We’ve been using cardpayment trough store alot, and making over 100-150.000€ card payment with no problem. Started to using Viva.com because we visiting customers outside our shop and want to take ca... See more
Company replied
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Review summary
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Reviews shaping this summary
They moved me from a free service to a subscription without notification.. they said they emailed me but i never received anything and they declare that their tos allows them to do this. No email noti... See more
Company replied
They promote in Greece that you ll have pos service in 4 days ... 18 days now still waiting and they cant find the problem on documents. Dont allow you to talk on phone only chat (sometimes bots) to g... See more
some kind of scam, first payment comes, account blocked, stay away Dear Customer, For security reasons, kindly provide documents proving the context of the below transaction(s) (i.e.... See more
Company replied
Company details
Written by the company
We are viva.com: A European Tech Bank, with presence in 24 countries. We are the first European payment services provider entirely cloud-based, over Microsoft Azure. Viva.com is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes providing processing services through our own platform. We offer businesses of all sizes an opportunity to accept 38+ payment methods including a wide variety of card schemes, digital wallets, local payment methods and more! We are a licensed E-Money Institution, based on the provisions of European Commission’s PSD1 and PSD2 Directives with passporting rights and E-Money license across the entire EEA-31 region. Viva Payments Services S.A. is authorised by the Financial Conduct Authority under the Payment Service Regulations (registration number 900595) for the provision of payment services.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
2.8
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked since 15 days ago to close my…
I asked since 15 days ago to close my business account. I contacted them more than 4 times… they always say that I will receive an email… I did not receive any email.
I advise you not to open an account with this company, customer service is awful and they cannot resolve easy queries like closing an account.
1 November 2024
Unprompted review
Reply from viva.com
Dear Dario,
Thank you for taking the time to share your feedback on Trustpilot.
We apologise for the inconvenience you experienced while using viva.com's products and services.
Our team has further investigated your issue and your account is now deactivated. We have also sent you an email to inform you on the matter. We apologize for the delay that was caused by a miscommunication on our part.
Kind regards,
The viva.com team
Very pleased with the overall…
Very pleased with the overall collaboration so far.
14 November 2024
Unprompted review
Reply from viva.com
Dear Zisis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Always helpful...!!!
14 November 2024
Unprompted review
Reply from viva.com
Dear Toto's Travel Transfers & Tour,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Easy to use
Easy to use, cheap and works with all types of credit cards
13 November 2024
Unprompted review
Reply from viva.com
Dear Людмил,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
great
I've found Viva Wallet to be incredibly useful, especially for sending payment requests to my customers. The platform makes it simple to generate and send requests, which streamlines the payment process and helps me keep track of transactions more efficiently. My customers appreciate the ease of use, and it saves me time managing invoices and follow-ups. If you’re looking for a reliable, user-friendly payment solution, Viva Wallet is a great choice
13 November 2024
Unprompted review
Reply from viva.com
Dear customer,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
They make receivables and payments easy.
They make receivables and payments easy.
12 November 2024
Unprompted review
Reply from viva.com
Dear Konstantinos,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Instant money to my bank account and…
Instant money to my bank account and low fees
13 November 2024
Unprompted review
Reply from viva.com
Dear Dimitra,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Excelent
Very usefull mobile app, ready to use everywere.
Excellent tool for POS also
12 November 2024
Unprompted review
Reply from viva.com
Dear Georgios,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
THEY HAVE A LOW COMISION
THEY HAVE A LOW COMISION, A SIMPLE APP AND THE MOST IMPORTANT IS THAT YOU CAN TAKE YOUR MONEY IN THE SAME DAY FROM YOUR ACCOUNT.
12 November 2024
Unprompted review
Reply from viva.com
Dear George,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
excellent service and ease of use
excellent service and ease of use of their e-banking platform. The user interface is intuitive, making it simple to manage my accounts and transactions. The customer service team is always responsive and helpful, ensuring a smooth banking experience. Highly recommend Viva for anyone looking for reliable and efficient payment services!
12 November 2024
Unprompted review
Reply from viva.com
Dear Andreas,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear Mary,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
the best app
12 November 2024
Unprompted review
Reply from viva.com
Dear Sir/ Madame,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Best Payment provider for a small businesses in Cyprus!
we've been cooperating with Viva for many years, no even single complaint or delay so far! recommend!
12 November 2024
Unprompted review
Reply from viva.com
Dear Alexander,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
great for business
12 November 2024
Unprompted review
Reply from viva.com
Dear Vlad,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear Max,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
They look (until now) like human beings…
They look (until now) like human beings than machines collecting money for other people to find when they "gone".
16 November 2023
Unprompted review
Reply from viva.com
Dear Mixalis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Very good experience
Very good experience . good and honest company . Good taxes
11 November 2024
Unprompted review
Reply from viva.com
Dear Sérgio,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
The best and the most helpfull
11 November 2024
Unprompted review
Reply from viva.com
Dear "Corfiot Ionian",
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Very good and reliable service.
11 November 2024
Unprompted review
Reply from viva.com
Dear Valentin,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Shockingly awful customer service
Shockingly awful customer service. Bought in ‘subscriptions’ without any notification, unable to speak to a human being with out paying £12.99 a month for the privilege , and they make it virtually impossible for you to close your account. Dreadful company, avoid at all costs.
23 October 2024
Unprompted review
Reply from viva.com
Dear Peta,
Thank you for taking the time to share your feedback on Trustpilot.
We apologise for the inconvenience you experienced while using viva.com's products and services.
Our team has replied in written to your registered email address to inform you on the issue you faced, and that your account is now closed .
The viva.com team
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