was coming from Italy or the US. Instead it came from China, and was poor quality. After reaching out to the customer service team, they offered me 75% refund, but I still didn’t get my money back. I would recommend that anyone thinking of buying from this brand DON'T!
4 March 2025
Unprompted review
They need to refund me
They need to refund me, however they’ve been making up excuses for two weeks now as to why they can’t do that…
Be careful.
Also half of their pictures are stolen from House of CB
27 February 2025
Unprompted review
5 star reviews are absolutely untrue
5 star reviews are absolutely untrue! I recently ordered one dress with them, and was told it was coming from Italy or the US. Instead it came from China, and was poor quality. After reaching out to the customer service team, they offered me 50% refund. I have since pursued a case with my bank to get my money back. I would recommend that anyone thinking of buying from this brand DON'T.
23 February 2025
Unprompted review
Reply from Vittoriavaneti
Hi Tanisha, we're truly sorry that your experience did not meet expectations. At Vittoria Vaneti, we value our customers and take quality concerns seriously. Our team has already reached out to assist you, and we’re here to help find the best possible resolution. Regarding our reviews, we assure you that all customer feedback is genuine and comes from real shoppers who have shared their experiences. If you haven’t already, please email us at info@vittoriavaneti.com, and we’ll do our best to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Stay away, SCAMMERS!
I strongly advise against shopping here. My experience with this store was absolutely terrible. I ordered two dresses, and when they arrived, they were cheap, poorly made, and completely unwearable. The dresses looked NOTHING like the photos on the website, which are clearly stolen product images. This is fraudulent advertising at its worst.
When I contacted customer service, I was met with a manipulative offer to keep the defective items for a partial refund. They falsely claimed that return shipping would cost $30–$50, which is completely untrue—the total cost for the dresses and shipping was under $10. They tried to make me pay for return shipping, even though the items were defective and misrepresented.
This store is unprofessional, misleading, and dishonest. I will be opening a dispute with my payment provider because they refused to offer a fair resolution. I want to warn others—do not fall for the misleading images or the false promises.
If you value your time, money, and trust, stay away from this store.
13 February 2025
Unprompted review
Reply from Vittoriavaneti
Hi Valeria, we're truly sorry to hear about your experience, and we understand how frustrating this must be for you. At Vittoria Vaneti, we take customer satisfaction seriously, and we strive to ensure that every customer is happy with their purchase. We want to clarify that we do not use stolen images—our product photos showcase the designs we offer, and we stand behind the quality of our items. If you have received something that does not meet your expectations, we would love the opportunity to make things right for you. Please reach out to us at info@vittoriavaneti.com, and our team will be happy to assist you in finding the best possible solution. We appreciate your feedback and are here to help!
PLZ DO NOT BUY
PLZ DO NOT BUY. TOTAL SCAM. I WOULD GIVE ZERO STARS IF I COULD. Totally on me I clicked purchased on an Instagram ad—last time and learned my lesson. Store sells products which look nothing like the photos and refuses to honor return policy. I emailed multiple time for a refund and they “bargained” for a 25%, 50%, and finally 75% refund as their “final offer”. They market as being an Italian small business but have a Chinese shipping address. Furthermore they do not provide a shipping label for the return.
12 February 2025
Unprompted review
Reply from Vittoriavaneti
Hi Shalo, we're truly sorry to hear that you’re unhappy with your experience. At Vittoria Vaneti, we aim to provide high-quality products and excellent customer service, and we regret that we didn’t meet your expectations. Our team has already reached out to assist you, and we’d love to resolve this situation for you. Please email us at info@vittoriavaneti.com, and we will do our best to find a solution that works for you. Your satisfaction is important to us, and we appreciate your feedback.
BE CAREFUL
BE CAREFUL, IMPOSTOR!!!!
I ordered two dresses, one in black and one in beige (Rosalind Maxi Dress). I believed in „hassle-free returns“ and „30 day money back guarantee.
I just wanted to return the beige one, first they offered me 10% if I keep the dress. Then 30% and then 50%. I got very annoyed and forced again to get a label. They really send me the adress so that I can pay for about 50€ to ship that package from Germany to China. VERY DISAPPOINTING!!! THE COMMENTS ABOUT RETURNS MUST BE FAKE!!!!!!! Find yourself dresses in shops which are worth it. Shame on them!
7 February 2025
Unprompted review
Reply from Vittoriavaneti
Hi there, we're sorry to hear about your experience. We truly value our customers and want to find the best solution for you. Please email us at info@vittoriavaneti.com, and our team will assist you further. Our reviews are authentic and from real customers who have shared their honest feedback. We strive to provide high-quality products and transparent service, and we’re here to help resolve any concerns you may have.
5 STAR RATINGS ARE BOTS
All 5 star rating for the brand are from bots, comments are 100% AI written. It ain’t coincidental that they all just have one review and all sound so robotical. @Trustpilot please do something! they are scamming people and their current rating is not reflecting reality.
