Vivid Reviews 

29,286
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The app is very intuitive, the pocket help make things and separate funds really easy. I also love the free debit card for shopping instead of the typical bank card in most banks that cost extra. And... See more

Company replied

Rated 4 out of 5 stars

For the time being, I’m very happy with my Vivid freelance account. I just find it lacks certain features—like transfer limits or security filters—and it’s frustrating that even with the Prime... See more

Company replied

Rated 5 out of 5 stars

Timing perfect ! But combination with my wallet are not friendly .I´m find a Way ... ? Greeting´s from WB PS : Answer in German,thanks

Company replied

Rated 5 out of 5 stars

Where is the best banking app on the whole world? It is vivid because I’m using them since almost 2 years now and I can promise all of you. My money is secure. The customer service is the best and alw... See more

Company replied

Company details

  1. Financial Institution
  2. Investment service

About Vivid

Written by the company

The right app for you

Vivid is an all-in-one financial platform for personal, business and freelance accounts. Open multiple IBANs, get virtual and physical cards, earn high interest and cashback, invest in your future, and give yourself all the tools for success.

Dare to dream: over 1 million Europeans downloaded the app to grow their money.

Vivid Business
for Companies & Freelancers

  • Free registration in minutes with free subscription
  • 4% annual interest rate on your money*
  • Up to 10% cashback on card purchases
  • Unlimited IBANs
  • Instant SEPA and international transfers
  • Free business cards
  • Unlimited card spending limits
  • Easy bookkeeping tool
  • AI-powered invoicing feature
  • Add team members and set permissions
  • Mobile and web access

Vivid Personal
for your daily finances

  • Up to 15 Pockets with their own IBANs
  • Up to 4% cashback on card purchases
  • 3% annual interest rate*
  • Instant top-ups with cards
  • Share a Pocket with friends and family
  • Trade stocks, ETFs, and cryptos
  • Up to €1000/month free withdrawals
  • Get rewarded for every friend you invite

With Vivid, managing your personal and professional finances is easy, flexible and 100% transparent.

Your money, your rules.

Click here to learn more about Vivid.

Apple and the App Store logo are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC.

Vivid Money S.A. provides accounts, cards and payment services for Vivid Business and Personal. Vivid Money B.V., a financial institution authorised and regulated by the Dutch Authority for Financial Markets (AFM), provides investing services, Interest accounts and Interest Rate Pockets and Vivid Digital S.r.l provides Cryptocurrency services.

*The promotion is valid for the first 4 months after opening an Interest Account for all plans. Thereafter, you'll receive the regular interest rate as per your plan. This rate applies to funds up to 10 million EUR.

Smart finance tools for modern businesses

Written by the company

Earn daily interest
Boost your balance by generating daily returns on your funds with an Interest Account (provided by Vivid Money BV)!
Unlimited IBANs for all your needs
Send money in seconds with SEPA Instant or internationally with SWIFT.
Free VISA cards with up to 10% cashback
Minimise your expenses with rewards on every card purchase.
Bookkeeping made easy
Connect with over 50 German banks and 300+ banks across Europe to centralise all your transactions in one place.
AI-powered invoicing tool
Scan and pay invoices using your phone or by uploading documents. Generate invoices and email them to clients via your Vivid account.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(29,286)

10,066 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and good

I enjoy using it

23 July 2026
Vivid logo

Reply from Vivid

We are truly grateful for your wonderful feedback! It's uplifting to know that our work has brought you joy.

Rated 5 out of 5 stars

Excellent service

Excellent service

29 July 2026
Vivid logo

Reply from Vivid

What a joy to hear your thoughts! We are all thankful for your wonderful feedback and are thrilled to know our dedication shines through.

Rated 1 out of 5 stars

Stay away if you are a small business…

Stay away if you are a small business or founder!

As someone who works in UX/Service Design, this was without a doubt the worst onboarding process I have ever experienced.

What should have been a straightforward account opening for a single-person German UG (clean record, completely legitimate) turned into a month-long nightmare:

Salami tactics: Instead of requesting all required information upfront, they sent endless follow-up emails asking for "one more thing" after every reply—and even requested the same info twice.

Extreme delays: Every submission was followed by days of silence. Meanwhile, my business was completely blocked from paying urgent invoices.

Zero transparency: After a month of frustration, they simply closed my account application via a generic email with zero explanation.

If you run a real business and need a reliable banking partner, stay far away from this online bank. Unorganized, unresponsive, and completely disrespectful toward business clients.

