My first experience with Mobility group couldn't have been dealt with more efficiently, big thanks especially to Nasir Uddin for prompt and courteous service when I had to extend my courtesy car time... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeff went above and beyond in making sure that our car was delivered safely. Kind, considerate and efficient, he made what could have been a stressful situation so much easier. Thank you Jeff.
The driver kept me updated with delivery service , very friendly , talked me through the different features of the car . Thank you Jeff Joseph and friend that was with him to drive him home thanks I... See more
Darren Lewis was very polite and helpful with the signing over of the car, pointed out a couple of defects with the vehicle before dropping off which is much appreciated. Thanks
Company details
Written by the company
vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.
Contact info
2010 The Crescent, Solihull Parkway, Birmingham Business Park, B37 7YS, Birmingham, United Kingdom
- 0121 289 2689
- info@vmobilitygroup.com
- vmobilitygroup.com
4.4
Excellent
204 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Nasir was extremely helpful
Nasir was extremely helpful. I really appreciate his support.
10 June 2025
Unprompted review
Excellent service
Excellent service as usual, highly recommend. Seamless process from start to finish!
7 June 2025
Unprompted review
Hassle free and friendly
I had Nasir assisting me and he couldn’t be more helpful. Efficient service , happy to help and all round great experience. Highly recommend this company.
5 June 2025
Unprompted review
Vmobility has helped me source a van…
Vmobility has helped me source a van last minute on two occasions.
Their call handlers have been very good and work quickly to get an appropriate vehicle dropped to the door without any fuss.
Recommend.
4 June 2025
Unprompted review
Great service whilst vehicle in for…
Great service whilst vehicle in for repair, good & regular communication throughout.
19 May 2025
Unprompted review
I had an issue with my hire car
I had an issue with my hire car , which he alerted me to and also got back to me in a swift manor. We managed to resolve the issue. Great communication skills ...
Well done Muhammed 👏
26 April 2025
Unprompted review
Superbly helpful service in arranging a…
Superbly helpful service in arranging a vehicle for me and made the whole process really easy. Staff are great to deal with and very friendly and helpful.
I would highly recommend and suggest anyone in need of a vehicle use them, Libby was really good on the phone.
17 April 2025
Unprompted review
5 days without a vehicle
5 days without a vehicle, the company are unprofessional and terrible at communicating.
11 April 2025
Unprompted review
Reply from vMobility Group
Dear Adam,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
We have examined your file and can see that we were waiting to confirm your insurance and booking information which delayed delivery of your vehicle. As a business it is essential that we are able to confirm all information before the vehicle is provided.
Please feel free to reach out to us at 0121 289 2689 or email us at info@vmobilitygroup.com at your earliest convenience to discuss your concerns.
We look forward to hearing from you.
Special thanks to Aidan for making me…
Special thanks to Aidan for making me feel comfortable and explaining everything clearly. A very positive and helpful experience. Defo recommend.
10 April 2025
Unprompted review
Great Customers service
Great Customers service, answered all my questions and I will be quick to recommend to others.
9 April 2025
Unprompted review
Great service
Thank you for your help with providing a replacement. Mohammed was excellent.
31 March 2025
Unprompted review
Professional service
Aidan delt with my replacement car efficiently. He kept me informed from start to finish. Thank you Aidan!
7 April 2025
Unprompted review
Fantastic service
Aidan was extremely helpful and knowledgeable while dealing with my hire car. He explained every step and made sure I understood the entire process. A pleasure to deal with. Thank you.
4 April 2025
Unprompted review
Bad experience continues
Bad experience continues. They wouldn't reply to you emails. Not take any actions, resulting in confusion and delays.
Extremely unprofessional. My emails are still unanswered
2 April 2025
Unprompted review
Reply from vMobility Group
Dear Pradeep,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
We have attempted to contact you today at the phone number we have on file, but unfortunately, we were unable to reach you. We’d really appreciate the opportunity to understand what went wrong and work towards a resolution.
Please feel free to reach out to us at 0121 289 2689 or email us at info@vmobilitygroup.com at your earliest convenience. Your satisfaction is important to us, and we’d love the chance to make things right.
We look forward to hearing from you.
A Fantastic Experience from start to finish
Fantastic service from start to finish. Great replacement car delivered in exceptional time. Would defiantly use your service again and recommend to others. 5*
28 March 2025
Unprompted review
Really helpful
Really helpful, arranged for a replacement car to be delivered a few hours after speaking with Mo.
25 March 2025
Unprompted review
Helpful
Georgia was really helpful , fast turn around time and answered all my questions
28 February 2025
Unprompted review
The service was easy to use from start…
The service was easy to use from start to finish. The communication was excellent. Within 4 hours i had a brand New Volkswagen Golf delivered to me. Would highly recommend this company and the staff are super friendly and professional.
10 February 2025
Unprompted review
Great service
Great service, I was directed to vMobility after enterprise were unable to deliver me a large SUV the same day. I dealt with Megan who arranged for a vehicle to be delivered between 4 & 6pm. After a somewhat frustrating experience following my accident, I'm finally in a car which can fit my family.
20 February 2025
Unprompted review
Great service
Great service, best company iv used for hire, very user friendly and friendly staff, will definitely be using them again.
19 February 2025
Unprompted review
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