As I mentioned in my other review, this brand is SCAM! Bad quality & different design from pictures. Wasted 120 euros on 2 dresses and both were cheap copies from China probably worth 5 euros each. If you want more detail read my other review.
9 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Micaela. we're sorry to hear about your experience. We take customer feedback seriously and want to make things right. Please email us at info@vittoriavaneti.com, and our team will assist you in resolving this issue. Regarding our reviews, we assure you that they are 100% authentic and come from real customers who have shared their genuine experiences. We value transparency and strive to provide high-quality products and service. We’re here to help!
Really poor quality.
Really poor quality.. like really bad. I went to file a return and I realised they don't take return, just exchanges or gift cards!? I don't want to order anything else.
29 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Melanie, we're so sorry to hear that you’re not satisfied with your order. We take great pride in our products and want to ensure you have the best experience with us. Please email us at info@vittoriavaneti.com, and our team will be happy to assist you in finding the best solution. We're here to help!
Shipping is always quick and…
Shipping is always quick and straightforward, and the quality of the product is exceptional. This is my fifth time ordering, and they never let me down!
9 January 2025
I strongly recommend not to buy…
I strongly recommend not to buy anything from this brand . I ordered 11 days ago, my order is still not even send. I paid for express delivery (supposed to be send in 2-5 days). The worst customer service, you will mostly talk with bot. I doubt I will ever receive my order.
24 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Kaja, we sincerely apologize for the delay with your order and for not meeting your expectations, especially after selecting express delivery. This is not the level of service we strive to provide, and we truly regret any frustration caused. Please contact us at info@vittoriavaneti.com with your order details so we can look into this and provide you with accurate updates. Thank you for bringing this to our attention, and we appreciate your understanding.
Scam
I am trying to add a couple of pictures of my purchase so that you know what/where you should not order! Please do not order from here. My dress is called "Celestia" and what I received should be called "fallen angel from h×××" . Horrible quality,full of holes, stiches coming off. Just pay 50 more and order a proper dress.
21 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi there, we’re truly sorry to hear about your experience with your Celestia dress. This is certainly not the standard we aim to uphold, and we deeply regret any disappointment caused. Quality is a top priority for us, and it’s clear that something went wrong with your order. We’d love to resolve this for you. Please contact us at info@vittoriavaneti.com so we can investigate further and provide a solution, whether it’s a replacement, a refund, or any other way to make things right. Your feedback is invaluable and helps us improve. We hope to hear from you soon!
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM IF YOU DO NOT WANT TO LOSE MONEY
I had to cut my credit card and get a new one because of this scammer! I am also trying to get my money back because I never received the item I ordered from them.
The 5-star reviews here are all AI-generated. Their website is fraudulent and scams people into buying products they will never receive or products of super low quality that do not match the photos (which they steal from other brands too btw)
They steal photos and designs from brands like House of CB and fool us into purchasing with fake AI reviews and stolen photos and videos on their website. Their address says Delaware but the product based on their tracking info comes from China. THEY WERE PREVIOUSLY VITTORIO VANETI which received many bad reviews already here in Trustpilot hence the new website.
They also won't cancel or refund my order even though it hasn't shipped yet so I had to contact my bank.
21 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Allison, we deeply regret to hear about your experience and the frustration it has caused. We take your concerns seriously and would like to address each point to help resolve this matter. Firstly, we are sorry if you have faced any difficulties regarding your order or refund process. Please rest assured that we are committed to providing clear communication and assisting with your concerns. We encourage you to reach out to us directly at info@vittoriavaneti.com so we can investigate your order and work toward a resolution, whether that involves a refund or other assistance. As for your feedback on our reviews and product quality, we understand the importance of trust and transparency. All feedback, whether positive or critical, is valuable to us, and we continuously strive to ensure a genuine experience for our customers. We acknowledge the concerns raised about shipping origins and are actively working to improve this process to avoid confusion. We hope to have the opportunity to resolve this for you and restore your trust. Thank you for bringing these issues to our attention.
THIS BRAND IS FRAUDULENT
THIS BRAND IS FRAUDULENT. DO NOT BUY FROM HERE.
The clothing quality is Shien but the charge is houseofbc. The dresses comes out really ill structured and is not coherent with the photos. Last but not lease they make return process extremely difficult, asking you multiple times to accept 50% refund and keeping the products. The other option is to return the parcel at your own expense to an address in China. The products don't worth 50% of what I pay and by no means will I wear them outside.
17 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Steph, we sincerely regret that your experience has not met your expectations. At Vittoria Vaneti, we take pride in being an authentic brand dedicated to providing high-quality products and a satisfactory customer experience. We apologize if the items you received were not as expected or if the return process felt challenging. We want to make things right for you. Please reach out to us at info@vittoriavaneti.com, and we will personally assist you with your concerns, including addressing any issues with the quality or return of your items. Your trust is important to us, and we are here to ensure your concerns are fully resolved.
