vMobility Group Reviews 

204
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the delivery team for being exceptionally polite and friendly, while keeping them thoroughly well-informed about scheduled arrival times throughout the journey. People also note that staff members clearly explain all vehicle features, answer questions with great patience, and handle the entire handover process smoothly and professionally. Some reviewers were not happy with communication breakdowns and experienced significant difficulties when trying to reach customer support for timely assistance or updates. A few customers additionally mentioned unexpected charges, billing issues, or frustrating dispute processes regarding vehicle damage assessments that occurred after collection.

What people talk about most

Staff

Consumers find staff to be exceptionally polite, helpful, and professional during vehicle drop-offs and... See more

Service

Reviewers mention positive feedback about service, expressing overall delight and satisfaction with polite... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

User experience

Customers felt immense satisfaction, expressing that the process was completely stress-free and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first experience with Mobility group couldn't have been dealt with more efficiently, big thanks especially to Nasir Uddin for prompt and courteous service when I had to extend my courtesy car time... See more

Rated 5 out of 5 stars

Jeff went above and beyond in making sure that our car was delivered safely. Kind, considerate and efficient, he made what could have been a stressful situation so much easier. Thank you Jeff.

Rated 5 out of 5 stars

The driver kept me updated with delivery service , very friendly , talked me through the different features of the car . Thank you Jeff Joseph and friend that was with him to drive him home thanks I... See more

Rated 5 out of 5 stars

Darren Lewis was very polite and helpful with the signing over of the car, pointed out a couple of defects with the vehicle before dropping off which is much appreciated. Thanks


Company details

  1. Business management consultant

Written by the company

vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(204)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jeff was great

Jeff was great, lovely guy, got me the car, explained everything was patient happy to repeat things, even gave me his number incase of any issues

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had this Audi A5 /2025 plate

I have had this Audi A5 /2025 plate
For about 1 month now and this car is a beautiful car and so much technology
And the service from V mobility is amazing especially Nasir Uddin
Is been great working with them

19 November 2025
Unprompted review
Rated 5 out of 5 stars

The driver kept me updated with…

The driver kept me updated with delivery service , very friendly , talked me through the different features of the car . Thank you Jeff Joseph and friend that was with him to drive him home thanks I will recommend your services to other customers

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

From communication for the arrangement to drop vehicle off to me right through to receiving vehicle from Jeff the service has been perfect. Would highly recommend this company.

10 November 2025
Unprompted review
Rated 4 out of 5 stars

Hello

Hello,

Unfortunately the £1.00 Booking Fee isn't refundable.

Thank You
Ellie Carter

Booking Hire Agent

I don't care about £1 but I am angry because I was not notified and that means it's daylight robbery

24 October 2025
Unprompted review
vMobility Group logo

Reply from vMobility Group

Dear Shimon.

We have tried to contact you to discuss the concerns raised in your review.

All terms and conditions are explained in our hire agreement and during the booking process via telephone. We would appreciate the opportunity to discuss this further with you.

Please contact us on 0121 289 2689 at your earliest convenience.

Kind regards,

Rated 1 out of 5 stars

Not a great experience at all.

Not a great experience at all.

Insurance company advised Vmobility were supplying us a vehicle. Had multiple issues with communication break down and difficulty with customer services.

We advised our insurance company and they removed Vmobility from the claim and instructed another vehicle supplier.

They took £1 from our card on 29th Sept and didn't refund it, we chased on the 22nd of October and were told it usually doesn't get refunded.

Poor all round.

22 October 2025
Unprompted review
vMobility Group logo

Reply from vMobility Group

Thank you for sharing your feedback. We’re sorry to hear about your experience.

We have attempted to investigate your case however so far, have been unable to identify your claim.

We would be grateful if you could reach out to us at 0121 289 2689 or via email at info@vmobilitygroup.com with further information to allow us to investigate fully and to discuss your concerns.

We look forward to hearing from you.

Rated 5 out of 5 stars

Sam was amazing polite fast efficient…

Sam was amazing polite fast efficient and no messing around my car was sorted in record time. We’ve had a stressful few days after our car was hit and we urgently needed a car( we were the claimants) and thankfully Sam sorted it and WOW the car is amazing we are so lucky it’s fantastic ! Thank you for sorting our car out through insurance company we are very satisfied !!!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Mr Darren Lewis

Mr Darren Lewis, was very professional when delivered the car .
He kept informing me of his movements on his way down to my place.
When he arrived, he politely waited for my wife as she was doing something for about 10 minutes.
He agreed to help with a smile Explaining everything on the car wel said if anything you’re not too sure I’m happy to help and go through everything again.
The car was super clean also the way he parked the car in my drive he can tell he’s a pro.
His service was great. Hope to see him again when given the card back.

2 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look