28 July 2026
Unprompted review
Vivid logo

Reply from Vivid

Hi Malte,

Thank you for sharing your feedback regarding your onboarding process with us.

We are very sorry to hear that you encountered difficulties during the account opening process. We understand how important a smooth onboarding process is. However, financial institutions sometimes make such decisions to comply with legal and regulatory requirements and adhere to their terms and conditions. These measures are taken only when necessary to protect all our users and to remain compliant with the applicable laws and regulations.

Should you require further explanation, please feel free to contact us via chat or email. We are always ready to answer your questions.

Best regards,
Your Vivid Team. 💜

Rated 5 out of 5 stars

Perfect

Perfect. Easy to handle

27 July 2026
Vivid logo

Reply from Vivid

How wonderful to read your review! We sincerely appreciate your kind words and are so pleased to know you had a smooth experience with us.

Rated 5 out of 5 stars
Vivid logo

Reply from Vivid

We appreciate your feedback immensely. It’s heartwarming to know that our efforts have had a positive impact on your experience.

Rated 4 out of 5 stars

Very flexibel

Very flexibel, most of the problems are answered in Chat, if not customer service are available all the Time.

27 July 2026
Vivid logo

Reply from Vivid

We’re so glad to hear you found our support helpful! Your trust really keeps us motivated to deliver exceptional service every day.

Rated 5 out of 5 stars

Exilent

Service is very good 😚

25 July 2026
Vivid logo

Reply from Vivid

Thank you so much for your kind words! Your positive feedback fuels our enthusiasm and pushes us to maintain high standards.

Rated 2 out of 5 stars

Nu merge cardul

21 July 2026
Vivid logo

Reply from Vivid

Bună, Florin,

Îți prezentăm sincerele noastre scuze pentru problemele cu care te-ai confruntat în legătură cu o tranzacție cu cardul. Aceasta nu este experiența pe care ne propunem să o oferim clienților noștri prețuiți.

Cazul tău este important pentru noi și dorim să ne asigurăm că va fi rezolvat în mod eficient. Echipa noastră te va contacta în curând pentru a rezolva problema.

Cu respect,
Echipa Vivid 💜

Rated 4 out of 5 stars

Super,zelo zadovoljen in korektno do…

Super,zelo zadovoljen in korektno do njih v vseh pogledih

26 July 2026
Vivid logo

Reply from Vivid

It’s wonderful to know that we could make such a positive impression on you; your satisfaction truly inspires us to keep striving for excellence.

Rated 5 out of 5 stars

Super convenient

Enjoying using it

25 July 2026
Vivid logo

Reply from Vivid

We’re thrilled to hear that you’re enjoying everything! Your trust and support genuinely energize us and affirm our commitment to providing great service.

Rated 5 out of 5 stars

Great service

Great service

25 July 2026
Vivid logo

Reply from Vivid

We truly value your uplifting feedback! It inspires our team to keep focusing on delivering outstanding experiences.

Rated 5 out of 5 stars

Great Customers Service

Great Customers Service. Was talking to Gee and felt absolutely comfortable !

17 July 2026
Vivid logo

Reply from Vivid

How fantastic to hear! We’re thrilled that you felt at ease during your conversation, and it truly brightens our day to know you had such a positive experience.

Rated 5 out of 5 stars

Ihvh

Whoooooooo

24 July 2026
Vivid logo

Reply from Vivid

We sincerely appreciate your enthusiasm! Your support is invaluable to our team and drives us to continue our journey.

Rated 5 out of 5 stars

Easy

Very easy to start use

24 July 2026
Vivid logo

Reply from Vivid

What a joy to receive your feedback! We appreciate your trust and are delighted that you found the process so accessible.

Rated 5 out of 5 stars

Very nice and fast experience

Very nice and fast experience

24 July 2026
Vivid logo

Reply from Vivid

We're so pleased to hear you had a pleasant encounter with us! Your feedback brings a smile to our faces and encourages us to keep doing what we love.

Rated 5 out of 5 stars

Very very good

Very very good

23 July 2026
Vivid logo

Reply from Vivid

Thank you so much for sharing your thoughts with us! Knowing that we have positively impacted your experience truly inspires our team.

Rated 5 out of 5 stars

Prompt response to my issue and clear…

Prompt response to my issue and clear information throughout the discussion. It was a very helpful interaction

23 July 2026
Vivid logo

Reply from Vivid

What a delight to read your feedback! We're overjoyed that you found our interaction to be beneficial and supportive.

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