Vivo Life Reviews 

8,495
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting clean ingredients, excellent flavors, and effective formulations that provide a noticeable energy boost throughout the day. Consumers also highlight the consistently reliable delivery service and easy-to-navigate website, making regular reordering extremely smooth and convenient. Some reviewers were not happy with subscription management, mentioning unexpected charges or difficulties cancelling recurring orders. A few other people also noted that certain protein powders did not dissolve properly in liquids, while others frequently reported frustrating delivery delays and extremely poor customer support communication.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great taste, clean ingredients,... See more

Quality

Consumers find quality to be a major highlight, with many reviewers praising the clean ingredients, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, efficient... See more

Order

Customers consistently note mixed experiences with order processes and subscription management. While many... See more

Service

Clients share satisfaction on service, frequently praising quick delivery times, helpful communication, and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel more energised and able to manage my day. Since starting my first bottle in April due to my absolute faith in this product I have recommended it to 4 of my immediate family . 4 members of m... See more

Company replied

Rated 5 out of 5 stars

A vegan protein powder without any artificial rubbish that tastes great. Its good on its own or with added fruit/yogurt etc. Noticed straight away that my pain levels went down. Theres also helpful ed... See more

Company replied

Rated 5 out of 5 stars

Great product. Ordered it as recommended by thelandofholly, on tick tock so was not a 100% sure how good it would be but very impressed. I don’t get that afternoon tiredness already. Felt the benefi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new multivitamin and found yours, I like the ingredients and can stop taking the b12 drops I was taking, I wish you used zinc sulphate though. I actually like the 2 pills a day thi... See more

Company replied



Company details

  1. #126 of 233 best companies in Fitness and nutrition

About Vivo Life

Written by the company

About us

We create clean, nutrient-dense functional foods and supplements.

We've been making the tough choices about our product formulas for almost a decade, so we can guarantee:

  • Easy to digest & nutrient-dense
  • Plant based
  • No artificial colours, flavours or fillers
  • Backed by science
  • Made in the UK

  • Our 30-day money back guarantee


  • Contact info

    4.5

    Excellent

    TrustScore 4.5 out of 5

    8k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.5

    All reviews

    (8,495)

    619 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Product is pure

    Product is pure, simple, unflavored, easy to use

    29 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Really glad it’s working well for you. Thanks for sharing!

    Vivo Life

    Rated 5 out of 5 stars

    Always use Vivo life

    Always use Vivo life
    Great product and great service

    26 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Matt,

    So nice to hear you keep coming back to us. Thanks for your support!

    Vivo Life

    Rated 5 out of 5 stars

    I love that I have it on subscription…

    I love that I have it on subscription and that I can always rely on it getting here before I run out. I have been feeling so much better since having my B12 daily and I would hate to run out of it

    28 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Pauline,

    So good to hear the subscription is keeping you stocked up, and even better that B12 has become such a valued part of your daily routine. Thanks for sharing this with us!

    Vivo Life

    Rated 1 out of 5 stars

    Ordered the Vivo B12 drops

    *** UPDATE* After a couple of emails Vivo have now sent me a replacement. However as expected the replacement has exactly the same problem. As suspected it's not user error, or a one off faulty bottle . It simply seems to be the wrong size pipettes being used for the product. Hopefully Vivo will eventually take note of all the posts and reviews commenting on the inadequate pipette and change them to ones more fit for purpose. But until then I will be saving my frustration and switching to a different brand of B12 drops ***

    Ordered the Vivo B12 drops. I really wanted to like this product and had intended to subscribe if I found it was helpful. However it failed in the most basic of things - getting it out of the bottle! The pipette appears to be the wrong size for the product, it does not fill enough to complete the 1ml dose. It only draws up a maximum of about 0.68. So you have to fiddle around sucking up and squirting back out amounts of the product and taking several doses to try and get it to add up to the full 1ml dose. Given that you have to then hold the product under your tongue for 30 seconds each time this all all ends up being a very frustrating process and one which I find ridiculous that customers are expected to carry out every day due to an obvious design flaw. When I emailed Vivo to ask the question of whether the pipette was just faulty or if they were all like that, they didn't answer that, however reading other reviews it is evident that they are indeed all the same and just not fit for purpose. I was given the rather obvious and patronising instruction that it was okay for me to do two half doses to make up to a whole dose! (Which, although blindingly obvious that this would indeed be okay, in practice it is not that simple when you have a pipette drawing up anything from 0.53ml to 0.68ml each time) I have requested another pipette fit for purpose, or a refund and have had no further reply to that from Vivo.
    It's absolutely crazy to manufacture an oral product designed to be used at a specific dose, then put it into a bottle that is not designed to dispense that product accurately and efficiently. Add to that the less than helpful and then absent response to my emails and I am starting to doubt this company. I hope I'm wrong and that they eventually do reply with a suitable response and solution.