ABSOLUTE GARBAGE
ABSOLUTE GARBAGE
1) reviews are fake
2) return address is in delaware on their website but they gave me an address in china
3) they offered me 30% refund at first, then 50% after I asked for a full refund
4) customer service is great! if you want to be gaslit and have your time wasted
If you want all the tea, I'll spill it
15 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Jessica, Thank you for taking the time to share your feedback. We deeply apologize for the inconvenience and frustration you’ve encountered, particularly with the return process and refund options. At Vittoria Vaneti, we truly value our customers and are committed to addressing any concerns promptly. We’ve sent you an email with further details—please check your inbox. We’re eager to resolve this matter and ensure a better experience for you. Thank you for your understanding, and we look forward to hearing from you soon.
Quality is not what it advertised
Reviews are fake,quality is horrendous.
If it seems to good to be true then it probably is, learnt my lesson the hard way do not recommend purchasing from this company as the website is misleading and not a true representation of their products, shein quality at best.
9 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi There, Thank you for your feedback. We’re sorry to hear about your experience and would like to address your concerns promptly. . Please know that our products are sourced from authorized distributors and meet our high-quality standards. To assist you further and find a resolution that works for you, could you kindly provide your order details to info@vittoriavaneti.com? Our team is here to help and will do our best to resolve this matter as quickly as possible. We hope to hear from you soon.
These reviews are mostly fake beware!
Update: I am unable to reply, but the dress I purchased was in fact a total rip off of the Clio Peppiatt x Annies Ibiza Midnight Beaded Dress. I am requesting a refund from PayPal.
These reviews are mostly fake beware!! They have dresses that are from other brands on their website. They say they are from Italy but it’s a crap quality fake store from China! Their website looks pretty legit so it’s easy to get caught out.
3 January 2025
Unprompted review
Reply from Vittoriavaneti
Hi Alesha, We sincerely apologize for the confusion and inconvenience. We’ve reviewed your order placed on January 2, 2025, and it is being processed, though it hasn’t shipped yet. Order processing time is 24-48 hours. We are working to fulfill it as quickly as possible. Please rest assured that our products come from authorized distributors and meet high quality standards. We’ve also sent you an email with more details, kindly check your inbox. Thank you for your patience.
ITS A SCAM GIRLS
ITS A SCAM GIRLS! Do not buy from their scam website! Contact your bank for a refund immediately if you’ve already placed on order! SCAM SCAM SCAM
24 December 2024
Unprompted review
Reply from Vittoriavaneti
Hi Judy, we’re sorry to hear about your concerns. We take all feedback seriously and are committed to resolving any issues. Please contact us directly at info@vittoriavaneti.com, so we can assist you further and address any misunderstandings.
Do not buy from here
Do not buy from here, ordered 'high quality dress' which was absolute tat. Nightmare getting through to anyone and they are very avoidant to give you information on how to return even though my dress has a grease stain on it! Avoid at all costs.
12 December 2024
Unprompted review
Reply from Vittoriavaneti
Hi Ella, we sincerely apologize for your experience. We understand how frustrating it must have been and want to assure you that this is not the level of service we aim to provide. After reviewing your case, we see that the return details have already been provided, and we are here to ensure the process goes smoothly for you. If you need further assistance or have additional concerns, please don’t hesitate to reach out—we’re committed to making this right. Thank you for allowing us to address this matter.
Under no circumstances use this…
Under no circumstances use this company, I thought I was a savvy shopper online. When my daughter sent me a link to a dress she wanted for a party, I checked and it seem a legitimate site, I ordered the dress which said 48hr delivery from Italy , when I tracked it , it was coming from India and took almost 3 weeks. When it arrived the packaging was burst open. The dress had a corset top and silk bottom, the finish of the dress was horrendous and the colour of the corset was a different red from the skirt. The next stage is returning it even though the customer service communication was good hence the 1 star, I now have to return it at my own expense to china which could then take 28 days to get a refund. Please do not use this shop stick to places like Oh Polly and ASOS were you know you are getting what you pay for.
5 December 2024
Unprompted review
Reply from Vittoriavaneti
Hi Donna, we sincerely apologize for the experience you had with your order. It’s disheartening to hear that the dress did not meet your expectations, and that the delivery process fell short. We truly regret the inconvenience caused by the return process and the timeframe involved. Your feedback is invaluable, and we are actively working to improve our delivery and product quality standards. Please rest assured that we’ll review your case and do our best to make things right. Thank you for bringing this to our attention.
Never buy anything from this website
They sent me a wrong item and they say I have to pay the shipping cost to return the dress back which was not my fault.
I have requested a refund two weeks ago and still they are saying that they sent the request to their team
23 November 2024
Unprompted review
Reply from Vittoriavaneti
Hi Moj Zol, we sincerely apologize for the inconvenience caused by this experience. We understand how frustrating this must have been, and we deeply regret the mix-up with your order. Please rest assured that we’ve already sent you an email regarding your refund, and we’re eager to resolve this matter promptly. We’re committed to ensuring you feel valued and supported as our customer, and we hope to hear back from you soon so we can finalize the process. Thank you for your patience and understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.