VNYL Reviews 

Subscribed for 5 months, out of the 15 albums I received, I enjoy 3. That is 20%. On top of that, they charged my card in advance multiple times and sent me incorrect album that did not match the note they said they selected for me and what showed on my account online. When I brought this to their attention; they said they would include album in next box after the next box, meaning I had to commit to paying 2 more months just to receive the correct album from 2 months prior. Then this last box arrives and not only are the records horrible music and not worth the monthly fee, one of them skipped horribly on both sides and wouldn’t even play all the way through without the needle sliding to the end. Absolutely atrocious service and customer service. This experience has soured me from ever trying a vinyl subscription service again. Seriously, it was that bad.

Whatever you do, do not subscribe to this service. Worst experience ever. Like everyone else, I may have only received a couple of albums that I have enjoyed. A year of service. It was always slow, but lately, they are behind on two months. You can try emailing them, but they will just tell you that they will be sending them. It won't happen. I subscribed to the Amazon Vinyl Record of the month club, and I have really enjoyed it. Plus, they ship with Prime. You will get them a couple of days after it renews.

Amazing service and awesome company. I was a bit wary at first whether or not I would be able to get the right collection sent over but the 'vibe' was right (at least for my first month). Looking forward to the next batch as well!

I subscribed the first week of June when they were having a sale. It's now the last week of July and they still have not sent anything to me. They said the delay was because they were "switching wherehouses" and they won't refund me (only store credit) and stopped responding to my emails.

Absolute scam at best. They are over 3 months behind on shipping the vinyls. They now owe me two orders. Numerous follow up attempts to customer service who just say "we are sorry and will look into this". DO NOT BELIEVE THESE FAKE PAID REVEIWS THIS ENTIRE OPERATION IS A JOKE THAT NEEDS TO BE SHUT DOWN.

I received a vinyl poorly packaged and the vinyl was damaged. I've been waiting for a decent response for OVER THREE MONTHS now.... Baddest company I've ever experienced.

It has been a month and a half....still no record

I’m honestly livid at this scam of a company.

I ordered a record in March (MARCH) as part of their subscription. It was taking a while (over a month) and money was a bit tight so I decided to cancel the sub while the record arrived so I could see if it was actually worth it. I waited for two months and nothing. Finally in May I got a notification saying my order finally shipped. Two months after I ordered it. Okay, fine whatever, Covid, right? Well after a few weeks of the shipment showing no movement I contacted VYNL. Turns out that apparently USPS lost my shipment. Late July. It’s been months.

This has happened before, and I wasn’t too angry (yet) because it technically wasn’t their fault. I requested they send it again or give me a refund. They said that it wasn’t their responsibility to send me a replacement because their responsibility ended when they gave the order over to the mail. Seriously?!? “However, as a show of goodwill we will give you store credit of $15 (*not valid on subscriptions*).” they said.

So I don’t get what I paid for and I don’t get to use it on reopening my subscription either? To top it off, everything in the store is over $25+, so even those $15 aren’t enough to get me anything without me having to pay the difference (and then pray it actually arrives).

Absolutely the worst service I’ve ever had. I’m not usually one to complain, especially during these rough times, but this is just a scam.

I have (2) outstanding orders with Vynl where they have already received payment (due to their policy of automatically renewing your commitment until you call and cancel.) One order is from March 4th 2021 and the other is from April 4th. Numerous emails to Customer Service with same answer......"I will alert the team to your order and we will get it shipped".

Thought it would be a fun thing to try so I got myself a 3 month subscription in April 2021. Paid and filled out the questionnaire. Didn't hear anything for over a month. Contacted customer service and they apologized saying they were moving warehouses and asked me to be patient. They expedited my order and I got it within a week. The selection of records was...interesting, I guess. Nothing great and it didn't really seem like they read what I like. Whatever, I got two more months to see what they got. May 10th I selected my vibes for my 2nd box. Again, didn't hear anything for a month. In the meantime, I selected my vibes for my 3rd box.. Emailed on June 16th asking about box 2 and customer service emailed me back same day again talking about their warehouses moving around. Said they expedited my order. June 25th, still nothing. Emailed again about boxes 2 and 3 and got pretty much the same response as the last times. July 2nd, still not a damn thing. Canceled my subscription after being tired and over all of it. Will I get my records? Probably not. Will I get my money back? Probably not according to the terms of service. The only reason I gave it 2 stars is because of the quick customer service response times. There are other vinyl subscription options out there that I've used with zero of the hassles from Vnyl. If they got their stuff together I might come back but this was ridiculous.

