VNYL Reviews 

I got a record player as a birthday gift and thought their subscription service would be a fun way to learn of some new artists and grow my record collection. Their "curation" service is a joke. 40% or more of the albums Ive received dont fit in my music style even slightly and I am debating throwing in the trash because they are so awful. Along with this, the records show up sporadically, never on time, and the company themselves are almost impossible to reach. I wish I had cancelled my auto renew before I got locked into another year of crap.

If I could give 0 stars I would. Please do not waste your time or money. My daughter, 15, received this as a gift and was so excited. She received 3 of the worst records I have heard in my life, and I grew up in the early 80’s which says a lot. Customer service, I’m sorry, I mean “Customer success” as they call it, is useless and claims their curators are doing their job. My daughter was so excited to start her vinyl collection, they did a good job bursting her bubble. You should be ashamed!

one of the worst companies i have ever dealt with, when you call 877-777-6380 it never goes to a human they tell you they are busy and to email them. making it impossible to cancel , and i have written several emails with no reply

I chose 1 star cause I had to. This company is a joke! The same 20ish records to choose from every single day. It rarely ever changes. 98% aren’t even popular artists! Trying to get anyone to answer a call or email is so bad. They never do. Unless you write a complaint to the better business bureau. Then you get answered, only for them to say they don’t have the items you ordered 3 months ago in stock. I’d stay far away from this place!!! Once they get your money, good luck getting it back. They refuse to do refunds and will give you store credit. Then you never get any new choices or anything you may want.

One star is too much. Where do I start! Good lord the website is a mess. They won't send you anything until you pick your "vibe" but that takes forever. They still owe me for two orders. Its been 5 months. You call, email, they act like your wasting their time. I'm told my order is processing but the company the get their albums from is under a contract dispute. I don't care about that!! Run to the store by an album and ship it to me!!

This is a clever scheme to steal from people. They are just redistributing overstock albums. They sent me two albums that have zero to do with the music I listen to, told them I listen to. I have them access to my spotify and they took over a month to send me garbage. They did send a nice handwritten note that basically just reiterated the fact that they are connecting this with the thinnest threads. They can't say, " you like bands that have instruments so here's another band with instruments" so they give you some generic, vague comment instead. Waste of money. Do your own shopping.

The worst service I ever received from a business. I had a Monthly subscription and received my first order with no trouble.
As of today, I am waiting on 4 x orders that date back to June the first email I got was "my order was lost in the curation process somewhere". I have tried countless times since to get answers and contact them but now am not receiving any response. DO NOT USE THIS SITE
I have never experience a more disorganized service in my life.

The worst service I ever received from a business. As of December I am still waiting for order that I have placed in June.
I have subscribed fora 3 months service and I am still waiting for 2 orders
As of now they are not responding to my email.
I suggest not to order from this place, this is a scam or a small business run by kids from dad garage. Sorry that is how I feel about this business.

****** March 2022. the issue has been resolved one week after I post this review.

My wife signed me up for a promo membership for 3 months. It took forever to come. The second shipment was way off as far as my taste. I never received the third shipment, even after contacting them about it and having my account re-opened. They also charged me for a month before the end of my trial. They did refund that. I would not recommend this service.

I didn't receive a single package from them for 10 months because I did not select what "vibe" I wanted. They kept charging my account, however. When I called about a potential refund they could not issue one to me...only store credit for their tiny online record selection. If you do subscribe, be aware that you have to choose what "vibe" you want every month for your records to come, or they won't come at all.

I had gifted a year subscription to my significant other for Christmas of 2020. Over the year, we are missing 3 months worth of vinyls, one month they only sent us two vinyls when we were supposed to receive 3 and the card included talked about totally different vinyls. Customer service has been terrible to work with, actually to be more specific, they are unresponsive. My partner and I spent a lot of time building up Spotify and Discogs accounts for VNYL to use as a reference of the music we owned, our wishes, and what we were into, I felt that the vinyls sent indicated that this effort was a waste of time. Over an entire year of 3 vinyls a month, I would say that we appreciate the addition of 2-3 records to our collection from VNYL. Here is the last bit of information I would like to share, as I mentioned, I purchased an entire year's worth of 3/month VNYL subscription as a gift. When my significant other used his gift he was required to enter his credit card number. Now that the year is up, they have auto renewed his subscription even though he emailed their customer service ahead of time telling them that he was not happy with the service and wanted to cancel but couldn't find a way to cancel on their website. Once again, no response from VNYL, they charged his card and he is now disputing the charge with the credit company. I love the idea that VNYL markets, but using VNYL has been truly disappointing.

