Vivup Reviews 2,386

After initially struggling with the Auto Chat on Vivup website, I found customer service number online and spoke to a member of the Vivup team - Millie. She was brilliant and sorted the issue I had quickly, politely and without complication.

I got a very quick response from Jill helping me update my name and email. Details were all updated within the hour! Communication was all very courteous, very good experience.

I ordered a garden furniture set and the table was not delivered along with the seating. Asa was very helpful and supported me by contacting John Lewis for me and ensuring the table was delivered at the next available time slot. Asa contacted me throughout to ensure every thing was in order and that I had received the table.

Very helpful when a returned parcel got lost - reassured me it would be resolved and it was!! Within 5 days of notifying of concerns the issue was resolved

Had a great experience with this company following an error i made. They rectified the problem straight away. Thanks

Fantastic support from the team when I had a query, Millie was incredibly supportive, knowledgeable and completed my request efficiently.

Asset to the team!

I would like to share my positive feedback about Vivup Customer Service, especially Rachel, who assisted me regarding an item I ordered that was missing and had not been delivered.

Rachel was very professional in handling my complaint and resolving the issue. I was already thinking of cancelling the order because I knew shipping could take a long time, but Rachel kindly recommended sending a replacement instead.

Thanks to her quick action and excellent customer service, the replacement item was delivered within 3 working days, just before I went on holiday.

I really appreciate Rachel’s efficiency, professionalism, and helpful attitude. She turned a frustrating situation into a very positive experience. Thank you, Rachel!

Millie from vivup handled my case. I had to return what I purchased and replacements recieved within 1 day.
Communication was quick and consistent. No extra costs. 100% pleased with service

I was so impressed with company’s service and Jay was so supportive and helped me so much

Customer service is excellent, very efficient and extremely helpful whenever I have needed to contact them. In comparison with previous dealings with other Employee Benefits schemes I cannot fault Vivup! Knowing that they are so reliable and trustworthy makes all the difference!

The customer service is wonderful. I can't fault how they handled my queries regarding my products. Thanks you to the team.

I was having a lot of trouble with my log in to the platform. Jill in customer services responded to my emails very promptly. With her help I was able to regain access to my account. Excellent service and communication.

Great customer service on retrieving my activation link. Helpful, checked in that everything was ok. Quick response.

When I opened my brand new TV unfortunately it had a massive crack through the screen that wasn't visible until switched on just a black screen with a smashed like. I followed the guidelines for damaged new goods sent the photos of the TV and packaging and next day was advised the damaged TV would be picked up and would I like a replacement... the answer was of course yes. The old TV was locked up by Dpd in the morning and my new TV was delivered by the end of the day.. cannot fault the communication and resolve to my query and replacement of faulty goods. Smooth easy process from start to finish... thank you Vivup and Curry's for your smooth and efficient service.. highly highly recommended!

I had to return a product and was helped by a wonderful gentleman called Andy he helped and sorted the return out swiftly excellent service I use vivup a lot and found it to be great

Wonderful service from Millie the representative from Vivup.
Fully keeping me in the loop when handling my return in a professional manner throughout
Many thanks Millie for a first class service

Good service all round. The lady I spoke to today was very patient gave me time to navigate, talked me through what I needed to do and I never felt rushed.

Good communication. Fast response regarding my query. Five star service.

Item not received by dpd to my address
It had been left at a post office
Said to vivup not received the item for home delivery
Told me to collect said no as not convenient and item was home delivery
They were very unhelpful especially the man called Mark who couldnt even spell my name right
Wont rush to use again

Mark was very helpful, kept me informed and pleasant to speak to. Resolved my question swiftly and efficiently. Thank you so much Mark!!