VizuArts 

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Rated 1 out of 5 stars

I came home to find my order from them I placed 12/9/2022! I totally forgot that I even ordered and didn’t get my product since it had been so long. The packing slip had the 2022 date, but fedex track... See more

Rated 5 out of 5 stars

We love VisuArts!!! I found this site by complete accident & am not sorry. We have now bought many, many pictures & if you weren't closing, we'd be buying more. We have recommended your site to s... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 pictures for christmas during a buy one get one free offer on black friday, assuming that was plenty of time since the website said 4 to 7 days shipping. Didn't receive anything until dec 27... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Create Dazzling Art, One Diamond at a Time.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Hard To See

The product is great. Can you please be aware of placing dark numbers, letters, symbols on dark color backgrounds. In particular the dark blue with the black symbols. May I suggest light on dark and dark on light.

22 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Hi Steve, we appreciate the feedback! We do have an optional LED pad that you can purchase separately to help with the symbols.

Rated 5 out of 5 stars

gorgeous Orchid

I had a custom made canvas of my orchid and it came out beautifully.
I was missing some of one color and contacted the company and their response time was unreal. Within a few days they said they will send me the missing colors
I loved the entire project only issue for me is that some of the color coding was a bit dark so it was hard to see without glasses and an extra light
Overall I have recommended this to many friends

21 January 2021
Unprompted review
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Reply from VizuArts

Thank you very much, Darcy! Happy to hear you're loving your kit!

Rated 1 out of 5 stars

this is a scam

this is a scam, i paid for 2 pictures and never received anything. do not buy from them.

19 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

We're very sorry to hear that you feel that way, Debra. But we'd be more than happy to help. Please email us your concern along with your order number so we can check your order.

Rated 1 out of 5 stars

Frustrated about not receiving the…

Frustrated about not receiving the goods yet. The order had been placed on 18.12.2020 for Christmas and this review is placed on 19.01.2020, while there's not clear information on were the goods are or when they will be delivered. Not sure if i'll order again, sorry.

19 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Hi Prokopis, we'd be more than happy to check your order. Please email us your concern along with your order number so we can resolve this matter ASAP.

Rated 5 out of 5 stars

Absolutely love this!

Absolutely love this!

Other brands come with multiple pens but this brand only came with one. That is the only disappointing thing I can say.

As soon as I'm getting close to being done with my purple rockies I'm ordering another one. This is the best thing to do in your spare time!

17 January 2021
Unprompted review
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Reply from VizuArts

We appreciate the feedback, Cristy! Just a friendly reminder, you may add more pens by purchasing one separately. Thank you very much!

Rated 5 out of 5 stars

I bought 2 of these as last minute…

I bought 2 of these as last minute Christmas gifts and even in the rush of the season they arrived on time with no issues. Both my daughters love them and enjoy how relaxing it is to work on them.

17 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Very happy to hear your daughters are loving the artwork, Dave! Thank you!

Rated 1 out of 5 stars

Never received my products ordered

Never received my products ordered. Been over 1 month. I am asked how I like something I never have received! Frustrating.

17 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Hi Irene, I'm sorry to hear that your order hasn't arrived yet, but we'd be more than happy to check. Please email us your order number and we'll check it ASAP.

Rated 5 out of 5 stars

birthday present

this is a brilliant item i bought these for my grandaughters birthday she is over the moon with them

17 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Glad to hear your granddaughter is loving your gift, Kenneth! Thank you for the purchase!

Rated 5 out of 5 stars

I love them

I love them. Ordered 3 different pictures & got all 3.

17 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Good to hear your diamond painting kits arrived safely, Nancy! We appreciate the positive review!

Rated 5 out of 5 stars

I bought five diamond art projects at…

I bought five diamond art projects at Christmas time and will give them as birthday gifts to my son and daughters. I find it to be very relaxing, and as a big fan of paint by numbers, the fact that there is no need to clean brushes when changing colors is great. I would highly recommend it to anyone who needs some stress relief.

