Vliegtickets.be Reviews 

STILL NO REFUND DESPITE REPEATED PROMISES

Dear Madam, Dear Sir,

I refer to your email below regarding the refund of the baggage fee (570 THB) to me.

I checked my bank accounts and cannot see the requested refund amount.

Can you please investigate and confirm the payment.

Kind regards,
Marc Vandeplas

From: iWofly Service iwofly.com>
Sent: Friday, March 3, 2023 2:21 PM
To: Marc Vandeplas
Subject: ✅ iWofly Refund Completed - WF230225JSEUB

Dear Sir/Madam,

Greetings from iWofly!

We are pleased to inform you that your iWofly order WF230225JSEUB has been refunded successfully.
We have initiated a transfer to your original form of payment.

Please note that it may take up to 28 days for the amount to appear on your account statement.
In the unlikely event that your refund is not credited after 28 days, please feel free to contact us by replying to this email, and we will investigate accordingly with the payment gateway.

Thank you for being with us during this challenging time. Stay well and we hope to see you on board again soon!

If you are satisfied with our service, please leave your comments generously.
review/iwofly.com

Best Regards,
________________________________________

Colette
Travel Consultant
Email: iwofly.com

Beijing | Chengdu | Hong Kong | Madrid
9:30 - 18:30 CST Mon - Fri
iwofly.com
iwofly.cn

---- On 星期四, 02 三月 2023 15:10:09 +0900 iWofly Service iwofly.com> wrote ---

Dear passenger,

We will refund you the luggage allowance this afternoon.

Best Regards,
________________________________________
Judy
Travel Consultant
Email: iwofly.com

Beijing | Chengdu | Hong Kong | Madrid
9:30 - 18:30 CST Mon - Fri
iwofly.com
iwofly.cn

---- Marc Vandeplas 在 星期四, 02 三月 2023 13:28:02 +0900 写到：---

Dear Madam, Dear Sir,

Please refund the baggage fee (570 THB) to me, since I had to pay it a second time at the airport.

Kind regards,
Marc Vandeplas
________________________________________
Van: iWofly Service iwofly.com>
Verzonden: woensdag 1 maart 2023 8:16
Aan: VANDEPLAS/MARC MARIE G
CC: iwofly.com
Onderwerp: [## 268 ##] WF230225JSEUB

Dear Client，

Your ticket has already been checked in, and we cannot add baggage allowance to you after checked in.

If you want to continue to add baggage allowance, please cancel the check-in, otherwise we can only refund the baggage fee to you.

Best Regards,
________________________________________
Judy
Travel Consultant
Email: xxx

Beijing | Chengdu | Hong Kong | Madrid
9:30 - 18:30 CST Mon - Fri
iwofly.com
iwofly.cn

Straight forward, no hidden rules

I booked 5 business tickets to this site (imagine how much I paid) and when I had to reschedule my flight, nobody is helping me!!! PLEASE, if you can read this. Tell me how to contact you aside from your email/form and your phone number on the site that isn’t working!!!

the price displayed on the homescreen is very misleading as there are al lot of extra expences we needed to make in order to go with a safe heart.

Booking was easy but it is not possible to check in to the airlines. booking reference is not right

NO BODDY PICK THE PHONE UP AND HELPING MY PROBLEMS IS THIS NEVER GONNA USE THIS WEBSITE 4 EVER

Do not book with them!
I have been trying to change my flights with them for over a week. Their website is faulty and doesn't let me do it myself. Their phone service keeps sending me to the airlines that the flights are with, and the airlines keep sending me back. Makes sense, because the my flights were booked through Vliegtickets.be

Both per e-mail and on the phone their customer service is being absolutely useless. I'm about to lose my flights cause everyone is saying they're unable to help me change them.

Perfect en top prijzen

If you like to contact Vliegtickets? Impossible. They dont work in the weekend. They are not able to help you if you make one small letter mistake. Just go to a travel office: then service is better garanteed!

The website is a disaster. Don’t give the opportunity to change something of your booking , the same is also the clients Suport what supposed to be 24/24 hours . I have to do some changes at my booking and is just not working. To the phone nobody answered in the last 48 hours!

Scam. I buyed the ticket and i pay for bagage, but i recive ticket without bagage. Send email nobody asnwer, now i most pay 1200€ for...

This company is a fraud. I have been scammed on this site. I bought the ticket with baggage, in the last email I received, there was no baggage allowance in the ticket. The after sales service doesn't give me any answer and I have to pay 500 euros extra for one bavage... they are stealing from our pocket for more profit... I will report this problem to everyone.

A really bad flight ,I have never ever seen like this flight ,they charged many passengers for nothing

Yes, I made a mistake during the booking, and of course my request for a refund was rejected immediately. I'm fine with that, because it was my mistake. I then contacted customer support to check what other options I had and they suggested I could change dates/flights. I was even willing to pay an extra booking fee. What followed was a confusing and unprofessional exchange of e-mails. And now they're simply ignoring me. I then booked my flight on KLM's website and it was a great UX, and the tickets were just slightly more expensive (30 EUR in total). Dear Vliegtickets.nl, keep my 303 EUR. I'm done with you. Thanks for nothing.

I will be writing a log as I am currently dealing with this very unreliable company. I have called them for 45 minutes now, no reply. They never sent my e-tickets. The link they sent me to the e-tickets is empty and when I got to the airline website the booking number they claim should send me to my tickets, does not. I am suspecting this is a FRAUDULENT COMPANY taking advantage of inexperienced traveller's!

After being an hour I got an answer. The Customer support informed me that they send out the wrong code. When I asked why she said 'Management does not want to fix this problem'. I now have my tickets...but whatever you do... DO NOT USE THIS WEBSITE TO BOOK YOUR TICKETS!

Because I had covid-19, I couldn't catch my flight. Because it was out of my power, they promised me a free bookingpolicy for another flight, even another country, as long as I used the same airline. A few months later, I wanted to book another flight. My ticket cost around €480, but I had to pay €320 extra to change my initial flight! They said I had no much choice: paying the extra money or lose my ticket. Eventhough the airline I use garantee a policy of free rebooking after a case of covid-19.

Booked tickets to fly to Thailand and they've sent me 2 emails with links to click on for my e-tickets that do not open , I call their contact number daily and the line never ever rings it is continually engaged, very poor response from them , I am thinking this is a scam and they've taken my 2300 euros.....

Maybe easy to book with, but client service is so bad. Or they reply very late or they ignore your question completely. First and last time I booked with them.