This is a Canadian company and although I live in Canada, the order ships from the U.S. After more than a month, I still hadn't received my order, and the Shop tracking was not updating. After they ad... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went back and forth 4 times about shipping and Karen refused to answer a question regarding shipping information. They use Shop/Shopify that wants access to scan your email. I was asking if there was... See more
i ordered the triple strength omega 3's 180 count and take 2 a day, they lasted just over a month. i wasn't paying attention on the length of time between ordering. 2nd time i ordered viva naturals tr... See more
I havent received my package after almost 2 weeks. i got 2 tracking numbers and both don't work. I didn't get much help from the stuff either who seems not to understand or may be not care about the... See more
Company replied
Company details
Information provided by various external sources
We believe ingredients are perfect just as Mother Nature made them. Discover organic food, supplements, beauty & essential oils just for you.
Contact info
100 Sheppard Ave E. Suite 700, M2N 6N5, Toronto, Canada
- 1-800-921-8482
- customercare@vivanaturals.com
- vivanaturals.com
1.5
Bad
886 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally Satisfied.
29 October 2019
Unprompted review
I have been using viva natural products…
I have been using viva natural products for few years, great product and service
28 October 2019
Unprompted review
Every detail perfect no problem with…
Every detail perfect no problem with delivery excellent packaging
27 October 2019
Unprompted review
Superior Customer Service
I found the Viva brand on Amazon for 2 of the products I purchased, almost immediately after completing my purchase on the Viva Naturals website. It was a weekend so their customer service was closed. I sent an email asking if they could remove those 2 items from my order. Early Monday morning I received a phone call letting me know they had already taken care of it! Excellent customer service I'd say!
27 October 2019
Unprompted review
easy to take plus we have not been sick…
easy to take plus we have not been sick since we been taking them.
26 October 2019
Unprompted review
I havent received my package after…
I havent received my package after almost 2 weeks. i got 2 tracking numbers and both don't work. I didn't get much help from the stuff either who seems not to understand or may be not care about the situation. I am in need of Vitamin D, so now I will just order from somewhere else because I don't know if or when I will receive my order. After almost 2 weeks there no updates
26 October 2019
Unprompted review
Reply from Viva Naturals
Hi Samira,
Thanks so much for your review! I am so sorry for this experience. There was a delay with your order but, unfortunately, when it's in the hands of the courier we can only do our best to contact them to see why there is a delay. We tried everything we could to speed up this process and again, we sincerely apologize. You have been provided with a complete refund for your order and I hope you can give us another chance in the future! Please feel free to contact us at customercare@vivanaturals.com if there's anything else we may assist with. :)
Viva Naturals Customer Care
It has made a drastic change in my…
It has made a drastic change in my health for the better.My cholestrol has gone down 30 pts and triglycerides by 70 since my last blood work 3 months ago.Thank You so much for this great product.
26 October 2019
Unprompted review
should take money off cards / send out…
should take money off cards / send out things i did not order
26 October 2019
Unprompted review
Reply from Viva Naturals
Hi Norma, thanks so much for your review!
It seems like you may be referring to an auto-ship you set up. If you would like to cancel it, you may do so within your account, or contact us directly and we're happy to help. :)
Viva Naturals Customer Care
I have been a customer for years and…
I have been a customer for years and have always been satisfied.
25 October 2019
Unprompted review
I have been buying Krill Oil from Viva…love them and their products
I have been buying Krill Oil from Viva for years and their products are excellent and their service is fantastic. They ship quickly and give great customer service. I highly recommend them and cannot live without my Krill Oil. Great for the memory and immune system
25 October 2019
Unprompted review
Viva Naturals Krill Oil is great…
Viva Naturals Krill Oil is great stuff!! These are the best caps around in the krill oil or the overall fish oil or omega 3 category! I will take these way above all the rest!! They just work-- gives me a sense of feeling good, or a mental high when I take them! WELL WORTH the price!! Plus, the last shipment I received was packed shockingly well!! Each bottle was bubble wrapped very well and all were sent in a standard box instead of a mailer--- excellent job! Very little chance of breakage!!
25 October 2019
Unprompted review
Helped with my Knee pain
Helped with my Knee pain. Referred to a friend who also had Knee pain and he said it helped him also.
25 October 2019
Unprompted review
Vitamin C excellent
Vitamin C excellent, service and auto delivery perfect!
25 October 2019
Unprompted review
Really like your service
24 October 2019
Unprompted review
Love this product
Love this product and by buying 4 and getting 2 free I save $10 per container. Helps with my Cholesterol level.
24 October 2019
Unprompted review
Great Product Excellent service.
Their phone help and after sales service is excellent and they stand behind their product and are very pleasant to deal with.
23 October 2019
Unprompted review
Amazing fish oil!
This site provides amazing fish oil! I found them through the labdoor reviews and I'm very satisfied. The fish oil fit my budget, especially when I use the autorenew. I live in Toronto and it generally takes less than a week to get the pills.
The customer service is great too! I chatted online with a rep and she was very helpful and resoled my issue :)
23 October 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.