This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
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Company details
- Bicycle Shop
- Cycling Club
- Bicycle wholesale
- Bike accessories store
- Outdoor sports shop
- Sporting Goods Shop
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.2
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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This company's neglectful
My battery hasn't been changing for months I have been calling but they just keep on giving me the runaround⁷
4 September 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you have. If you need to replace the battery, please contact our customer service via email (service@viviebike.com) and inform the customer service of your order number and your request. They will provide you with corresponding support after verifying the situation. Thank you!
The bike was ordered in december and…
The bike was ordered in december and came with a bent rim. I have been trying to get a replacement wheel and rim, but am told the replacement is coming and it never came. Customer service is horrible. I would not by a Vivi bike, Look elsewhere for ebike.
11 February 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!
Battery charger
On your end your staff were very helpful and were very friendly, by battery is defective and am going to need another one and I will be getting back to you
18 February 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for your kind words about our staff. We apologize for the issue with your battery. Please reach out to us, and we will assist you in getting a replacement as soon as possible. Thank you!
I purchased a replacement rim for my…
I purchased a replacement rim for my ebike that was under warranty. I was still forced to pay full price even though it wasn't a year from date of purchase. Thanks for over charging me.
16 February 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience. According to feedback from the customer service department, they asked you for your electric bike order number, but you did not provide it. Without the order number, we cannot verify the order information and thus cannot offer you warranty services, only free technical support. We hope you understand.
If your electric bike is still under warranty, please contact our after-sales customer service via email (service@viviebike.com) as soon as possible, and provide them with your order number. After verifying the order information, they will provide the necessary parts replacement service. Thank you!
Difficult to deal with
Difficult to deal with, one email a day trying to resolve issue, was not resolved to my liking, have warned people against this company, why should I have to pay 80-150 to ship a bike back that I wanted to exchange for a different model, that I would also be paying more for. I would rather try to sell the one I have and buy from a different company that has descent customer service. Have already warned friends and family to spend a little more and buy anything but ViVi trash.
15 February 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for any inconvenience caused during your shopping experience. According to our return policy, if you wish to return an item, please ensure that the original packaging and all tags within are intact, and that the bicycle is unused, unworn, and in a resalable condition. Additionally, for returns not due to quality issues, we do not cover the shipping costs.
Since the bicycle you purchased has been opened and used, and there are no quality issues, you will need to bear the shipping costs if you wish to return it. If you decide to keep the bicycle, we can offer you a discount of up to $100 on the purchase of another model. You can inquire about the specific discount code by contacting our customer service via email at service@viviebike.com. Thank you!
I really love the bike ..
I really love the bike ... and have absolutely no complaints. It performs as well or better than e-bikes that are considerably more expensive and I have ridden it quite a lot already. I've shown it to several friends ... and wouldn't be at all surprised if they bought from you as well!
17 February 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your love and recognition of VIVI electric bikes. We are committed to providing high-quality electric bikes for every customer. If you encounter any problems during future use, please do not hesitate to contact our customer service immediately via email (service@viviebike.com). We will do our best to solve any issues you may encounter. Finally, we wish you a pleasant life. Thank you!
We love the our new fat tire Vivi bike!!!
We love the. Ike and prompt responses to all of our emails! We would highly recommend Vivi!
14 February 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your bike and that our prompt responses have met your expectations. Your recommendation of Vivi means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your recognition of our products and services. If you encounter any problems during the subsequent use, please do not hesitate to contact us via email (service@viviebike.com). Thank you!
No one works at this company. All Calls & Emails Ignored
I bought 2 ACE01 Bikes for my sons for Christmas. After less than 30 days the back brake mechanism on one of the bikes no longer works, making it VERY unsafe to ride. I have called this company, emailed (3 different email addresses) and used their online chat! (Says they're offline) NO ONE ANSWERS! Once they have your money you are on your own. There is no customer service or warranty help. I now have to buy my son ANOTHER bike after paying $1000 for this one. Take your hard earned money somewhere else! There are better bikes from better companies. VIVI is just here to make a quick buck! Shameful and VERY disappointing!
3 February 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Valued Customer: We sincerely apologize for the unsatisfactory after-sales experience you've encountered. We have forwarded your situation to the VIVI customer service department. Based on the information you provided, they have contacted our technical team to perform a diagnostic assessment on your bicycle.
As soon as the diagnosis is complete, they will promptly respond to you via email (service@viviebike.com) with a corresponding solution. Please be assured that we take your feedback seriously and are committed to resolving the issues you've faced. We appreciate your patience and understanding!
no instruction manual
no instruction manual, no way to ensure that the new ebike controller was reset to the proper factory
19 January 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We are sorry that the controller you purchased does not come with a manual. If you are not sure whether the controller has been reset to the correct settings, please contact our after-sales customer service as soon as possible via email (service@viviebike.com) to inform the customer service of the problem you are experiencing and provide relevant pictures or videos. They will contact a professional to check your bicycle and assist you in completing the correct settings. Thank you!
Bike works great love it goes fast af
Bike works great love it goes fast af. Built good.
19 January 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your recognition of VIVI electric bicycles. If you encounter any problems while using the bicycle, please do not hesitate to contact our after-sales customer service in time via email (service@viviebike.com). They will assist you in solving the problems you encounter. Thank you!
I bought one on September 29th 2024 and…
I bought one on September 29th 2024 and at 280 miles the front wheel bearing blew out. Still dealing with them for 2 weeks,Evidently vivi does'nt give a rats ass about fixing thier screwups. Would't recommend anyone buying their bikes! January 28th and still haven't received the promised replacement wheel! February 3rd still no replacement wheel. All I get is something about the chinese newyear holding up the replacement. Do the Chinese take the whole damn year off!