    1 September 2026
    Unprompted review
    Vivo Life logo

    Reply from Vivo Life

    Hi Michelle,

    We’re sorry our initial response missed the point of your question and came across as patronising — that wasn’t our intention.

    We’ve reviewed your correspondence with our Customer Care team and can confirm that your request was followed up and a replacement was arranged for you. We’re glad we were able to find a solution, and we’ve also passed your feedback about the pipette directly to our product team for review.

    Thank you for taking the time to raise it with us.

    Anastasia
    Vivo Life

    Rated 5 out of 5 stars

    I feel more energised and able to focus

    I feel more energised and able to manage my day.
    Since starting my first bottle in April due to my absolute faith in this product I have recommended it to 4 of my immediate family . 4 members of my staff at work and at least 2 work colleagues .
    At 71 and still working full time I have no hesitation in recommending this product
    Thank goodness for VIVO !

    27 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Marie,

    What an amazing review to read! We’re so happy to hear how much of a difference you’ve felt, and the fact that you’ve shared our B12 with so many of your family, staff and colleagues genuinely means a lot to us. Thank you!

    Vivo Life

    Rated 2 out of 5 stars

    Difficult to get support and inconsistent stock availability.

    Always been happy with Vivo - been a subscription customer for over a year now, but it's only when you have a problem that a company shows what it's made of unfortunately...

    Currently trying to contact someone, but live chat very intermittent, waiting ages between responses, then the agent disappears. No phone number either only a web contact form.

    Re supply issues with Clean Protein - products that are designed to be taken consistently/every day are suddenly unavailable in any flavour, with no indication of when they will be back in stock. Not good customer service or stock availability it seems.

    3 September 2026
    Unprompted review
    Vivo Life logo

    Reply from Vivo Life

    Hi Sarah,

    We’re sorry you had such a frustrating experience getting the support you needed, especially after being with us for over a year.

    We’re glad we’ve since been able to speak with you directly and get everything sorted. We really appreciate your patience and the opportunity to put things right.

    If you feel your experience has changed since leaving this review, you’re of course welcome to update it, but either way, thank you for your honest feedback.

    Anastasia
    Vivo Life

    Rated 1 out of 5 stars

    The product is good but the customer…

    The product is good but the customer service is awful I am still waiting for my delivery , was cancelled due to package arrived damaged . I send them email I am happy to receive the replacement and seem like no one care and they just ignore my email now … very disappointed I have no words ..

    3 September 2026
    Unprompted review
    Vivo Life logo

    Reply from Vivo Life

    Hi Ilona,

    We’re really sorry you were left waiting for a response, especially after you had already confirmed that you wanted a replacement.

    We’re glad we’ve since been able to speak with you directly and get everything sorted. It was lovely to hear from you afterwards and know we were able to turn the experience around.

    We hope you’ll consider updating your review to reflect how things were resolved, it would mean a lot to our team.

    Anastasia
    Vivo Life

    Rated 5 out of 5 stars

    Arrived quickly

    Arrived quickly. Easy to use. Tastes pleasant.

    24 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Rosie,

    Great to hear! Glad you’re enjoying the taste and finding it easy to use. Thanks for sharing!

    Vivo Life

    Rated 4 out of 5 stars

    Great product for clarity and memory

    Great product for clarity and memory. Only issue is the dropper does not draw a full measure. This has been in very bottle I have used. However, I love that it is a glass dropper, instead of toxic plastic.

    23 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Lisa,

    Great to hear you’ve been enjoying the product! Thanks for flagging the issue with the dropper too, we will make sure this is passed on to our team.

    Vivo Life

    Rated 5 out of 5 stars

    No more B12 injections

    Great product and tastes good. Easy to administer and always arrives on time

    23 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Andrea,

    Great to hear you’re enjoying the B12 and that everything’s been arriving on time. Thanks for sharing your experience!

