While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often finding them as described and of good quality. Several people appreciate the quick and easy ordering process, with some noting timely delivery and good communication throughout. The customer service is frequently highlighted for being friendly, polite, and responsive, helping with order tracking and product inquiries. However, some people were dissatisfied with the product quality, citing issues like ill-fitting parts or items that failed after installation. Delivery service also received mixed feedback, with some experiencing slow shipping, lack of updates, or even incorrect delivery addresses. A portion of customers reported negative experiences with customer service, mentioning difficulties with refunds, lack of accountability for mistakes, and poor communication regarding order status or product issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed dissatisfaction, citing issues... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report fast and efficient... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast shipping, quick... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers report dissatisfaction, citing... See more

Quality

People report ambiguous experiences with quality. Many customers express dissatisfaction, citing issues like... See more

Based on these reviews

Rated 4 out of 5 stars

Bought a new hood for my 2005 mustang, the product was as described and looks better than anticipated. Delivery was slow but being from Canada it was expected. Did not expect the price for tariffs if... See more

Company replied

Rated 4 out of 5 stars

Ordered headlights for daughter's subaru. The lights came in a couple of days. Put them in last weekend and everything worked as advertised. Quick easy and what I ordered. Pleased with the experience... See more

Company replied

Rated 4 out of 5 stars

Arrived on time, good quality part it seems and feels like, waiting on getting it all situated but got a dual tip muffler for my 2002 Saab 9-3 turbo anniversary edition and I'm excited to see how it s... See more

Company replied

Rated 2 out of 5 stars

I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. This company is just a third party seller. All item... See more

Company replied


Company details

  1. Car accessories shop
  2. Tuning Automobile

Information provided by various external sources

VividRacing offers Quality Performance Auto Accessories and Auto Parts. Fast shipping and huge discounts off retail.


Contact info

3.4

Average

TrustScore 3.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Am very satisfied with the service and…

Am very satisfied with the service and the quality parts os the PRL air intake thanks guys keep the hard work

28 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hi Manuel - glad you were satisfied with the service we offered and that you were happy with the air intake you purchased. Thanks again!

Rated 5 out of 5 stars

Everyone here was very helpful

Everyone here was very helpful, My order arrived a little earlier than expected! Definitely will be ordering more parts through them!

10 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Saint - glad we were helpful when you needed us, and happy you were pleased with your order! Thank you.

Rated 5 out of 5 stars

I had a great experience from vivid…

I had a great experience from vivid racing, I bought headlights and they fit perfect and everything! They arrived with no damage and I was very happy!

24 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Blake - Awesome to hear! Thanks for your feedback.

Rated 4 out of 5 stars

Ordered headlights for daughter's…

Ordered headlights for daughter's subaru. The lights came in a couple of days. Put them in last weekend and everything worked as advertised. Quick easy and what I ordered. Pleased with the experience, something I have come to not expect from online ordering.

19 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hi Canute - really great to see you were happy with the headlights you ordered for your daughters vehicle! We hope she likes them too. Thanks again!

Rated 1 out of 5 stars

Won’t process order

Placed an order almost a month ago. No updates on status. Called the support number, was told they will check. Never heard back.

9 December 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hi - we're sorry for the lack of communication on your order, and lack of follow up. We're going to pass this to our team, who should be able to contact you directly on this. Thank you for your patience!

Rated 4 out of 5 stars

Quality product

Overnight shipping could have gone quicker but overall great product. IRP Triple grip clutch definitely out performs stock!

7 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hi Brandon, we're glad to hear you're impressed with the IRP Triple Grip Clutch and that it's outperforming your stock one! We apologize if the overnight shipping wasn't as quick as expected, but we appreciate your understanding and your business. Enjoy the enhanced performance!

Rated 5 out of 5 stars

Turning it around

My experience with vivid racing was outstanding. I was able to find the exhaust system I wanted at the best price. They were also very responsive and delivered quickly.

