Vizion Network Ltd Reviews 

1,708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles looked brand new or even better than before the damage occurred. Many highlight the exceptional service and professionalism of the staff, who are described as friendly, helpful, and supportive throughout the process. People also appreciate the clear and regular communication, with updates provided at every stage, making the overall experience seamless and reassuring. The efficiency and speed of the repair work are frequently mentioned, with many cars returned ahead of schedule and in pristine condition, often including complimentary valeting or convenient collection and delivery services. However, some customers also noted issues with the quality of repairs, citing unaddressed defects and substandard work. A few other people also felt that communication was sometimes lacking, experiencing unclear information or a lack of transparency regarding assessment reports and repair progress.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the repair work as first-class and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizio... See more

Rated 5 out of 5 stars

Car in for repair with Alton Cars a repair centre used through Vizion Network LTD, repair took a little longer than initially thought but worth the wait. Repair is faultless and car was valeted prior... See more

Rated 5 out of 5 stars

Projex1 Accident Repair Ltd did a superb job on my Hyundai which had been badly damaged after being hit by a lorry. After doing all the repair work I collected it to find they had also completely val... See more


Company details

  1. Vehicle Repair

Written by the company

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry. So, whatever the requirement, the Vizion Network of repairers are able to offer reliable award winning repair solutions and the highest levels of service which has made Vizion Repair Centres synonymous with excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,708)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent company

Excellent company. Responsive and did exactly what they were meant to do, within the timescales promised. They liased with my insurance company for me and kept me updated at all times. They made this process almost completely stress free, thank you!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

My car looks brand new after repair

My car looks brand new after repair. This is so amazing and I appreciated for the best services given. The repair team was so friendly, professional and supportive during the repair process. I highly recommend for their best service

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Friendly efficient staff, kept me really well updated of progress, quality of repair excellent and car was returned to me super gleaming clean inside and out. Highly recommend.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I was sceptical of an online only insurer but, they were the cheapest. Though I have to give them credit entente it is due. I had an accident that was my fault and the whole process couldn’t have be simpler or more efficient. Absolutely hassle free.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

From the minute I reported the damage…

From the minute I reported the damage to my vehicle they were on the case and kept me informed right through the repair process until my car was returned and I was delighted with the workmanship and the repair time which I must say was fantastic, I thought it would take weeks more than it did . Overall a great experience with Vizion Network and their repairers HB Car Repair Ellesmere Port Cheshire .

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service.

I am grateful to Vizion Network and the appointed repairer (the team at Bridgend Accident Repair) for their service. Having never been involved in an accident, I was apprehensive about what would be involved. However, I was kept fully informed throughout. They were also extremely efficient when an issue arose with the courtesy car initially provided.
However they resolved that the same day with a replacement. When collecting, there was just a small issue, but the workshop foreman fixed that within 15 minutes, meaning I was delighted with the finished repair and the care and attention they had given. I would highly recommend Bridgend ARC.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality of repair with less time consumed

The quality of the repair work done by the Merton Bank Auto Body Repairs was very excellent and also it took very less time of repair. They promised to complete the repair work within 7 days or a week, but in actual they finished the work in 4 days. Excellent quality of work with less time. I personally recommend Merton Bank Auto Body repairs to my friends based on the experience.
Thank you
Regards,
Nithin

6 November 2025
Unprompted review

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