    Vivo Life

    Rated 5 out of 5 stars

    Vivo Life B12 Liquid

    Great product. Ordered it as recommended by thelandofholly, on tick tock so was not a 100% sure how good it would be but very impressed. I don’t get that afternoon tiredness already. Felt the benefits much quicker that other similar products Quick delivery as well

    24 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Louise,

    So good to hear you gave our B12 a try and are already noticing a difference. Thanks for taking a chance on us!

    Vivo Life

    Rated 5 out of 5 stars

    Quick to deliver

    Quick to deliver, low carb vegan product in recyclable packaging

    15 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Glad everything arrived quickly and you’re happy with the product. Thanks for the great feedback!

    Vivo Life

    Rated 2 out of 5 stars

    Ordered the unflavoured Clean Protein, can't recommend

    Ordered the unflavoured Clean Protein, and to start with it's worth saying a lot of brands have trouble doing a clean protein.

    On the positive side of things, this protein does mix well, it doesn't have a grainy taste or texture, and the delivery was pretty quick too.

    Unfortunately the taste of the unflavoured clear protein was not great, even when mixed with a post workout favourite like milk chocolate it couldn't mask the earthy taste of the protein (that's the best description I can come up with) - I have given it several tries over several days but it doesn't get better or be a taste you can get used to or get over, and unfortunately with the large bag being the only option now have 28 servings or so left that I don't want to use.

    Also worth mentioning that there was scoop in the bag, due to the company trying to limit plastic usage which is a worthy thing to do but the lack of scoop wasn't made clear on the page and is something that should have been flagged, and made an upsell on the basket page or part of the order process - especially when you then have to order one and it costs £5 including postage to then buy one. There are probably suggestions on adding various berries and other options to make a smoothie with this protein powder but ot me you shouldn't need to add that many other ingredients to make the taste palatable.

    Maybe other flavours of this protein would be better but I'm afraid for me, this one is not one to recommend

    25 August 2026
    Unprompted review
    Vivo Life logo

    Reply from Vivo Life

    Hi Dave,

    Thanks for taking the time to share your feedback. We’re glad you found Clean Protein smooth, easy to mix and that your order arrived quickly.

    As this is our Unflavoured Clean Protein, there are no added flavours to mask the natural taste of the plant-based ingredients, so we appreciate it won’t be for everyone. Our flavoured options may be a better fit, especially as we’ve recently updated the flavours across the range.

    Regarding the scoop, we don’t include one with every bag, but we appreciate your feedback that this could be made clearer when ordering, and we’ll pass this on to the team.

    Thanks for giving it a try.

    Vivo Life Team

    Rated 5 out of 5 stars

    Great taste the most natural protein…

    Great taste the most natural protein powder I have tried and it allows me to top up my protein during the day.
    It mixes in well with all of my other ingredients.

    17 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Andrew,

    Thank you for the great review! Glad to hear you’re enjoying Clean Protein and finding it easy to add to your day.

    Vivo Life Team

    Rated 4 out of 5 stars

    Swift delivery

    Swift delivery. Good product. Still in early days of trying it but can notice when I have missed a few days

    17 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Claire,

    Thank you for the review! Great to hear you’re already noticing a difference, even in the early days :)

    Vivo Life Team

    Rated 5 out of 5 stars

    Very happy

    I like the taste, even that is vegan it does not taste like beans. Always deliver on time!

    15 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Stephany,

    So happy to hear this! Great taste and on-time deliveries is exactly what we like to hear. Thanks for taking the time to leave us a review!

    Vivo Life

    Rated 5 out of 5 stars

    I already use the vitamin b12 so…

    I already use the vitamin b12 so thought I'd give the vitamin D3 and Omega 3 a go and I am finding an improvement already. Will be keeping this going

    7 August 2026
    Vivo Life logo

    Reply from Vivo Life

    Hi Laura,

    Love hearing this! So glad B12 has been a staple for you and that D3 and Omega 3 are joining the routine too. Thanks so much for sharing!

    Vivo Life

    Rated 1 out of 5 stars

    I have not received my order and did…

    I have not received my order and did not get any help from Vivo, shocking

    24 August 2026
    Unprompted review
    Vivo Life logo

    Reply from Vivo Life

    Hi,

    We’d really like to look into this and help, but unfortunately we’re unable to locate your order from the details provided in this review.

    Could you please update your review with your order number, or contact us at hello@vivolife.co.uk with your order details? Our team can then investigate what’s happened and help get this resolved.

    Vivo Life

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look