VIZ Insurance Reviews 

193
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, proactive, and supportive, making interactions pleasant and straightforward with clear explanations. Many people highlight the high level of service, noting prompt communication, efficiency, and a genuine care for customer needs, providing crucial support. Reviewers frequently mention the user experience as simple, quick, and easy, from initial quotes to managing policies, often completed in minutes. Customers also appreciate the competitive and affordable pricing, often finding it to be good value and beating other insurers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its outstanding quality and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting a streamlined and simple... See more

Customer service

Clients share positive opinions on customer service, highlighting that the company is easy to deal with and... See more

Price

Consumers find price to be positive, with many reviewers noting that the pricing is budget-friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The operator that took my call was knowledgeable and proactive as well as being very pleasant to deal with. Offered solutions and did what he said he would! Gives you confidence that should the nee... See more

Company replied

Rated 5 out of 5 stars

I organised my VIZ public liability insurance online for my cleaning business. The process was straight forward & easy to do via the website. I found the price was a tad cheaper than other insurance p... See more

Company replied

Rated 5 out of 5 stars

had a great experience dealing with this insurance company. From the start, the team was professional, responsive, and easy to communicate with. They took the time to explain everything clearly, answ... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding service from VIZ Business Insurance. The team was helpful, knowledgeable and easy to deal with from the very beginning. Insurance is something you hope you'll never need, but... See more

Company replied


Company details

  1. Business insurance company
  2. Insurance agency
  3. Insurance company

About VIZ Insurance

Written by the company

Nobody wants to think about business insurance. We’re experts in helping tradies get insured. Pick a policy you can understand and get started.

Build Your Policy With Cover For:

Public & Products Liability
Tools & Equipment
Tax Audit

For policies commencing on or before 30 June 2025, © VIZ Insurance Pty Limited ABN 49 615 973 487, AFSL 494857 (VIZ), acts as an agent under binding authority for RAC Insurance Pty Limited ABN 59 094 685 882, AFSL 231222 (RAC), the product issuer. For policies commencing on or after 1 July 2025 VIZ acts as an agent under binding authority for the insurer, Ivory Insurance Pty Limited (Ivory) ABN 54 608 092 566 (regulated by APRA). VIZ receives a commission from RAC and Ivory for policies issued which is a percentage of your premium.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(193)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Viz Insurance Great For The Handyman

Viz Insurance was very straight forward, easy to understand and apply. It has the right amount of cover for my needs as a handyman and I can increase that coverage as my business grows with cover for other needs such as my tools etc. Definitely recommend you take a look at Viz Insurance.

22 April 2026
VIZ Insurance logo

Reply from VIZ Insurance

Glad to hear we could help, Fred. If there is anything we can do in the meantime, let us know!

Rated 1 out of 5 stars

System Error

Your system changed to my OLD Bank Details then an email "Hiding" your ERROR and passing the blame.

31 March 2026
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Reply from VIZ Insurance

Hey Brian, you're right - this was our error. We recently updated our payment system, and some card details didn't carry across correctly. The email we sent regarding this should have been clearer about that, and we didn't intend for it to come across as passing the blame. We understand why it read that way and have updated that email in order to make it more clear in future.

We've love to get this sorted for you, please check your inbox for an email from our team.
Our apologies again,
Koby
Customer Agent
1300 216 226
VIZ Insurance

Rated 3 out of 5 stars

They are really easy to deal with

They are really easy to deal with, but they dont have an insurance policy for everything so because they couldn't help me today its lowered the rating im giving

27 March 2026
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Reply from VIZ Insurance

Thanks Stephen, we appreciate the honest review.

We have sent you an email regarding this one - we'd love to know what we could include to be more helpful. We are looking at adding more cover types over time and would be grateful to hear what you think. Cheers!

Rated 5 out of 5 stars

Super simple and easy from bekmg…

Super simple and easy from bekmg redirected from an email i sent to evari to find out its now Viz was very simple convenient cheap and easy.
Thank you.

20 March 2026
VIZ Insurance logo

Reply from VIZ Insurance

Great hear it was easy for you Lincoln - let us know if you need anything else!

Rated 5 out of 5 stars

The gentleman who assisted me, KOBY

The gentleman who assisted me, KOBY was absolutely exceptional. He was not only professional and knowledgeable, but also incredibly uplifting and supportive throughout the entire process. He made what can usually feel like a stressful task such an easy and enjoyable experience. What really stood out to me was his encouragement when I spoke about my business. Instead of saying “if” my business grows, he confidently said “when,” which genuinely meant a lot and left a lasting impression. He also took the time to explain how I could add more people onto my plan in the future, which I appreciated.

I also have to mention how kind and sweet he was, I kept calling him “Toby” during our conversation, only realising later from the email that his name is actually Koby. He handled it so politely and never made it awkward, which I later appreciated😭😂.

It’s rare to come across someone who combines great customer service with genuine positivity and encouragement, and I truly appreciated it.😊

18 March 2026
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Reply from VIZ Insurance

Hey Amira, thank you so much - it genuinely made our day! Really appreciate you taking the time to share your experience - reviews like this really mean a lot! We'll be sure to pass it on to Koby (we'll let him know Toby also did a great job 😄). Wishing you and your business all the best - looking forward to being part of the journey as it grows.

Rated 5 out of 5 stars

Easy

Easy, good service.

2 March 2026
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Reply from VIZ Insurance

Thanks a lot Jesse! Appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Quick and Efficient

My call was answered more or less straight away - I didn't have to wait to speak with someone. The VIZ employee I spoke with on the phone was very nice and helpful and even sent thru my Cert of Currency before it has been paid for - which we made arrangements for over the phone. Very happy with the service. Have used them for a number of years now.

11 March 2026
VIZ Insurance logo

Reply from VIZ Insurance

Thanks for taking the time to leave a review! Glad we could help you out and make things easy for you.

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