I had a great experience working with VivePrinting. The communication was clear throughout the process, and the team was very responsive and helpful from initial design to final delivery. The pac... See more
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VivePrint accepted payment in full for five hundred custom boxes at their quoted rate-then, weeks later, claimed an 'error' and insisted on an overcharge. When push came to shove, they didn't even bot... See more
Viveprinting is very helpful and responsive! We were super fussy and made several changes to our designs but they did everything to help us. Both Sam and Zack are great and delivered some great cust... See more
My experience with this company was amazing! Their prices were extremely competitive and the finished product was top notch. Customer service was very helpful. I am so grateful to Zack Martin... See more
Company details
Written by the company
Viveprinting is a customer-centered, solutions-based online print shop, which provides state-of-the-art personalized and commercial printing services to global businesses. We, at Viveprinting, visualize your need, feel it, believe in it, and start shaping it into a reality. We exactly know how to design, print, and deliver your message to change perceptions and bring your clients as close to you as possible. Millions of printings are produced each year with peerless stylistic uniqueness and delivered at the doorsteps of our valued customers in Europe and the Americas. We have around 500 exceptionally qualified and technically expert staff who have been hand-picked from various countries to ensure that extraordinary customer service is extended to those who appreciate only the finest for their brands. We feel incredibly pleased to have secured all these years the trust and confidence of our clients, as we strive to be a dependable partner for their B2B customers. Most of our clients are print shops, advertising agencies, re-sellers, marketing firms, and corporate brand consultants. Our Global Presence https://viveprinting.co.uk/ https://viveprinting.com/ https://viveprinting.ca/ https://viveprinting.ie/
Contact info
Vision House 104 Nechells Place, Unit 2 Carlton Business Center, B7 5AB, Birmingham, United Kingdom
- 01212704727
- info@viveprinting.co.uk
- viveprinting.com
4.3
Excellent
25 reviews
Hasn’t replied to negative reviews
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I didn't have a very good experience…
I didn't have a very good experience unfortunately. This company kept trying to add extra charges despite already giving me a quote and made up figures that they couldn't justify. When I continued to question them on this they just decided to ignore my email. They wasted a lot of my time which is quite bad. I felt they were dishonest.
26 November 2020
Unprompted review
Reply from Custom Boxes | Viveprinting
We are really sorry to hear about this. We tried to check your case but unfortunately could not find any records. In custom printing, the prices are based on the specifications provided and if the requirement changes, there is a change in the price. If the specifications are not changed from the first quote, we will honor the prices for sure. If you can please provide some more details about your inquiry, we can definitely look into it. Moreover, the prices are subject to change based on the final artwork(if not provided in advance). Again we are sorry for the inconvenience caused.
My experience has been fantastic so…
My experience has been fantastic so far. They are by far the most responsive and helpful printing company I've come across. I couldn't be more pleased with my experience.
18 September 2020
Unprompted review
HIDDEN CHARGES _- AVOID
HIDDEN CHARGES _- AVOID
CHARGES NOW PAID BY VIVE AFTER SEVERAL DISCUSSION Score upgraded. Ask for full breakdown of ALL costs would be mt recomendation, product is fine but nobody wants unexpected bills especially when HMRC are involved (VAT)
I used viveprinting.co.uk and thought I was contracting with a UK company. The goods were delivered by Omega Technologies followed shortly after by a bill from DHL for duty and VAT. There was no mention of this in the invoice or discussions leading up to the purchase.
On Chat Zack and Mike, who it seems are covering UK and USA, made several promises that they would and sometimes had already paid the bill plus lots of incorrect information like DHL are a private company, just ignore the bill from which it became evident they have no understanding of import duties (or were just trying to avoid the issue saying anything they thought would make me go away).
I'm now in the position of trying to get DHL to change charging to Vive. Failing that it will have to be a letter to the Directors of Vive plus an invoice for the import fees and if that isnt paid a winding up order. Fortunately via chat I have their written agreement they will pay the charges.
2 September 2020
Unprompted review
Reply from Custom Boxes | Viveprinting
Hi Leigh,
First of all we apologies for any inconvenience it may have caused. After raising this issue, we worked immediately to resolve this at our top priority. We are really happy that you are satisfied with the solution. We are all about customer care and it is our utmost priority to see every customer satisfied with the product quality and services. We are also pleased that you liked the product quality and willing to work with us in the future. We will definitely look forward to serve you in the future again.
Thank you for your feedback and we will make sure to improve this in the future.
Great Service
Zack at Viveprinting was very responsive and great to work with. The boxes turned out great! We will be using them again.
7 July 2020
Unprompted review
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