The service is good, but the only problem I had was I payed and my order cancelled itself but the customer service helped me with this.
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The user interface was simple enough and easy to use which made the process of getting and buying a particular item very easy. The codes for gift cards are also delivered instantaneously, unlike some... See more
Company replied
The online platform works seamlessly to make purchases. Have been dealing with vivid gold for a while now; from buying PS store credit frequently to a racing chair and kit. No disappointments to date... See more
Company replied
Improve on sending the license key as soon as the client make s the purchase
Company details
Written by the company
We provide “alternative” payment rails for digital content purchases via Q-Commerce platform of digital gift cards to consumers in Africa.
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- digital@vividgold.africa
- vividgold.africa
4.7
Excellent
213 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Improve on sending the license key as…
Improve on sending the license key as soon as the client make s the purchase
7 April 2026
Vivid Gold delivers consistently
1 March 2026
The service is good
The service is good, but the only problem I had was I payed and my order cancelled itself but the customer service helped me with this.
2 April 2026
its first and simple
6 March 2026
WhatsApp team availability and quick…
WhatsApp team availability and quick response as always.
1 March 2026
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the kind review. We're glad our WhatsApp team could assist you quickly. We always aim to stay responsive and make sure our customers get the help they need as fast as possible. Looking forward to serving you again.
Reply from Vivid Gold - Gift Card Marketplace
We’re glad you appreciated the quick response. We always aim to assist our customers as fast and efficiently as possible. Looking forward to serving you again.
Easy purchase process with fast gift…
Easy purchase process with fast gift card processing. Good exchange rates, definitely value for money
9 February 2026
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the great review. We're happy to hear that you found the purchase process easy and that the gift card processing was fast. We also work hard to offer competitive exchange rates so our customers get the best value for their money. We truly appreciate your support and look forward to serving you again.
Vivid Gold is a reliable and efficient…
Vivid Gold is a reliable and efficient gift card marketplace that delivers exactly what modern digital buyers need: speed, simplicity, and trust. The platform now runs on a 100% automated digital code delivery
9 February 2026
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the thoughtful review. We’re glad to hear that you value the speed, simplicity, and trust we strive to deliver. Our automated digital code delivery is designed to make the experience seamless and efficient for modern digital buyers. We truly appreciate your support and look forward to continuing to serve you.
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your feedback. We’re glad you had a good experience overall, and we appreciate your suggestion about improving our response time. We’re continuously working on making our service even faster and more efficient. Thank you for supporting us, and we look forward to serving you even better next time.
Quick and easy purchase
3 January 2026
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your review. We're glad to hear your purchase was quick and easy. We aim to keep the process simple and seamless for all our customers. We appreciate your support and look forward to serving you again.
A professional team that gave me the…
A professional team that gave me the right services. Bought 2 consoles with Vivid as well as multiple digital games through their psn codes. Keep up the good work.
2 January 2026
Reply from Vivid Gold - Gift Card Marketplace
Thank you so much for your kind words and for choosing Vivid Gold. We’re glad you had a great experience with both the consoles and PSN codes. Your support truly means a lot to our team.
We look forward to serving you again, stay golden ✨🎮
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the great feedback.
We’re happy to hear you appreciated our quick and reliable service. Looking forward to serving you again, stay golden ✨🎮
Immediate delivery.
2 January 2026
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the review.
We’re glad you enjoyed the immediate delivery. Always happy to deliver fast and reliably, stay golden ✨🎮
Reply from Vivid Gold - Gift Card Marketplace
Thank you so much.
We appreciate your support and are glad you enjoyed our services. Looking forward to serving you again, stay golden ✨🎮
I've bought a number of gaming products…
I've bought a number of gaming products from them over the years. Swift delivery, good customer service. Would 100% recommend
3 August 2025
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your continued support over the years.
We truly appreciate your trust in us and are glad you’ve consistently enjoyed our swift delivery and customer service. Your recommendation means a lot, stay golden ✨🎮
The convinience
5 December 2025
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the feedback.
We’re glad you enjoyed the convenience, we aim to make gifts card easily accessible with easy seamless payment. Looking forward to serving you again, stay golden ✨🎮
Got a PS card for the wrong market
Got a PS card for the wrong market. Unfortunately Vivid Gold could not switch the cards.
5 December 2025
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your feedback and for sharing your experience.
At the point of purchase, all disclaimers are clearly highlighted, including the note that digital gift cards are region specific and non refundable once issued. We always encourage customers to confirm their console or account region before completing a purchase to avoid this situation.
We understand how frustrating this can be and truly appreciate your understanding. Please feel free to reach out to our team anytime for guidance before future purchases, we’re always happy to help.
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