I ordered a gift for my partner and we received a code that doesn't work. We've both tried emailing numerous times and have received emails that they are "looking into it." They will not allow any refunds and have the worst customer "service" I've ever experienced. Do not waste your time or money.

My daughter was very excited to get this subscription for Christmas...until we constantly had to contact customer service to see where our monthly order was. It takes a month to get a reply, and the empty promises that were made never happened. Save your money and go with a different record subscription!

I subscribed to VYNL recently as an anniversary gift to my boyfriend. I was really excited to enter his music likes/dislikes and get albums that were tailored to those preferences. I ordered the 3 album package and waited 5+ weeks to receive the package. When I called to ask about the status of my shipment after a month of waiting, the customer service rep was unable to tell me any information regarding where the shipment was or when it would arrive.

When I finally got the albums, we listened to each one and THEY WERE NOTHING LIKE THE PREFERENCES I ENTERED. Every album received was disco/tech/dance music when I specifically asked for hip-hop/rap. We were really excited to maybe find an artist we didn't know about but that had great music. NOT THE CASE.

Seems like VYNL just throws albums together with little regard to what the customer wants. Disappointed.. would not order again. Better off going to the discount bin and picking music at random.

If I could give 0 stars, I would.

This has been the worst subscription service I have ever worked with. The concept, I believed to be amazing, seems to not have the backbone to make it run well. It took my first order exactly 32 days to arrive and I have yet to receive my second order, which is 54 days late, and am being told it is being looked into. It’s just been a game of runaround and who dropped the ball.

Seemed like a great idea if there was any organization to this company. I started my subscription April 16th... it is June 21st and I still haven't received anything. How is a monthly subscription based company so delayed? Feels pretty scamish, better off buying random mixtapes on the streets in New York.

I was giving this service as a gift back in March, followed the steps, added my details and waited, and waited, and waited. Received an email that my order had shipped on April 14th and I waited, and waited, and waited. Checked the tracking number, USPS says it is "Not Trackable". Received an email yesterday saying my 3-month gift was going to end, which means they would start charging me the monthly fee and that would be fine, however I haven't even received my 3 months gift of albums. Pretty terrible service.

This company is absolutely terrible, I have paid for four months. ($14.99 each month = $59.96) I have only received one record. They have terrible customer service and you must call in to cancel your subscription. I started my subscription on March 11th, didn't receive my record until April 12th. I've been charged every single month after up to now, June. I wish I would've set aside my $15 to support a local record shop and not this deceptive company that does NOT issue refunds and does NOT hold accountability for taking money and not giving the service in which was paid for. My suggestion is to not get this service and just support your local record shop. Also, for those whose money has been taken from VYNL please reach out to them try to get a refund. If they don't give you a refund please file a dispute with your bank.

Paid For 1 Month, never received my package. Customer service is no help.

I placed my order two months ago back in April for my sister’s birthday thinking it would be in within a few weeks. Two months has now gone by and I have emailed about 4 times with basically the same response every time and one time saying my shipment would be expedited (a month ago) at no cost, which it STILL has not been shipped. They mentioned that they were moving warehouses, but I f the wait time was going to be longer, there needs to be mention of that on the website. My shipment still has not left the building, so I asked for a refund and they responded that they would just send me an email when it was being shipped. I did not ask for that and asked for a refund. Not worth your time.

I ordered on May 6th, never got anything mailed out. I called and the guy said he would expedite the order. Weeks later, I called again to follow up and he said it still hadn't been shipped. I am now about to be charged for the second month even though I don't yet have last month's order. I said I'd like a refund and to cancel my order. He said I can't get a refund and there was nothing else he could do for me and hung up. I think it's bogus and I wouldn't recommend anyone spend their money here. Just buy your own records, or find a different subscription service. Their facebook page also ignored my messages.