The records themselves aren't too terrible, but the customer service is extremely lackluster and has posed a massive problem for many, if not most people. I never had a ton of issues myself but it still did have a lot of issues for the time I used it.

Was charged every month for 3 months never received anything. When I called to cancel they didn't even ask why, they know they wrong

They don't send you records. I'm still waiting for my first record that was ordered over a 35 days ago. They haven't even shipped it yet and then they billed me a second time for another record I will never get.

If you are looking to get something you know then don't get this subscription. sometimes these albums I get people have 1000s listeners and its no where near my genre of music i told them. got 8 vinyl's only ever unwrapped 1 others weren't even worth listening to.

Everything they sent me sucked. I didn't want it to contaminate my record collection. It was like getting deadstock of bands that never made it for a reason, plus one record based (poorly) on your actual tastes. They don't ask for feedback, so you can't encourage them in a different direction.

Customer Service when cancelling was easy to deal with.

I have been charged eight times in the past 8 months for orders I never received. Only one of the eight packages were even sent to me and when I go to my vnyl account it says that was all I have ever been charged for but money is continuously being taken out of my account. They have taken $120 dollars from me and given nothing in return. Not only are they stealing money but their customer service is awful and refusing to answer. They also make it very difficult for you to cancel your subscription as you have to contact the said customer service in order to do so.

VNYL is not worth the trouble.

The idea behind VNYL is great - curated records to your mailbox monthly. This was actually the second subscription service I tried and I definitely stuck around longer than I did for Black Box Record Club, recieving 30 records over my 10 months with the subscription.

Things started out pretty well: my first two months provided albums that fit my tastes pretty well (not perfectly, but much better than my previous experience). Things went down hill quickly after that.

My third month was delayed by an entire month. It took reaching out to the company to get it actually sent. After this point, every single month was late and most of them took prodding for them to actually ship. I sent an email almost every month after the third one.

The music choices also went downhill quickly. I had my account tied to my Spotify and thought that maybe old listening habits (I put it on at work and had to please everyone) might be skewing what I was getting. But things didn't change after disconnecting Spotify and maxing out the "favorite artists" section. Perhaps my music tastes are too niche... but honestly the things I got were more like my "do not send" list than my favorites.

I was too late to cancel when I should have and used my final months as a test. I changed ALL of my "favorite artists" to ska bands. My last box contained Alternative/Indie crap, one of which has a trumpet on a single song.

Canceling was nice and easy but it did take three months to get the last box.

I would not recommend VNYL to my nemesis.

Make sure you don't purchase the yearly plan. I bought the yearly plan as a gift for my wife to help her start her record collection. Not only are the "curated" selections pretty garbage, but they also send us the same records throughout the year. We thought it was her last shipment, but I got hit with a yearly charge of over $315 and they are refusing to refund us even though we reached out within 1 business day. Their terms of use are full of self securing conditions where they repeatedly assert they are NOT providing refunds for any reason. My favorite is from their FAQ 'If you get a duplicate we encourage you to share the gift of music with someone who doesn't have a membership.' lol what a joke. How about I pay you and you give me something worth the money and time. Reminds me of old CD catalogue subscriptions. Will tell everyone I know to avoid this garbage service.

After I received my first order I called and said I didn't wish to receive any more records. I was assured as long as I did not order or select any records I wouldn't be charged. This was May 28th of 2020. I just discovered they continued to charge me $14.99 every single month after that. They purposely set out to defraud people hoping you wont notice the $14.99 charge every month. Their Facebook Page and BBB page are full of the exact same complaints! They owe me $254.83.