14 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's wonderful to hear, Tom! We are thrilled that you had an outstanding experience with Vivid Racing and were able to find the exhaust system you wanted at a great price. Thank you for recognizing our responsiveness and quick delivery; we appreciate your business!

Rated 1 out of 5 stars

TERRIBLE COMPANY-DO NOT TRUST

Absolute terrible company and experience. Purchased 4 Rotiform wheels for GTI, about $1600 total. A week later I get an email that wheels are out of stock and cannot be backordered. I simply asked for a refund. That was 5 weeks ago. NO refund & ZERO response from anyone at Vivid. Please AVOID!

10 October 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hello Andy, we sincerely apologize for the unacceptable delay regarding the refund for your Rotiform wheels order. We understand your frustration and want to confirm that our accounting team is aware of this specific issue and is actively working to resolve your refund as soon as possible. We appreciate your patience while we finalize this and will be in touch shortly with an update.

Rated 4 out of 5 stars

Good quality, on time

Arrived on time, good quality part it seems and feels like, waiting on getting it all situated but got a dual tip muffler for my 2002 Saab 9-3 turbo anniversary edition and I'm excited to see how it sounds!

6 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Naoh, thanks for the great feedback! We're glad your dual-tip muffler for your 2002 Saab 9-3 arrived on time and that the quality looks excellent.

Rated 5 out of 5 stars

Friendly and good at sending…

Friendly and good at sending information. The parts in and working. Thanks guys

3 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Zach, we really appreciate the kind words! We're thrilled to hear that you found our team friendly and effective at keeping you informed about your order. It's great news that your parts are in and working well—thanks for choosing Vivid Racing!

Rated 5 out of 5 stars

What about now

I’m re writing my review because I went off and did my own thing and it looks good but there’s still an inch gap from the fenders that’s noticeable up close. But it’s a nice hood design. I couldn’t get my hood to close properly when I first installed it because it looks like the hitch on the hood was off centered and I’m marking up location for hood pins instead and it looks a lot nicer.

4 November 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Hi Damon, we appreciate you reaching out and sharing your experience with the hood fitment. To help us properly assist you with this issue, please fill out the warranty form found on our website so our team can review the specifics and coordinate a resolution right away. The form can be found here: https://www.vividracing.com/customer-returns-i-112934.html

Rated 1 out of 5 stars

Terrible experience with Vivid Racing

Terrible experience with Vivid Racing, incorrect inventories (in which the guy put me on hold to confirm everything was in stock) and when they cannot fulfill entire rim and wheel package as the rims that were supposed be there are mysteriously discontinued but have already shipped $40 lug nuts they stick me with a $45 shipping protection meant for the entire package on just the lug nuts.
Buyer beware.

9 October 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thank you for bringing your difficult experience to our attention. We sincerely apologize for the inventory discrepancy and the resulting issue with your wheel package; managing thousands of products with ever-changing stock can occasionally lead to these frustrations, even after initial checks. We understand your concern about the $45 shipping protection fee and want to clarify this immediately—please reach out to us so we can fully resolve this incorrect charge and ensure you're taken care of. Message me at Boss@VividRacing.com with your order number.

Rated 5 out of 5 stars

Vivid was great to deal with and helped but Braum Seats are trash.

Vivid was great to deal with and helped me through the process of ordering Braum seats. However the Braum seats are by far the most uncomfortable seat I have ever sat in. No padding, seat is hard in all areas. Will never but a Braum product again. I tell everyone to stay away from this product.

29 July 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

We appreciate the great review, Devin. Shoot us an email about those seats and we'll see what we can do. Thanks!

Rated 3 out of 5 stars

Lacks Install Instructions

Product came as ordered but has no install instructions. No links or information or documentation. This product is correct for my vehicle and year.

21 October 2025
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

DJ - Sounds like there is may have been a mis-shipment by the manufacturer. Can you shoot us an email so we can review further? Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look