16 January 2021
Unprompted review
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Reply from VizuArts

That's so thoughtful of yo, Margaret! We're pretty sure your family will love it! Thank you very much!

Rated 1 out of 5 stars

Never rec'd product

Never rec'd product. Contacted compant. Told it can take 25 days to ship. No follow up, no contact, no product.

16 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Hi Evelyn, we'd be more than happy to help. Standard shipping for orders normally take up to 25 business days to arrive, but they are shipped out within 24 hours. Please email us your concern along with your order number and we'll double check your order ASAP.

Rated 5 out of 5 stars

Very relaxing

Very relaxing thing to make would recommend to anyone

15 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

We appreciate the 5 star review, Kier! Thank you!

Rated 5 out of 5 stars

When I first saw this I thought that…

When I first saw this I thought that looks beautiful... when I received it I thought, how in the heck will I be able to make this? Everything was provided and easy to complete. My psychedelic turtle turned out fabulous and I would lose track of time during the time I worked on it.

15 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Glad you're loving your Psychedelic Turtle kit, Laura! If there's anything we can do to improve your experience, please let us know!

Rated 5 out of 5 stars

Beautiful

I love the colors in this item.

15 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

We love your review, Pat! You are amazing!

Rated 5 out of 5 stars

VizuArts is so awesome!

I really love VizuArts patterns for their paintings. They are so beautiful and aweinspiring. The have different things to make the experience even better and even more efficient. If you are going to do diamond painting at all I highly recommend that you get a few of the organizing trays also.

15 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Couldn't agree more, Macy! Organizing trays do help working with the kit easier! Thank you very much!

Rated 5 out of 5 stars

First time we have tied this product…

First time we have tied this product and we love it. I would highly recommend this product. Very well thought out idea.

14 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Thank you for the 5 stars, Donald! Glad you're loving your diamond painting kit!

Rated 5 out of 5 stars

Love it!

Finished product is beautiful! Enjoyed doing the first one so much I ordered two more before I finished. Very relaxing, calming and addictive. Love it!

14 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

We appreciate the positive feedback, CGolson! If there's anything else we can do to improve your Vizuarts experience, please let us know!

Rated 1 out of 5 stars

Still haven't received custom prints

I ordered custom prints in November and still have not received anything. Never received notice that my order shipped to attempt to track my order. As of now will not order again and disappointed.

12 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Hi Jim, we'd be more than happy to help and double check your order for you. Please email us your concern along with your order number so we can resolve this matter ASAP.

Rated 1 out of 5 stars

Received two of the same order and can't get a refund

The photos I ordered were custom. Their site says 2 day shipping, when this is not at all reality. It ships from China and takes over a month. Disappointed I ordered in mid november and didn't receive my orders until after Christmas.

I ordered two different photos and received two orders with the same photo! They were bent in the packages and just total garbage, so I threw them out. When I asked for a refund because I got two of the same photo, they asked for a picture of it but it was too late as I had already thrown them in the garbage.

I only asked for a refund of the duplicate order, but they refused unless I sent a photo. Too late for me now, but perhaps you can save yourself and not waste your time and money waiting for a product that is not as advertised.

12 January 2021
Unprompted review
VizuArts logo

Reply from VizuArts

Hi Sierra, sorry to hear about your experience. But our 2-day shipping is only applicable to orders that are 1.) If you're within the US, and 2.) If your order is a non-custom order so your order had to be shipped out through Standard Shipping which normally takes up to 25 business days as indicated in our shipping policy.

Please understand that throwing an item no matter its condition isn't covered by our policy. We first need to verify the condition the item is in so we can address the issue properly.. But it's highly likely that it was mishandled by the courier as we always double check the items before shipping them out. Do note that our diamond kits can be rolled and folded but this won't affect your diamond painting kit experience. If there is a problem with the item you ordered, we simply verify its condition so we can properly address the issue.

Let us know if you need further assistance.

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