I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
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I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The wine has been RTS and still not…
The wine has been RTS and still not delivered to me.
13 April 2026
Reply from Vivino
Hi Brett,
Thank you for bringing this to our attention, we're truly sorry that your orderhas been returned to sender.
We understand how disappointing this must have been, but don't worry, our Customer Support team is here to provide you with a solution. One of our members reached out to you via email to resolve the issue with you as quickly as possible.
We appreciate your patience and look forward to solving this for you.
Kind regards,
Vivino | Customer Support
Ordering was easy
Ordering was easy, shipment arrived quickly and in perfect condition.
12 April 2026
It was simple and easy to order
23 April 2026
Order 4 bottles and hot an email that…
Order 4 bottles and hot an email that the order has been cancelled with no reason
12 April 2026
Reply from Vivino
Hi Mr Biton,
Thank you for your sharing your feedback and please accept our sincere apologies for any inconvenience caused by the cancellation of your order.
We completely understand how frustrating it is to look forward to a wine and see the order cancelled.
While we make every effort to keep our stock information up-to-date, there are still some rare instances where the product sells out before the system updates.
With hundreds of thousands of wines available and hundreds of partners, all trying to provide exciting wines and prices, there is a tiny chance of misalignment in our inventory for a few seconds. Also considering the fragile nature of wine, it's also very possible that some bottles we thought were in stock either broke or were found to be corked and had to be removed from circulation. We are continuously working on improving our inventory management systems to eliminate all possibilities of those situations, but it's a work in progress.
If there's anything else we can assist you with, or if you'd like help selecting a similar wine, we'd be happy to help.
Kind regards,
Vivino | Customer Support
Great Argentina wines at a resonable…
Great Argentina wines at a resonable cost and shipped quickly.
22 April 2026
Easy to order wine.
22 April 2026
Customer service reacted swiftly when my…
Customer service reacted swiftly when my order was not delivered due to an error of the delivery service.
22 April 2026
Unprompted review
I always have a great experience with…
I always have a great experience with Vivino. Highly recommend.
21 April 2026
Out of stock again/timeliness
Out of stock again. Hasn't shipped yet (2 days?), today is 23rd, ordered 17th
19 April 2026
Reply from Vivino
Hi Valerie,
Thank you for your feedback, and we’re very sorry that your order wasn’t shipped in full.
While rare, discrepancies between what a merchant displays on Vivino and what they have in stock at the time of purchase can occur. Factors like damaged bottles, unexpected stock issues, or large offline sales may mean a merchant is unable to honor the full order.
When no suitable substitutions are available, our fulfillment partners can adjust the quantity of wine they can ship without causing any dispatching delay. This ensures you still receive the available portion of your order promptly, while the rest is refunded.
We understand this can be disappointing when you’re looking forward to every bottle. On that note, you can add the unavailable wine to your Wishlist, so you can be notified if it will ever be available to any of our fulfilment partners.
To add a wine to your Wishlist:
1. Click the bookmark icon under the wine bottle image.
2. Once selected, the bookmark icon will turn gray.
We want to reassure you that we’re continuously working with our merchants to prevent such gaps and we appreciate your understanding.
If there’s anything more we can do for you, please do not hesitate to reach out - we're happy to help.
Kind regards,
Vivino | Customer Support
Impossible to correct delivery address
Ordering was easy
However, i made an error in the adress - street number should have been 89 - and it was impossible to correct
21 April 2026
Reply from Vivino
Hi Mr Verhelst,
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there.
In the meantime, the best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
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