27 December 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: We are deeply sorry for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly.
Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email (service@viviebike.com). They will contact professionals to perform technical diagnosis on your bicycle and provide you with replacement support for the corresponding parts. Thank you!
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
Defective wheel and slow resolution.
The bike was ordered and came very quickly. It was well packaged and looked good. Assembly was not very difficult, but the front tire would not hold air. It turns out that there was a hole right through the tire and the inner tube.
I sent an email to customer service and received a reply within a couple of days indicating that they could send me an inner tube. This would mean that I would have to repair a tire myself. Being in my 70s, I am not inclined to do bicycle repairs. I, instead, would then need to hire someone to do the repair. Since this is a brand new bicycle, I do not feel that is my obligation to have any time or financial involvement in correcting the defects that were the responsibility of the quality control team at Vivi.Ebikes.
I have made a couple of suggestions to resolve this issue, including sending me an inflated tire on a front wheel and a return label to return the defective wheel that came on the bike I received. Additionally, I suggested that they find a bicycle repair shop near my home that can fix the tube and tire and pay the appropriate cost for doing so including my fuel cost and time to have this done.
Since the bicycle is unusable as it was delivered to me Vivi E-bikes needs to take full responsibility for making this right without trying to impose this obligation and added expense on me.
If these reasonable suggestions are not suitable to the company, they need to accept the bicycle as a return since the product does not meet the standards necessary for the intended use as it was delivered to me.
17 December 2024
Reply from Vivi Electric Bike
Dear customer: We sincerely apologize for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly.
Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email. Please check your inbox at your earliest convenience for further details.
We propose the following solution: We will send you a new inner tube free of charge. Once you receive it, please take your bike to a nearby bicycle repair shop for installation. We will cover all repair costs associated with this issue.
Thank you for your patience and understanding. We appreciate the opportunity to resolve this matter and ensure your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you!
I have been waiting for an update on my…
I have been waiting for an update on my purchase! Have not received item and takes forever for someone to get back to you! The bike was a Christmas gift. The only thing my son wanted! He will have no bike for Christmas! We ordered it Dec7 and now it’s the 21st! We were supposed to get it Dec 15 the latest! And nothing! Don’t buy from here! I can’t believe I fell for this! Ridiculous
7 December 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: We sincerely apologize for the delay in your order. We understand your frustration, especially given that this was meant to be a Christmas gift for your son. Our customer service team will be contacting you within the next 24 hours with a detailed update on your order status and to discuss how we can make this right for you. We appreciate your patience and understand the importance of this gift. We will try our best to resolve this issue as quickly as possible and ensure you receive your order in time. Thank you!
I wanted to send something back for a…
I wanted to send something back for a refund cause it was wrong I got nothing but a run around and whoever I was talking with was no help. Very unhappy with the service will never do business again with you
17 November 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you have had. We have arranged for after-sales customer service to contact you. They will arrange a return and refund for you as soon as possible after verifying the situation. Thank you!
The model that I purchased was not well…
The model that I purchased was not well represented in the generic manual that came with the package. I was glad that I had over 30 years of technical experience to fall back on during the assembly of the bike. I like it now that it is assembled but you almost received it back with those instructions. Just a suggestion if you want to stay with the generic manual. Use addendum sheets that specific to the model of bike.
19 November 2024
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you for taking the time to share your feedback. We sincerely appreciate your input and are grateful for your patience during the assembly process. We apologize that the generic manual didn't adequately represent the specific model you purchased. Your suggestion to include model-specific addendum sheets with the generic manual is excellent, and we thank you for this constructive feedback. We will certainly take this into consideration to improve our customer experience.
Reply from Vivi Electric Bike
Dear Customer: Hello. We apologize for any inconvenience you may have experienced with our after-sales service. Currently, we do not have a phone customer service hotline available. If you encounter any issues with the product you purchased, please contact our after-sales support team via email at service@viviebike.com. Provide them with your order details and describe the problem you're facing. They will assist you as soon as possible. Thank you!
Inferior New Tires
Purchased brand new and within riding only 11 miles BOTH tires went flat! Very dissatisfied considering I was following my son over those same paved roads on a different bike (from a different manufacturer) and my fat tires were just fine! Your customer service was nowhere to be found, particularly since there is no customer service phone number. The bike looks and rides great other than that.
29 November 2024
Reply from Vivi Electric Bike
Dear customer, Hello. We are deeply sorry for the bad shopping experience you have. If your bicycle tire bursts, please contact our after-sales customer service (service@viviebike.com) as soon as possible by email. Provide your order number and pictures of the ruptured tire to the customer service. They will contact professionals to perform a technical diagnosis for your bike and send you the new tires. In addition, we recommend that you keep the tire pressure between 30-60psi before riding, and check whether the tire is intact.
The motor came with a bad wheel…
The motor came with a bad wheel bearing. Locked up and spun the shaft. I'm beyond angry. I've spent over $400 on getting this bike back up and running. I'll tell my fallowers to stay away of your bikes. Your customer support is the worst. The part took more than the time you have on your website. And once I got the part it failed on the first ride.
8 October 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping experience you had. The electric bicycles in our store have a one-year warranty. If there is a problem with your bicycle wheel bearing, please contact our after-sales customer service (service@viviebike.com) in time by email and provide your order number and pictures of the bicycle failure. Our customer service will contact professionals to perform technical diagnosis for your electric bicycle and provide you with free parts replacement support and help you solve the problem. Thank you.
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