Viva Expeditions Reviews 505

Was great at organising multiple tours into a single itinary and making sure transfers etc where all taken care of.

Beke our Destination Specialist was an absolute rockstar.

One thing to keep in mind was Viva was booking these tours through other tour providers, where some of them also then booked with a seperate provider. Between them, our travel agent and the other two agencies... there are a lot of people clipping the ticket on what you pay.

We had a great time and thought the value was there, but I think Viva needs to build more direct relationships with the end tour operators.

We so enjoyed our trip to Mexico with Viva Expeditions. Everything was top-notch, including all of our guides, hotels, food, and experiences. Our Signature Mexico in Depth with the inclusion of the Butterfly Sanctuary tour, Bonampak, and Yaxchilan, were incredible: truly a once in a lifetime, priceless experience.

Great trip. Viva was very responsive from start to finish.

Being in our mid seventies, we asked our travel agent to organise a trip to Brazil and Argentina to tie in with a cruise we were doing to Antarctica. Our agent used Viva Expeditions to organise it for us and the itinerary turned out to be perfect. We were travelling with another couple and the husband had a walking and balance issue and had a prosthetic arm. All our transport had to be wheelchair friendly and the accommodation had to have walk in showers etc. Viva organised all this exceptionally well. All our day trips had excellent English speaking guides who all turned up exactly on time in roomy air conditioned vans with excellent drivers, they were very accommodating for our needs, souvenir shopping, food and drink stops, etc.
Our trip turned out absolutely fantastic with no hassles, we had so much fun, we wouldn’t hesitate to use or recommend Viva Expeditions to anyone.

personalised support and an itinerary that met our needs.

Driver transits all great, all arrangements and tours were exceptional except of course the error made by Latam on our return flight

The staff on this lovely ship were fantastic. They tailored every day to our needs and made our trip spectacular.

Flor always got back to me punctually. If she didn't know the answer to one of my many questions she'd find out and get back to me.

Viva and Bryony in particular, were fantastic. The Ross Sea Odyssey trip was to mark my retirement and be our "once in a lifetime" experience, and Viva were instrumental in organising and advising. The expedition thoroughly fulfilled our expectations, so thanks to you all.

Pia was kind and patient with sorting out the billing process

Everything went very well. No snags or snafu.

Tara was very responsive to any email sent and worked with me, as I got the necessary medical approval that I could travel. However, I felt pressured to make a booking ASAP to secure a cabin, where in I found once on, that the ship was not fully booked. So, now I am questioning why I had to pay (abt 8K more) so much more than the going rate.
UpDate
Thank you Tara for that really informative reply which shows that I had no idea about what fully goes on behind the scenes to visit such a very special place as the NZ Sub Antarctic Islands; and I am glad there are these conditions to protect these precious islands flora, fauna and environment.
Yes, those that paid less than me, had booked earlier than me, I obviously didn't know how pricing works for cruising. I hope your reply is kept by Trust Pilot, as I am sure many people looking at reviews will now have a better understanding how these expedition cruises work with regard to passenger numbers, permits etc. The cruise and experience was just amazing and a month later, I am still on a high from this wonderful experience.

Great guide and driver to/from Valparaiso and guide in Valparaiso

We were in trepidation about all the flights, connections and pickups associated with our tour booked by Viva however everything went as smoothly as it possibly could. We trusted their advice on what and how to do things and their recommendations suited us perfectly. Hotels were fabulous with excellent food and service. Would throughly recommend Viva

PIA KNARSTON with Viva Expeditions has been very diligent in organizing the tour details for our group. Excellent service! Job well done!

We had a wonderful trip to Chile, from the Atacama desert to Patagonia. Everything went smoothly. We were picked up on time, the guides were good and the day trips suggested to us were excellent. We enjoyed every minute. We highly recommend Viva expeditions.

We had an awesome holiday.
The accommodation, transport and package was perfect.

Pia worked diligently with us through the entire process, answering our questions, giving us regular updates and providing all of the necessary information to make this an easy, enjoyable experience. She was knowledgeable and kind.

Beke was fantastic from the moment we booked and throughout the entire trip, providing support and guidance every step of the way. She truly made our New Zealand trip a once-in-a-lifetime experience. I would highly recommend her!

I had 2 things on my bucket list: experience a white Christmas and see the Northern Lights. Thanks to Viva Expedition, i can tick these items off my list! Beke, my travel agent, helped me book a tour “Follow The Lights” for December which covered Norway and Finland, as well as pre and post tour accommodation in Oslo and Helsinki. Beke was fantastic and patiently answered my many questions about the tour. She also helped me sort out my cabin selection on the Hurtigruten ship as well as the optional shore excursions. One of the excursions was cancelled due to inclement weather and she is currently following Hurtigruten up on the refund. Outside of this one small issue, the trip on a whole was amazing and we had the best time, even seeing the Aurora on multiple occasions. Thanks Viva Expedition, for helping me make a trip I’ve dreamt about for a long time into reality!